Commercial Parameter Correction

If a permanent consumer finds any incorrect data in the billing like Name/Address, category etc. then he/she will make the request on plain paper for correction.

Consumer Category Correction:

Master Data Correction has following steps:

Step No.

Steps

Department

Role/Actor

To-Be Steps Completed by this Step 1

Register Request

Commercial Complaint Center Commercial

Application Clerk

Master Data Correction

Application Clerk

SDO Approval

SDO

SDO

Close Grievance

Commercial

Application Clerk

Steps to correct consumer category

Commercial Complaint Center (open commercial complaint center by clicking on it) Step 1 - Register Commercial Parameter Correction (by clicking on Grievance Registration)

After registering grievance go to Commerical module to process further steps. on the home screen of commercial module registered grievance type will be shown from where it can be processed further.

Step 2 Consumer Category Correction Consumer category can be corrected through following window. (click on the left edit box to make required changes)

Step 3: SDO Approval: After changes are made, application goes to concerned SDO for approval.

Step 4: Close Grievance: After changes are approved by SDO, the application needs to be closed through following window.