Professional Documents
Culture Documents
The Degree of Satisfaction Provided by The Goods Orservices of A Company As Measured by The Number of Repeat Customers
The Degree of Satisfaction Provided by The Goods Orservices of A Company As Measured by The Number of Repeat Customers
expectation. It is seen as a key performance indicator within business and is part of the four of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has [1 become a key element of business strategy.
definition The degree of satisfaction provided by the goods orservices of a company as measured by the number of repeat customers.