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SERVICE SUPPORT TOOL Version 1.02E USER MANUAL

Documentation developed by Canon U.S.A., Inc. Imaging Systems Group Technical Support Division Engineering Services Department Revision 3 May 17,1999

TABLE OF CONTENTS
Revision History....................................................................................................................ii Service Support Tool: Uninstalling.......................................................................................1 Service Support Tool: Introduction & Description...............................................................2 Service Support Tool: Installation Specifications.................................................................3 Service Support Tool: Installation Instructions.....................................................................4 FDIMM Data file Extraction & Registration ........................................................................5 Using Service Support Tool: Flash Upgrade Procedure .......................................................8 Using Service Support Tool: Ram Backup Procedure........................................................13 Service Support Tool: FAQ ................................................................................................16

Revision History: Original: Introduction of Service Support Tool v1.01E Rev 2: Added FAQ Section at end of Doc. 4/15/99 Rev 3: Introduction of Service Support Tool v1.02E 5/17/99 Added Text describing RAM backup Function Added RAM backup function Instructions Updated Document Introduction Added Screen Captures Added Info on how to Uninstall the Service Support Tool

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Service Support Tool: Uninstalling: Earlier versions of the Service Support Tool should be removed from the PC prior to installing an updated version. The Service Support Tool can be uninstalled from the PC via the Add\Remove Programs Option in Win95/98 as follows: 1. 2. 3. 4. 5. 6. Double click on the My Computer icon. Double click on the Control Panel icon. Double click on Add\Remove Programs. Scroll down to Service Support Tool. Highlight it and click Remove. NOTE: The C:\ServTool\NewRom folder remains.

Service Support Tool: Introduction & Description: The Service Support Tool provides a graphical interface between the FDIMM data and the copier. It provides two main functions: Flash upgrade FDIMM firmware in Canon copiers Backup\Restore RAM data Flash Upgrade Function: The new and future line of both Canon Digital B&W and Color Laser Copiers will contain Flash Dual In-Line Memory Modules (FDIMMs). Each of these modules (number, function, and location depends on the particular copier model) contains firmware providing machine specific functions and instructions. As such, each module can be updated in the field using the Service Support Tool as bug fixes and or new features are added to the copier. Upgrading the modules is known as Flashing.

Backup\Restore Ram Data: Each copier is adjusted at the factory, and its adjustment values are recorded on the service label. If replacing any PCBs with FDIMMs attached or initializing RAM, the corresponding values will be affected. Using the Service Support Tool a backup file can be created and saved on the PC. Once the PCB has been replaced, the RAM backup file can then be restored to the copier, and its factory setting restored. Various other user settings stored on these PCBs may also be backed up and restored when required. Note: It is unnecessary to backup\restore RAM data when upgrading Firmware.

Service Support Tool: Installation Specification: Minimum PC Requirements for Installation of Service Support Tool: 1. 2. 3. 4. 5. 6. 7. Pentium 133 Mhz or higher 16 Mb of RAM 20 MB of hard disk space Monitor resolution: VGA (640x480) 16 Bit Color Printer port: Bi-centronics (IEEE 1284) ECP mode Windows 95 Operating System

Service Support Tool: Installation Instructions: 1. 2. 3. 4. Download the two self-extracting files (PNEW102A.exe and PNEW102B.exe) from COL. Extract each to a separate floppy. Label each floppy: Disk #1 Service Support Tool and Disk #2: Service Support Tool. To install the Service Support Tool on a laptop. a. Insert Disk #1 in to the floppy drive of the laptop. b. Go to Start button and run Setup from Disk #1. c. When prompted insert Disk #2 and press OK. d. Note: When Installation Completed message appears, click OK

5. Verify that the following new folder was created by the Service Tool Installation: C:\ServTool\NewRom

FDIMM Data File Extraction & Registration: 1. All Flashable FDIMMs have a corresponding self-extracting data file posted on COL. 2. Download the required FDIMM data files from COL. NOTE: DO NOT EXTRACT ALL OF THE FDIMM DATA FILES AT ONCE 3. Extract the contents of one of the FDIMM data files downloaded from COL to the default C:\ServTool\NewRom folder: 4. The contents of the C:\ServTool\NewROM folder should look similar to Figure 1-1. Each self extracting file consists of 3 files : Filename.PRG Filename.IFT Filename.IRD

Figure 1-1

5. Start the Service Support Tool on the PC: Select Start->Programs->ServiceSupportTool

6. Under the Controlling Data Side select To Next (Figure 1-2)

Figure 1-2

7. Select the Adding ROM Data button (Figure1-3). The Registering ROM Data window will appear.

Figure 1-3

8. Click Register and a directory tree will appear similar to Figure (1-4).

Figure 1-4

9. Repeat Steps 3-8 for each of the remaining ROM data files.

Using Service Support Tool: Flash Upgrade Procedure: 1. Enter copier service mode 2. Determine the Firmware versions currently installed: a. Select Copier from the copier touch panel b. Select Version from the copier touch panel c. If flash upgrade is required proceed to step 3., otherwise no upgrade is required at this time and program can be exited. 3. Obtain the new ROM data files (if you have not already done so) from Canon On-Line. NOTE: IF YOU HAVE NOT ALREADY REGISTERED THE ROM DATA FILES USING THE SERVICE TOOL: STOP NOW AND REFER TO SECTION 5: FDIMM DATA FILE EXTRACTION & REGISTRATION 4. Exit copier service mode and turn OFF the copier 5. Attach the IEEE1284 parallel cable to the copier parallel port. Please refer to the specific models copier Service Manual for details on preparing the machine for downloading. 6. Move the small switch next to the copier parallel port to the position marked LOAD 7. Attach the other end of the parallel cable to the laptop. 8. Turn on the copier. Note: The copier display remains unlit (for some models). 9. Start the Service Tool already installed on the PC as follows: a. Click on the Start button b. Programs c. Service Support Tools 10. Click on "To Next" Button on the Download screen side of the Service Support Tool (Figure 1-5)

