Business Ethics Training: CQ* Proposal

Final Proposal for Business Ethics Training

Presented to Health Care Cooperative (HCC)
Presented on April 8, 2011
Copyright 2011 CQ*

Business Ethics Training: CQ* Proposal

Dear Mr. Switzer, On behalf of CQ* I am pleased to offer this proposal to HCC in response to your Request for Proposal titled Business Ethics Training. The proposal includes a project plan and budget for the development of two course module portals. Our proposal meets the requirements set forth in your Request for Proposal and is effective from April 8, 2011 to May 8, 2011. After personally reviewing the proposal with management, key staff, as well as the selected project team, I am confident that the enclosed solution is both sensible and empowering. As you will see, our solution clearly defines how all, critical factors are addressed. Our experienced professional staff, proven instructional design process, and state-of-the-industry learning design systems make CQ* an excellent choice for completing the project on time and within budget. CQ*s core design and development team is looking forward to meeting with you on April 15, 2011 at 7pm MT to discuss the enclosed document. In the meantime, if you have any questions or concerns, please do not hesitate to call me at 555-555-5555 or via email at wkroeplin@gmail.com. CQ* is fully committed to helping HCC reach its training goals. We look forward to working with you in the near future. Sincerely, Wayne Kroeplin Founder CQ*

Business Ethics Training: CQ* Proposal

Executive Summary
Challenge: CQ*s challenge to HCC is to propose a means of developing an interactive multimedia training program called Business Ethics Training. This program will be delivered via web module through HCCs intranet system. It will serve as a self-paced certification course and content refresher. Solution: Instructional CQ has created a multimedia training solution to include a self-paced certification tutorial with interactive questions, scenario and response systems and is webbased. Technical Due to the use of video in the Business Ethics Training products, the best technical solution is to deliver content via an Internet portal and package the material for the Internet Explorer 9.0. This approach will allow the quickest viewing of the largest amount of video and multimedia. Deliverables: CQ* can begin work by May 18, 2011. A beta version of the program will be available for evaluation by June 30, 2011, and the final product will be available by July 13, 2011. In addition to the final web module, CQ* will also provide hard copies of all manuals and documents. Price: The proposed cost for CQ* to meet the challenges of HCC will be $80,745. Project Team: CQ* has prepared a team of highly skilled professionals which includes: Wayne Kroeplin (Project Manager), Carly Havlik (Senior Instructional Designer), Eva Daniels (Instructional Designer), Tom Lim (Information Technology Specialist) and Dawn Turek (Senior Multimedia Specialist).

Business Ethics Training: CQ* Proposal

Table of Contents
1 2 Analysis Phase .......................................................................................................... 5 Solution (Course Modules) ...................................................................................... 6 2.1 2.2 3 Employee Personal Conduct Course ................................................................ 6 Appropriate Use of Company Assets Course............................................... 8

Deployment and Support ......................................................................................... 9 3.1 Timeline ........................................................................................................... 10 3.1.a Gantt16 3.2 3.3 Risk Analysis/Mitigation ................................................................................... 22 Corporate Capabilities ..................................................................................... 22

Costs ........................................................................................................................ 24 4.1 Itemized Budget..26

Business Ethics Training: CQ* Proposal

1 Analysis Phase
CQ* will conduct an analysis phase to solidify learning objectives for the audience of senior and mid-level managers and to evaluate the extent of Health Care Cooperatives capacity to support the best e-learning tools to fit these objectives. This phase will include an individual needs analysis, content analysis, and analysis of technology. A brief summary of each of these phases follows: Individual Needs Analysis: To best serve the audience of senior and mid-level managers, CQ* will assess the learning styles and preferred modes of information delivery to create a learning tool that best suits the needs of this group. Through an electronic questionnaire and, as needed, individual interviews, CQ* will gather information directly. Also CQ* would ask to review job descriptions, and HCCs organizational map of employees to specifically assess what each manager does, who they are responsible for, as well as who they report to in order to create an easily relatable and realistic learning tool. Content Analysis: This phase of the assessment would require CQ* along with the SMEs that HCC provides, to monitor and review any documents, employee manuals and information used on the job. A review of the information sources that managers currently use to make decisions is especially necessary to create an applicable training course for the appropriate use of company assets module. Technology Analysis: CQ* and HCCs Information Technology department will assess the technological capabilities of the computer software and hardware available to ensure that the educational solutions we propose can fit the constraints of the environment. Below is a graphic depiction of these analyses, which we hope to conduct concurrently as a formative process, revising during the entire process with Health Care Cooperatives continual feedback.

