Professional Documents
Culture Documents
E Banking
E Banking
Plastic Cards
The plastic card usage grown enormously in last 2 decade.
ATM
In the mid-1980s, that cash dispensers truly became a worldwide phenomenon. Now, ATM became the electronic face of banking for most customers. Beside cash withdrawal, there exist various transaction options from transfer to fund buying/selling.
Point Of Sale
New habits in shopping Increased the use of plastic cards
Switch System
IVR
Interactive Voice Response (IVR) is a software application that accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice IVR has come into our life at the beginnings of 90s. First step in Telephone Banking Peak transaction volume in salary payment days for balance inquiry Integrated with ATM system
Customer Based
One customer information file
Product factory
Standard graphical user interface
Data Warehouse
Electronic repositories of summarized historical data The main idea behind data warehouse is get all company data working together so users can see more,learn more, and make the organization work better Data Warehouse helps users to identify trends, find answers to business questions and derive meaning from historical and operational data. Data access is easier and less costly Decision support solutions run faster and are more accurate.
Transform
Extract
Deliver
Partial Solutions
Data Mapping Data Replication
CRM
CRM is an integrated sales, marketing and service strategy CRM goals are : Use existing relationships to grow revenue Use integrated information for excellent service Introduce more repeatable sales processes and procedures Create new value and loyalty Implement a more proactive solution strategy
Enhance The Bundling Profitability Reduce Cost of Existing Customer service Customer
Adaptibility
Listening
New products
Acquire
Direct Marketing
Sales Force Automation
Enhance
Cross Sell and Up Sell
Retain
Proactive Service
Customer Support
Telephone Banking
7x24 banking through the phone Main components Switch IVR CTI(Computer Telephony Integration) Manage each call using the computer Pop up the user information while transferring the call Agent Desktop Application Win32,ActiveX, HTML Host Application
Telecom
IVR
CTI
(Computer Telephony Integration
HOST )
Internet Banking
More and more banks are coming to realize that internet is a part of banks' alternative delivery channel strategies activities concentrated in the business-toconsumer segment, focused on retaining clients In Internet banking, security is a primary concern. Security concerns have been addressed from every angle within the architecture of the Internet banking application.
Mobile Banking
Current Mobile Banking Applications:
SMS Banking WAP Banking STK (Sim Toolkit) Banking
SMS Banking
Basic banking inquiry transactions(balance inquiry, funds, exchange rate inquiry) are performed by the cooperation of bank and the GSM operator Security is the main problem
GSM Network
Bank SMS DB
Bank Host
WAP Banking
Wireless application protocol (WAP) is an application environment and set of communication protocols for wireless devices designed to enable manufacturer-, vendor-, and technology-independent access to the Internet and advanced telephony services. WAP is a global standard and is not controlled by any single company Various banking transactions offered in WAP environment by banks.
SIM Toolkit
SIM card enables to keep and load different applications. SIM Application Toolkit has been agreed as a GSM standard
In the near future, banks will start to offer banking transactions in this platform.
Television Banking
Digital television (DTV) is the transmission of television signals using digital rather than conventional analog methods. Advantages of DTV over analog TV include: Superior image resolution (detail) for a given bandwidth Smaller bandwidth for a given image resolution Compatibility with computers and the Internet
Interactivity
Superior audio quality Consistency of reception over varying distances Banks offer their banking transaction in this new environment
E-commerce - B2C
E-commerce is the buying and selling of goods and services on the Internet. Main feature of e-commerce 24-hour availability a global reach the ability to interact provide custom information and ordering and multimedia prospects, The Web is rapidly becoming a multibillion dollar source of revenue for the world's businesses. Banks provide secure payments infrastructure - virtual POS
M-commerce
Mobile commerce applications involve using a mobile phone to carry out financial transactions- this usually means making a payment for goods or transferring funds electronically. As content delivery over wireless devices becomes faster, more secure, and scalable, there is wide speculation that m-commerce will surpass wireline ecommerce as the method of choice for digital commerce transactions.
B2B
A housands of companies that sell products to other companies have discovered that the Web provides not only a 24-hour-a-day showcase for their products but a quick way to reach the right people in a company for more information. In the B2B, the bank role is to provide a reliable payment infrastructure that add value to corporate business This infrastructure should cover: Bill presentment Bill payment Different payment types(credit card, deposit account, loan) Information after payment
E-Security
To improve the e-business, all the users should feel secure to perform the transaction this environment The main concepts in e-security are:
PKI (public key infrastructure) enables users of a basically unsecure public network such as the Internet to securely and privately exchange data and money through the use of a public and a private cryptographic key pair that is obtained and shared through a trusted authority.
Public key is a value provided by some designated authority as a key that, combined with a private key derived from the public key, can be used to effectively encryption messages and digital signature. Private or secret key is an encryption/decryption key known only to the party or parties that exchange secret messages. Public key is used together with a private key
E-Security - continued
Digital certificate is an electronic "credit card" that establishes your credentials when doing business or other transactions on the Web. It is issued by a certification authority (CA).
CA (certificate authority) is an authority in a network that issues and manages security credentials and public key for message encryption. As part of a public key infrastructure, a CA checks with a registration authority to verify information provided by the requestor of a digital certificate
An RA (registration authority) is an authority in a network that verifies user requests for a digital certificate and tells the certificate authority to issue it.
Smart Cards
About the size of a credit card, a smart card is a plastic card with an embedded microchip that can be loaded with data, used for telephone calling, electronic cash payments, and other applications, and then
programmable card
loyalty customer information