Figure 1-5

11. Select the copier PCB to be Flashed 12. Click "Connect" Button. To test the connection between the copier and the PC (Figure 1-6).

Figure 1-6

13. Verify that connection between PC and copier is correct. The Confirm Download Ready screen will appear. Select O.K. on the Download Ready screen. Observe the Status of Connection Status Bar (Figure 1-7 and 1-8).

Figure 1-7

Figure 1-8

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14. Click on the "Write Flash ROM" button (Figure 1-9).

Figure 1-9

15. Select the ROM PCB and version to be Flashed. 16. Click the "Start" button (Figure 1-10) NOTE: If Start button is not highlighted than confirm that the Information on the Currently Connected PCB matches the Selected ROM Version.

Figure 1-10 11

17. Observe the Flash Upgrade Status on the laptop screen. Verify that the Checksums match. (Figure 1-11)

Figure 1-11

18. Note: Repeat steps 11-17 above for each copier PCB to be Flash updated. (Return to previous screen.) Navigate back through the Service Support Tool. 19. When complete: a. Exit the Flash Download Program b. Turn off the copier. c. Disconnect the parallel cable. d. Move the switch next to the copier parallel port to "Copy" position. e. Power on the copier and enter Service Mode. 20. Verify the new versions of the FDIMM firmware.

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Using Service Support Tool: Ram Backup Procedure: 1. 2. 3. 4. 5. 6. 7. Turn OFF the copier and PC. Connect an IEEE 1284 Cable to the parallel port of the copier and the PC. Slide the switch by the copier parallel port to the LOAD position. Turn on the copier. Turn on the PC. Start the Service Support Tool. Click on To Next on the Download\Upload side of the Service Support Tool (Figure 1-12).

Figure 1-12

8. Select the copier PCB to be backed up.

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9. Click on the Connect button (Figure 1-13).

Figure 1-13

10. Click on the Storing Ram Data button (Figure 1-14)

Figure 1-14

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11. Click on All for available data type to be backed up and click on Start button (Figure 1-15).

Figure 1-15

12. When Backup is completed, enter a name for the backup data file and click Start Saving button (Figure 1-16).

Figure 1-16

13. NOTE: The file will have the following type name FILENAME.UPD now stored on the hard drive of PC. 14. Replace the copier PCB. 15. Restore the Ram Backup data to the copier after replacing the copier PCB: a. Repeat above steps but this time select Writing RAM Data rather than Storing RAM Data

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Service Support Tool: FAQ: System Requirements: 1. A PC or laptop with a Parallel Port configured as ECP: In Windows 95 verify via Control Panel->Device Manager->Ports->LPT1 And\or verify in the BIOS of the PC or laptop 2. A Centronics IEEE 1284 Parallel Cable: A cable showing "IEEE Std. 1284 Compliant" Non 1284 compliant cables will not work !! 3. No PC resource conflicts: Verify in Device Manager that no resource device conflicts exist. Installation of the Download Service Tool: 1. Installation of the Flash Download Service Tool will create the NewRom Folder on your PC. Verify this folder exists on your hard drive after installation: C:\ServTool\NewRom ROM Data Files: 1. Each copier FDIMM has its own self-extracting ROM data file on COL. 2. For example: There are separate ROM data files for the IR330\400: IP 1Mb, IP 4Mb, and DCON 4Mb

ROM Data File Registration: 1. Use the Flash Download Service Tool to Register 1 ROM data file at a time: Download a ROM data file from COL Extract the contents of that file to the default directory: C:\ServTool\NewRom Start the Flash Download Service Tool Go to Controlling Data (left hand-side off screen) Click on Add New ROM data Click on the Register Button Verify that the new ROM data is now displayed in the Window on the screen. Extract the contents of the next ROM data file to the default directory: C:\ServTool\NewRom and repeat the steps above to register

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Flash Upgrading a Copier PCB: 1. "Country Code Mis-match" may appear when attempting to Flash a Copier PCB. This condition occurs when attempting to Flash Upgrade a FDIMM PCB from one country (say Japan) with another one from another country say USA. Select "Forced Write" for Flash Update to Occur. 2. "Copier & Laptop Require a Reboot" After Flash updating a Copier PCB: You must reboot both the Copier and the laptop prior to attempting to Flash Upgrade another copier PCB. Failure to Reboot will result in the above "Error Msg" reported from the PC. 3. "Device ID Mis-Match"- This error message may be reported by the laptop when a Flash fails: Check the parallel cable specifications: Should be IEEE 1284 Verify that the Parallel Port is configured as an ECP Port.

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