Business Ethics Training: CQ* Proposal

Solution
The Course Modules: Here is what CQ* envisions for an effective e-Learning solution as HCC embarks on a new path of training for its senior and middle level managers aimed at the topics of employee personal conduct and appropriate use of company assets.

2.1 Employee Personal Conduct Course:

CQ* recommends a self-paced tutorial as an asynchronous learning experience focusing on expectations and policies for employee personal conduct within HCC. Since HCC has office locations throughout the United States, the need for learners to assimilate the information first is important so an asynchronous selfpaced tutorial will accommodate managers who have varying demands on their schedule, working in different time zones. Because HCC is seeking to provide alternative options for training which simulate the previous on-site presentations and collaborative opportunities, the course module will include: Case studies (these are scenarios presented to the learner based on specific HCC policies for employee personal conduct)

Business Ethics Training: CQ* Proposal

Quick knowledge checks with immediate feedback (These quick checks provide the learner with the opportunity to check his/her understanding of the concepts presented while receiving immediate feedback for those results) Interactions will allow the learner to process through the information presented in the course. These interactions provide the opportunity to present the cause and effect relationship of employees conduct within the company. Scavenger Hunt (send employees through HCCs employment manual to find particular policies and guidelines.) A follow-up collaborative opportunity will include an asynchronous discussion forum. An asynchronous program allows the learner to interact with learners in a flexible time frame. Discussions are an integral part of understanding how to promote a positive work environment which will also support HCCs five foundational principles. This will provide an opportunity for these managers to discuss, share and work with one another no matter where they are in the country. This can be used to promote a positive work environment through a sharing of experiences both positive and negative. This forum can also be used for advice or for bragging about employees etc. A deliverable will be provided to the senior and mid-level managers so that they can bring the information they learned to their employees. This take-away can be used to share information with the employees and to start a dialogue with the employees about personal conduct. For tracking purposes a certificate will be issued at the end of the course, which can then be sent to the HR department to demonstrate course completion.

Business Ethics Training: CQ* Proposal

2.2 The Appropriate Use of Company Assets Course:

CQ* recommends a self-paced tutorial option similar to the employee conduct course. This course adapts to the pressing demands of the managerial staff and encourages the need for collaboration among peers, focusing on expectations and policies for using HCC assets appropriately. Course content will include a presentation of the learning objectives, current legislation and HCCs policies on the use of company assets. For tracking purposes a certificate could be issued at the end of the course, which can then be sent to the HR department to demonstrate course completion Case studies (these are scenarios presented to the learner based on specific HCC policies for employee personal conduct) During the presentation, audio/video software will be used to present practical scenarios that senior and mid-level managers may face in their day-to-day work when using HCCs company assets. A mastery test will be developed as part of the completion for the course. For tracking purposes a certificate could be issued at the end of the course, which can then be sent to the HR department to demonstrate course completion A deliverable will be provided for managers to share with employees.

Business Ethics Training: CQ* Proposal

CQ* will provide a DVD video and scripts to role-play scenarios. Stopping points throughout the script will enable discussion breaks through leading/guiding questions. These key questions are an integral part of developing and understanding how to use HCCs assets appropriately. The senior manager in the office will be the facilitator of the group discussion activity.

