JOB PROFILE FOR : CHAMBERMAID SENIOR CHAMBERMAID HOUSEKEEPING SUPERVISOR

DUTY PRACTICE PERSONAL CARRY OUT GUEST HYGIENE & SAFETY PROCEDURES GROOMING 01.01 L1 01.02 L1 TASK INSPECT MAID TROLLEY FUNCTIONALITY 01.03 L1 HANDLE EMERGENCY SITUATION VERIFY HYGIENE & SAFETY FUNCTION PERFORMANCE 01.05 L3

- LEVEL 1 - LEVEL 2 - LEVEL 3

PERFORM HYGIENE & SAFETY FUNCTION 01

01.04

L1

PERFORM GUEST ROOM ACTIVITIES 02

CARRY OUT CHAMBERMAID TROLLEY REPLENISHMENT 02.01 L1

HANDLE FLOOR MASTER KEY USAGE

CARRY OUT BED MAKING

CARRY OUT CARRY OUT ROOM BATHROOM CLEANING FEATURES CLEANING

02.02

L1

02.03

L1

02.04

L1

02.05

L1

CARRY OUT GENERAL CLEANING

VERIFY GUEST ROOM ACTIVITY PERFORMANCE 02.07 L3

02.06

L1

PERFORM GUEST ROOM UPDATING STATUS

CARRY OUT GUEST ROOMS PHYSICAL CHECK 03.01 L1

CARRY OUT GUEST ROOM DESCREPANCIES REPORT 03.02 L1

PREPARE ROOM MAINTENANCE REPORT 03.03 L2

INSPECT READY GUEST ROOM

VERIFY GUEST ROOM UPDATING PERFORMANCE 03.05 L3

03

03.04

L2

DUTY

TASK CARRY OUT CHAMBERMAID SERVICE PANTRY STORAGE 04.04 L1

PERFORM WORK AREA ACTIVITIES 04

CARRY OUT GUEST ROOM CORRIDOR CLEANING 04.01 L1

CARRY OUT STANDING CARRY OUT FIRE EXIT ASHTRAY CLEANING CLEANING

CARRY OUT STAFF ELEVATOR CLEANING

04.02

L1

04.03

L1

04.05

L1

VERIFY WORK AREA ACTIVITIES PERFORMANCE 04.06 L3

PERFORM GUEST SERVICES FUNCTION 05

CARRY OUT GUEST REQUEST

CARRY OUT TURN DOWN SERVICE

CARRY OUT GUEST DAMAGE BELONGING REPORT 05.03 L2

HANDLE LOST AND FOUND ITEMS

CARRY OUT GUEST COMPLAINTS RECTIFICATION 05.05 L2

05.01

L1

05.02

L1

05.04

L2

VERIFY GUEST CARRY OUT VIP ROOM SERVICES FUNCTION SET UP PERFORMANCE 05.06 L3 05.07 L3

DUTY

TASK

PERFORM GUEST ROOM SPRING CLEANING 06 PERFORM HOUSEKEEPING INVENTORY ACTIVITIES 07

CARRY OUT BED LINEN CLEARING

CARRY OUT BED ROOM CURTAIN CLEARING 06.02 L2

CARRY OUT ROOM HIGH DUSTING CLEANING 06.03 L2

CARRY OUT BATHROOM SPRING CLEANING 06.04 L2

VERIFY GUEST ROOM CLEANING PERFORMANCE 06.05 L3

06.01

L2

CARRY OUT CLEANING CARRY OUT ROOM CARRY OUT CLEANING APPARATUS SUPPLIES INVENTORY CHEMICAL INVENTORY INVENTORY 07.01 L2 07.02 L2 07.03 L2

CARRY OUT OPERATING EQUIPMENT INVENTORY 07.04 L2

VERIFY HOUSEKEEPING INVENTORY ACTIVITIES PERFORMANCE 07.05 L3

PERFORM SUPERVISORY SKILLS 08

PREPARE JOB SCHEDULE

MONITOR STAFF ATTENDANCE

CONDUCT DAILY BRIEFING

SUPERVISE OFFICE PROCUREMENTS

PREPARE TRAINING MATERIALS

08.01

L3

08.02

L3

08.03

L3

08.04

L3

08.05

L3

CONDUCT IN-HOUSE SUPERVISE TRAINING ACCOUNTING RECORD

COORDINATE SECTION BUDGET

ATTEND STAFF WELFARE

PREPARE STAFF APPRAISAL

08.06

L3

08.07

L3

08.08

L3

08.09

L3

08.10

L3