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...

Total Quality Management of the

Educational Process at Kuwait University
from the Perspectives of Faculty Members
Mohammad Qasim Al-Qaruti and Yousf M. Al-Mutairi
Professor, Assistant Professor
Public Administration Department
Faculty of Administration Sciences
Kuwait University, Kuwait
Abstract. This Study is a survey of the opinions of faculty members at
Kuwait University on the degree of Total Quality Management (TQM) in
the educational process. The study included a stratified representative
sample of faculty members throughout the University. The study findings
show that faculty members do not see Total Quality Management is
being fully implemented in spite of the availability of all needed
resources. The study revealed no differences of statistical significance
among opinions of faculty members in this regard due to sex, age,
nationality, or years of experience. The only difference of opinions
which is of statistical significance was due to the university from which
the faculty member was graduated The study ends up with conclusions
and recommendations on how the University Administration can utilize
TQM in order to improve the educational process in view of the research
findings.