Deployment and Support

Throughout the process of the course development, implementation, and support, CQ* will maintain constant contact with HCC to ensure clear communication. Once CQ* has been awarded the project we will set up a kick-off meeting with HCC in order to develop a clear plan of progress with all necessary parties. During development, CQ* will hold ongoing meetings with the subject matter experts to be sure proper course content is being included in each course. The timeline may be affected by response time with the SME but we factored in that time to the best of our abilities. Once a course is complete CQ* will meet with HCC to test the product to ensure accurate course content and acceptability of product. CQ* will then work with HCCs IT department to place the course on HCCs intranet system. CQ* will provide IT support to ensure quality and workability of the product throughout its use within HCC. The IT support cost has been included for the first month after implementation. After the first month, CQ* offers IT support to all of its clients on an as needed basis. Below is a chart that explains the costs for 6 months or 25 hours of support, if a client opts to use CQ*s IT services. Optional Technology Support 6 months or 25 hours of IT support Cost $2500.00

3.1 Timeline CQ* has developed a timeline that provides an approximate deployment date of July 13, 2011 for each course. We will develop each course concurrently so that HCC is able to utilize these courses as quickly as possible. Below is an outline of this timeline:

ID 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19

Task Name Kickoff Meeting Needs Analysis Question Development Questionnaire Dissemination Review of Results Individual Interviews with pertinent HCC employees Review of previous in-person course content material Technology Analysis to determine capabilities CQ's communication with SME Scavenger Hunt Development Instructional Design Storyboarding Graphic Production Slide Development Powerpoint Conversion

Duration 3 hrs 90 hrs 16 hrs 0 hrs 40 hrs 4 hrs 24 hrs 2 hrs 4 hrs 37 hrs 10 hrs 9 hrs 8 hrs 7 hrs 3 hrs

Start Mon 5/16/11 Mon 5/16/11 Mon 5/16/11 Wed 5/18/11 Wed 5/18/11 Wed 5/25/11 Wed 5/25/11 Mon 5/30/11 Mon 5/30/11 Mon 5/30/11 Mon 5/30/11 Wed 6/1/11 Thu 6/2/11 Fri 6/3/11 Mon 6/6/11 Mon 5/30/11 Mon 5/30/11

Finish

PredeResource Names W T F S Mar 20, '11 S M T W Instructional Designer 1,Project Manager,Instructional Des Instructional Designer 1 Instructional Designer 1 Instructional Designer 1,Project Manager Instructional Designer 1 Instructional Designer 3 IT Specialist Instructional Designer 1

Mon 5/16/11 Tue 5/31/11 Wed 5/18/11 1 Wed 5/18/11 Wed 5/25/11 3 Wed 5/25/11 4 Mon 5/30/11 5 Mon 5/30/11 6 Mon 5/30/11 7 Mon 6/6/11 Wed 6/1/11 9 Thu 6/2/11 12 Fri 6/3/11 13 Mon 6/6/11 14 Mon 6/6/11 15 Mon 6/13/11 Fri 6/3/11

Instructional Designer 3 Instructional Designer 3 Instructional Designer 3 Instructional Designer 3 IT Specialist

DVD 86 hrs Training/Informative Linear and 40 hrs interactive DVD, Outline Script, Casting/Assign Roles, Script Breakdown, Storyboarding, Equipment Develop Animation with Editing and Audio Conversion and Integration Copies? Distribute? Packaging? 40 hrs 5 hrs 1 hr

Multimedia Specialist,Instructional Designer 1

20 21 22 23 24 25 26 27

Mon 6/6/11 Mon 6/13/11 Mon 6/13/11 Mon 5/30/11 Mon 5/30/11 Mon 5/30/11 Thu 6/2/11

Fri 6/10/11 19 Mon 6/13/11 20 Mon 6/13/11 21 Wed 6/29/11 Wed 6/8/11 Thu 6/2/11 Wed 6/8/11 26

Multimedia Specialist,Instructional Designer 1 Multimedia Specialist,Instructional Designer 1 DVD Material and FedEx Cost

Course 1 Development 184 hrs Storyboarding 60 hrs Knowledge checks (subset of 30 hrs Storyboarding Mastery test(subset of storyboarding) 30 hrs

Project Manager Project Manager

Task Split Project: CQ's Draft Microsoft PRoject F Date: Tue 4/5/11 Milestone Summary Project Summary External Tasks

