APPENDIX (QUESTIONNAIRE) 1.Name -________________________________________ 2. Age 18-25 26-3536-45 46 and above 3. Gender- Male Female 4.

. Marital Status- Married Unmarried5 . O c c u p a t i o n - Officials StudentsRetired Others 6.Your income (per annum) (in thousands)?Rs. 75-100 Rs. 100125Rs. 125-150 Rs. 150 above 7.What is your perception about Suzuki automobiles product?Very good Good Average Bad 103 8.How did you get to know about Suzuki? Advertisement Family informationFriends recommendation Dealers recommendation 9.If you are going to be a customer of Suzuki motorcycles, what will beyour expectation? More variety more value for moneyImproved quality Better after-sales service 10.Which brand according to you is giving the most c o m p e t i t i o n t o SMIPL in India?Hero Honda Tvs Honda Bajaj 11.Do you like the Suzuki Access 125?Very much Average Not so much 12. What about the Price of Suzuki Access 125?Highly priced Moderate/Avg price Low price 13. Do you think that the Suzuki Access 125 is capable to attract todaysgenerations?Yes No cannot say 14.

What is the best thing in Suzuki Access 125?Quality Style/design Service Price 15. Has it served the purpose of purchasing?Yes No Average Cannot say 16. Are you satisfied with free service from the showroom?Yes No 104

17. Is Suzuki Access 125 comfortable for driving and journey?Yes No Average 18. Maintenance cost of Suzuki Access 125?High Moderate/Avg Low 19. Do you think worth the value of money you spent on Suzuki Access125?Yes No Average 20.What is your level of satisfaction towards Suzuki access?0-25% 25-50% 50-75% 75100%21.Suggestions/Feedback, if any __________________________________________________ 105