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ASSIGNMENT 10

INFO-6004 -- STRATEGIC IT

Student Name: Dharik Patel Submission Date:


Chapter 10 Management of Change

Student Number: 0626425

1.

What is meant by the phrase counterimplementation?

2.

Why is team building an important aspect of change management?

3.

What are the eight characteristics of effectively functioning teams?

Clear Elevating Goal Results-Driven Structure Competent team members Unified commitment Collaborative climate Standards of excellence External support and recognition Principled leadership 4. What are the four keys to implementing change?

Leadership plus facilitation Get right people involved Team building Secure resources

5.

What are reasons people resist change?

Loss of face Loss of control Excess uncertainty Surprise

Difference effect Can I do it? Ripple effect More work Past resentments Real threats Competing commitments.

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