External Milestone Inactive Task Inactive Milestone Inactive Summary Manual Task Duration-only Page 1

Manual Summary Rollup Manual Summary Start-only Finish-only Progress Deadline

10

ID 28 29 30

Task Name Content Slide Development Graphics Multimedia Development Powerpoint Conversion

Duration 80 hrs 40 hrs 4 hrs

Start Wed 6/8/11 Wed 6/22/11 Wed 6/29/11

Finish

PredeResource Names W T F S Mar 20, '11 S M T W Project Manager Project Manager Project Manager

Wed 6/22/11 27 Wed 6/29/11 28 Wed 6/29/11 29

31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56

Course 2 Development 184 hrs Storyboarding 60 hrs Knowledge checks (subset of 30 hrs Storyboarding Mastery test(subset of storyboarding) 30 hrs Content Slide Development Graphics Multimedia Development Powerpoint Conversion Four Audio Scenario (part of course development) Script writing Actor Voiceover (CQ Staff) Editing Deliverable Takeaway Developing Content to be put in takeaway (lessons to be learned) Graphic Production Create takeaway Quality Assurance Testing Expert Reviews, Content Methods, Usability Pilot Testing - 2 Courses Alpha Testing Beta Testing Analysis of Testing Results Product Revison 80 hrs 40 hrs 4 hrs 14 hrs 8 hrs 2 hrs 4 hrs 6 hrs 2 hrs 2 hrs 2 hrs 10 hrs 10 hrs

Mon 5/30/11 Mon 5/30/11 Mon 5/30/11 Thu 6/2/11 Tue 6/7/11 Mon 6/20/11 Fri 6/24/11 Mon 5/30/11 Mon 5/30/11 Tue 5/31/11 Tue 5/31/11 Mon 5/30/11 Mon 5/30/11 Mon 5/30/11 Mon 5/30/11 Thu 6/30/11 Thu 6/30/11

Wed 6/29/11 Wed 6/8/11 Thu 6/2/11 Tue 6/7/11 33 Mon 6/20/11 34 Fri 6/24/11 35 Fri 6/24/11 36 Tue 5/31/11 1 Mon 5/30/11 Tue 5/31/11 40 Tue 5/31/11 41 Mon 5/30/11 1 Mon 5/30/11 Mon 5/30/11 Mon 5/30/11 Fri 7/1/11 37 Fri 7/1/11

Instructional Designer 2 Instructional Designer 2 Instructional Designer 2 Instructional Designer 2 Instructional Designer 2

Instructional Designer 4 Instructional Designer 4 Instructional Designer 4 Instructional Designer 3 Instructional Designer 3 Instructional Designer 3 Instructional Designer 3

QA Specialist

23 hrs 5 hrs 16 hrs 3 hrs 10 hrs

Fri 7/1/11 Thu 6/30/11 Thu 6/30/11 Fri 7/1/11 Fri 7/1/11

Tue 7/5/11 37 Thu 6/30/11 Fri 7/1/11 53 Fri 7/1/11 54 Mon 7/4/11 55

Instructional Designer 1,Instructional Designer 3,IT Specia HCC Staff Instructional Designer 1 Instructional Designer 1

Task Split Project: CQ's Draft Microsoft PRoject F Date: Tue 4/5/11 Milestone Summary Project Summary External Tasks

External Milestone Inactive Task Inactive Milestone Inactive Summary Manual Task Duration-only Page 2

Manual Summary Rollup Manual Summary Start-only Finish-only Progress Deadline

11

ID 57 58 59 60 61 62 63 64

Task Name

Duration

Start

Finish

PredeResource Names W T F S Mar 20, '11 S M T W

Discussion Forum Forming Guiding Questions/Scenarios Gather HCC Logo, artwork, colors scheme, etc Testing/Implementation of System on HCC Intranet Meet with HCC to Present Learning Module

