Professional Documents
Culture Documents
Measures of Business Excellence
Measures of Business Excellence
CE
FICCI
CE
FICCI
CE
Purchases
Premium freight cost/ demurrage charges. Down - time because of parts shortages. Number of Off specification parts used to keep line going. Cycle time from start of purchase request until items in house. Excess inventory.
FICCI
CE
Manufacturing
FICCI
CE
Product engineering
Number of engineering changes per document. Number of errors found during design review.
FICCI
CE
Quality Assurance
Percentage of lots rejected due to errors. Percentage of products having defects detected by customers. Number of engineering changes that should have been detected in design review. Errors in inspection / test reports.
FICCI
CE
Product reliability
Mean time to failure Failure rate Probability of failure occurrence during given time interval Probability of failure non-occurrence during given time interval Mean life time