19% 8%

3%

KEY FACTORS OF: OPERATOR SUPPORT COSTS

What is the reason for Operator Call Outs to Pumping Stations?
9% 9%
Source: Based on the analysis of 400 breakdown calls to 388 typical Pumping Stations over an 8 month period.

53%

17%

12% 55% 15%

Pump r elated calls Pipewor k & Valves Panel r elated calls Other s Level Contr ol

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19% 8%

3%

KEY FACTORS OF: OPERATOR SUPPORT COSTS

55% of Operator Call Outs to Pumping Stations are a direct result of pump related problems. What is the main cause?
13%
Source: Based on the analysis of 220 pump related breakdown calls to the above stations.

53%

17%

5%

16% 66% Pump Blocked Pump failed Pump not performing Pumped tripped

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19% 8%

3%

KEY FACTORS OF: OPERATOR SUPPORT COSTS

Why do we see such a large variation in the number of calls per Pumping Station?

53%

17%

Every Pumping Station operates under different conditions, but the main influence on the number of breakdowns are:

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The amount of Grit Content within the sewage The amount of Rag Content within the sewage The Type of Impeller used The Type and Frequency of Maintenance completed The Age of the pumping station The amount of time the Pumping Station operates (Utilisation)

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19% 8%

3%

KEY FACTORS OF: OPERATOR SUPPORT COSTS

How much does it cost to attend a breakdown?
The average time spent on site to correct a pumping station fault, including an average of 1 hour travelling is: 3.25 hours The average number of breakdown calls that happen outside of normal working hours is: 30 % The average cost of one hour for a Qualified Service Engineer is between: 45.00 to 65.00 EUR per hour

53%

17%

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19% 8%

3%

KEY FACTORS OF: OPERATOR SUPPORT COSTS

How much does it cost to attend a breakdown?
The average cost for one Service Engineer to attend a site during normal working hours is: between EUR 145.00 to 215.00 In many countries it is necessary for two Engineers to attend site for health and safety reasons. In these cases the costs increase to: between EUR 295.00 to 425.00

53%

17%

Based on a survey of 500 breakdown calls it was found that the average site visit cost was:
(EUR 45.00 hour cost, including travel)

EUR304.00 per visit

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