7 hrs 5 hrs 2 hrs

Mon 5/30/11 Mon 5/30/11 Mon 5/30/11

Mon 5/30/11 2 Mon 5/30/11 Mon 5/30/11

IT Specialist IT Specialist

40 hrs

Wed 7/6/11

Tue 7/12/11

IT Specialist

3 hrs

Wed 7/13/11

Wed 7/13/11 62

Instructional Designer 1,Instructional Designer 2,IT Specialist,Project Manager

Task Split Project: CQ's Draft Microsoft PRoject F Date: Tue 4/5/11 Milestone Summary Project Summary External Tasks

External Milestone Inactive Task Inactive Milestone Inactive Summary Manual Task Duration-only Page 3

Manual Summary Rollup Manual Summary Start-only Finish-only Progress Deadline

12

Mar 27, '11 S M T

Apr 3, '11 S M T

Apr 10, '11 S M T

Apr 17, '11 S M T

Apr 24, '11 S M T

May 1, '11 S M T

Task Split Project: CQ's Draft Microsoft PRoject F Date: Tue 4/5/11 Milestone Summary Project Summary External Tasks

External Milestone Inactive Task Inactive Milestone Inactive Summary Manual Task Duration-only Page 4

Manual Summary Rollup Manual Summary Start-only Finish-only Progress Deadline

13

Mar 27, '11 S M T

Apr 3, '11 S M T

Apr 10, '11 S M T

Apr 17, '11 S M T

Apr 24, '11 S M T

May 1, '11 S M T

Task Split Project: CQ's Draft Microsoft PRoject F Date: Tue 4/5/11 Milestone Summary Project Summary External Tasks

External Milestone Inactive Task Inactive Milestone Inactive Summary Manual Task Duration-only Page 5

Manual Summary Rollup Manual Summary Start-only Finish-only Progress Deadline

14

Mar 27, '11 S M T

Apr 3, '11 S M T

Apr 10, '11 S M T

Apr 17, '11 S M T

Apr 24, '11 S M T

May 1, '11 S M T

Task Split Project: CQ's Draft Microsoft PRoject F Date: Tue 4/5/11 Milestone Summary Project Summary External Tasks

External Milestone Inactive Task Inactive Milestone Inactive Summary Manual Task Duration-only Page 6

Manual Summary Rollup Manual Summary Start-only Finish-only Progress Deadline

15

May 8, '11 S M T

May 15, '11 May 22, '11 May 29, '11 S M T W T F S S M T W T F S S M T W T F Instructional Designer 1,Project Manager,Instructional Designer 2,IT Specialist Instructional Designer 1 5/18 Instructional Designer 1,Project Manager Instructional Designer 1

Jun 5, '11 S M T

Jun 12, '11 S M T

Instructional Designer 3 IT Specialist Instructional Designer 1

Instructional Designer 3 Instructional Designer 3 Instructional Designer 3 Instructional Designer 3 IT Specialist

Multimedia Specialist,Instructional Designer 1

Multimedia Specialist,Instr Multimedia Spe DVD Material a

Project Manager Project Manager

Task Split Project: CQ's Draft Microsoft PRoject F Date: Tue 4/5/11 Milestone Summary Project Summary External Tasks

External Milestone Inactive Task Inactive Milestone Inactive Summary Manual Task Duration-only Page 7

Manual Summary Rollup Manual Summary Start-only Finish-only Progress Deadline

16

May 8, '11 S M T

May 15, '11 S M T

May 22, '11 S M T

May 29, '11 S M T

Jun 5, '11 S M T

Jun 12, '11 S M T

Instructional Designer 2 Instructional Designer 2

Instructional Designer 4 Instructional Designer 4 Instructional Designer 4

Instructional Designer 3 Instructional Designer 3 Instructional Designer 3

Task Split Project: CQ's Draft Microsoft PRoject F Date: Tue 4/5/11 Milestone Summary Project Summary External Tasks

External Milestone Inactive Task Inactive Milestone Inactive Summary Manual Task Duration-only Page 8

