Professional Documents
Culture Documents
ABSTRACT
Many organisations struggle with the coordination of work. For example, procedures that are available on paper are not, or only partly, used in practice; work is stuck on desks of people for too long, task responsibilities are unclear and much effort is spent in corrective actions on procedural errors. To improve such situations, an understanding of the business process is necessary. The business challenge is to exploit the possibilities that improve and affect work coordination. Workflow management is considered as one of the essential techniques for providing efficiency and effectiveness for the Construction office. It allows the analysis of current workflow in order to detect potential bottlenecks and the design of new workflow patterns so those shortcomings can be eliminated. It is a new research area rooted in office automation, business administration, data communication; information system and computer supported cooperative work.
PURPOSE
The central thrust of this paper is the question of workflow analysis in the Construction Industry. The paper deals with how to realize the full potential of workflow in a practical construction process situation. In order to investigate and manipulate workflow in the construction industry, this paper proposes the model of an organizations current workflow to be used for documenting, understanding and communicating the coordination in business activities. This particular model is viewed to be the natural basis for Business Process Reengineering (BPR).
INTRODUCTION
During the last decade, Construction firms (Companies and enterprises that reside within the Construction Industry
METHODOLOGY
There are many methodologies in the market for process analysis for workflow management and BPR purposes within the Construction Industry. Though many, they all fall into two main schools of thought: (a) Continuous Process Improvement
The main proponent is Davenport (1993). This is based: on refining existing processes through removing parts/portions of processes that are of low value and replacing them with value added ones. (b) Clean Slate approach This is Hammers theory that existing processes have not worked and as such they are obsolete and should be replaced by new ones to bring about the desired radical improvement in an organisations performance. Hammer & Stanton (1995: p 3-5) defines Business Process Reengineering as the fundamental rethinking and radical redesign of business processes to achieve improvements of business performance in terms of cost, service and speed.
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1 GroupWare is a term used to describe a class of computer technology that enables information sharing, co-ordination and collaboration between groups of people who might be in close proximity or globally spaced
f)
g) Potential risks (which are many in the industry) must also be ranked to take in time appropriate actions. h) The existing formal description of business procedures (normally informal) i) The organisational culture and the importance of existing legacy applications and requirements concerning their integration with process to be automated. The education of the company management and company staff with respect to the technology
j)
c.
k) The financial aspect is important as the level of sponsor counts to the quality of project implementation. Within this method, construction organisations avoid the problems of 'change programmes' by concentrating on process alignment. Recognising that different players in the process have different roles and responsibilities is firstly related to the processes in which these players work. In CPI senior managers implement the task of process alignment by a series of BPR steps that are distinct but clearly overlapped in nature. This recommended path develops a selfreinforcing cycle of commitment, communication, and culture change in the organisation. The steps are as follows. 1. Gain commitment to change through the organisation of the top team.
d.
PROPOSED METHODOLOGY
This paper proposes the Continuous Process Improvement (CPI) as advanced by Davenport, (1996). CPI appears to be the most appropriate methodology for the construction industry when considered from the angle that the nature of the industry is diverse and complex. Due to the legal and contractual arrangement that the Industry is orchestrated in, it would be
Experiences in Norway Post and Anaya, users of CPI technology, have shown that it is both workers and the organisation are more confident in the process improvement if the previous way of doing things is considered.
CONCLUSION
The construction industry has been at the crossroads for some time and has lagged behind other industries in the integration of new ways of working. The need to have appropriate methodologies for the implementation of approved workflow solutions for the elusive formal construction process is important and should be researched into further. Appropriate research into the choice of workflow methodologies should take pre-eminence in the research for solutions for the construction industry. The use of Davenports CPI is currently preferred to Hammers Clean slate due to the level of research that has been devoted to by the proponents of the school of thought. The construction industry needs to address investment into emerging technologies and appropriate training for the construction labour force for the industry to become responsive to the new work culture. It is only through further research that the industry will benefit from the emerging management innovations being applied.
REFERENCES
Burati, J. L. (1989). "Cost of quality deviations in design and construction." Source Document No. 29, University of Texas at Austin, Austin, Texas. Burati, J.L., & Oswald, T. H., (1993). "Implementing TQM in Engineering and Construction." Journal of Construction Engineering and Management, 9(4), pp 456-470