CSQA R-II Subjective Questions-3 Duration: 45 Minutes

CASE 1- Your IT function had a QA started in 1987 which was terminated in a cost cut-back in 1989. At
that time, the employees of the quality assurance function personally performed most of the quality efforts,
such as conduction reviews and writing standards. You were recently appointed quality assurance manager.
You know that the tasks previously performed by the quality assurance group should, in fact, be
incorporated into the day-to-day work programs of the IT function. What approach would you like to
incorporate quality practices into the software development processes? (15)

Case 2- List the measure you would use for the following:
i Software Reliability
ii Productivity
iii Process Improvement
iv Customer satisfaction (10)
CSQA R-II Subjective Questions-3 Duration: 45 Minutes

Case 3- Customer had reported serious defects in the Daily Balance report. Then the customer is unhappy
that the problem has not yet been fixed even after a week. What steps as the Project Manager you would
take to restore the confidence level of the customer and ensure that such problems never occur in the future.
(15)

Case 4-You are the IT Director. You have a number of sub-contractors working for your department. Most
of the sub-contractor representatives are stationed in your premises. Recently the instances of defective
products delivered by the sub-contractors have increased. Moreover you are aware of the uneasiness
amongst your employees. How would you handle the situation? (15)
CSQA R-II Subjective Questions-3 Duration: 45 Minutes

Case 5-Outsourcing' has become a common feature in IT organisations today. The quality of the vendor
supplied product/service affects considerably the quality of the IT organisation. Please list four attributes of
how to assess the reliability of the vendor/supplier. (10)

Case 6- How will you measure management commitments? (10)