Manual Summary Rollup Manual Summary Start-only Finish-only Progress Deadline

17

May 8, '11 S M T

May 15, '11 S M T

May 22, '11 S M T

May 29, '11 S M T

Jun 5, '11 S M T

Jun 12, '11 S M T

IT Specialist IT Specialist

Task Split Project: CQ's Draft Microsoft PRoject F Date: Tue 4/5/11 Milestone Summary Project Summary External Tasks

External Milestone Inactive Task Inactive Milestone Inactive Summary Manual Task Duration-only Page 9

Manual Summary Rollup Manual Summary Start-only Finish-only Progress Deadline

18

Jun 19, '11 S M T

Jun 26, '11 S M T

Jul 3, '11 S M T

Jul 10, '11 S M T

Jul 17, '11 S M T

Jul 24, '11 S M T

structional Designer 1 Specialist,Instructional Designer 1 l and FedEx Cost

Task Split Project: CQ's Draft Microsoft PRoject F Date: Tue 4/5/11 Milestone Summary Project Summary External Tasks

External Milestone Inactive Task Inactive Milestone Inactive Summary Manual Task Duration-only Page 10

Manual Summary Rollup Manual Summary Start-only Finish-only Progress Deadline

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Jun 19, '11 S M T

Jun 26, '11 T F S S M T Project Manager

Jul 3, '11 S M T

Jul 10, '11 S M T

Jul 17, '11 S M T

Jul 24, '11 S M T

Project Manager Project Manager

Instructional Designer 2 Instructional Designer 2 Instructional Designer 2

QA Specialist

Instructional Designer 1,Instructional Designer 3,IT Specialist HCC Staff Instructional Designer 1 Instructional Designer 1

Task Split Project: CQ's Draft Microsoft PRoject F Date: Tue 4/5/11 Milestone Summary Project Summary External Tasks

External Milestone Inactive Task Inactive Milestone Inactive Summary Manual Task Duration-only Page 11

Manual Summary Rollup Manual Summary Start-only Finish-only Progress Deadline

20

Jun 19, '11 S M T

Jun 26, '11 S M T

Jul 3, '11 S M T

Jul 10, '11 S M T

Jul 17, '11 S M T

Jul 24, '11 S M T

IT Specialist

Instructional Designer 1,Instructional Designer 2,IT Specialist,Project Ma

Task Split Project: CQ's Draft Microsoft PRoject F Date: Tue 4/5/11 Milestone Summary Project Summary External Tasks

External Milestone Inactive Task Inactive Milestone Inactive Summary Manual Task Duration-only Page 12

Manual Summary Rollup Manual Summary Start-only Finish-only Progress Deadline

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Business Ethics Training: CQ* Proposal

3.2 Risk Analysis/Mitigation In the event that CQ* experiences personnel changes, we have a large and qualified staff able to mitigate these unexpected scenarios and keep your project running and on time within your requested timeline. Our thorough project documentation process and commitment to collaborative teamwork help create an atmosphere where we can say with confidence that any team member can help execute: Any project plan At any time On time. In rare circumstances, occurrences may arise which may affect the cost or timeline for the completion of this project. CQ* will notify HCC if we believe there may be any sort of delay or change in the projected cost. We will work closely with HCC to resolve the situation to the satisfaction of both companies. 3.3 Corporate Capabilities Founded by Wayne Kroeplin in 1995, CQ* has grown from a small, four employee company in Milwaukee, WI, to a company of 23 highly skilled professionals. It was during the early 90s, as Vice President of Human Resources at Wisconsin Public Service Health Corporation, Kroeplin saw a decline in the size of his training department due to company reorganization. He recognized the opportunity to become an external training provider to the health care industry and other companies who were realizing that many traditional training techniques were not sufficient enough to effectively move knowledge from the workplace to the worker. As companies are spread farther apart, training becomes more expensive. However, with modern technology such as the Internet/ Intranet cost effective and successful training can be achieved. CQ* is a leader in the e-Learning field. We work hard to meet the needs of our clients providing a range of training opportunities from in-person training, to blended learning experiences, to a total e-Learning experience. CQ* will work tirelessly with a client to understand their needs and develop trainings specific to their organization. So now what can CQ* do for you? Company History 1995 - Wayne Kroeplin started his company by providing instructor-led training for the insurance industry. 1997 - CQ* quickly expanded its services to include performance-based training solutions for financial institutions in the areas of new employee orientations and employee relations.

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Business Ethics Training: CQ* Proposal

1998 - Winner, Brandon Hall Research award for best use of blended learning

2001 - CQ* is recognized by the American Society for Training and Development (ASTD) for outstanding E-Learning Development in the Health Care Sector 2003 - Our Learning Management System was developed to create efficient and effective learner-focused instruction. 2004 - Received CPLP Certification (Certified Professional in Learning and Performance credential) 2008 - CQ* continues to lead the organization in developing leading and innovative learning solutions. Its Research & Development team has continued investigations in the integration of instructional best-practices that strive to meet the growing needs of clients world-wide. The core project team has been working together since 2002. Each member of this core team will work throughout the entire length of the project. Additional workforce personnel, such as additional multimedia designers, database administrators, and a quality assurance specialist, will join the core team as is necessary. Key Project Members Wayne Kroeplin, Project manager: Wayne has worked in general corporate for 9 years and the instructional technology field for over 10 years. He is responsible for budget, resources, and scheduling. Wayne also manages workload, processes, and communication for the team. Carly Havlik, Senior Instructional Designer: Carly brings 15 years of experience to CQ* and leads our team of instructional designers and web developers. She is responsible for making sure the course is designed as an organized and solid presentation. She works closely with the SME and programmers. Eva Daniels, Instructional Designer: Eva brings 18 years of creativity and leadership in the field of instructional design and is responsible for maximizing the effectiveness, efficiency and appeal of instruction and all other learning experiences.

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Business Ethics Training: CQ* Proposal

Tom Lim, Information Technology Specialist: Tom has 22 years experience in IT and is responsible for technology integration, support and maintenance. Dawn Turek, Senior Multimedia Specialist: Dawn is responsible for recommending and brainstorming the creative approach on projects. She has 14 years experience in computer-based and web-based technologies, 2D and 3D computer illustrations and graphical artistry, videography, animation, Internet/intranet web authoring and multimedia design.

Related Experience: All core team members have worked together since 2002 and have won numerous awards in the areas of e-learning, blended-learning and mobile learning. CQ* has successfully developed web-based learning solutions, instructor-led seminars, CD-ROM training, kiosk-based instruction, e-commerce portals, and standardized course-ware for numerous companies. HCC is a leader in its field and is a company that has a strong focus on ethical behavior. Ethics training has been a mandatory, annual event for all mid-level and senior managers. However, due to cost effectiveness HCC is looking to move away from an annual on-sight ethics training event. Instead, HCC is looking for an e-Learning solution to this problem in order to save costs while still maintaining the high quality training and effective engagement of its previous onsight events. HCC has never picked a better time to make this change in its training. ELearning has many advancements that allow us to create highly engaging and effective training that we know will far exceed your expectations. CQ* will work with your subject matter experts so that we develop training that focuses on HCCs five principles as it develops training scenarios that focus on employee personal conduct and the appropriate use of company assets.

Costs
CQ* has put together a cost outline to help HCC understand exactly how your money is being spent. We know that running a company is expensive and we believe that it is important for the client to know exactly how their money is being used so that you can receive the best product while maintaining a cost benefit.

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Business Ethics Training: CQ* Proposal

Table A demonstrates how an e-Learning solution can save your company money throughout the years. Although CQ* does not know your exact costs for your in-person training we used some standard costs to help to demonstrate how we are helping HCC save on cost while maintaining effective training. This chart compares the total cost for CQ* to develop and implement these two courses with the total cost of an in-person training. We have looked at these courses as staying current for a 2-year time span. Table A:
In-person Training (Training approximately 100 employees) Course development Year 1 Travel Year 1 Hotel Year 1 Expenses Year 1 Course modification Year 2 Travel Year 2 Hotel Year 2 Expenses Year 2 $20,000 $40,000 $15,000 $6,000 $5000 $30,000 $15,000 $6,000 CQ* E-Learning Solution (Number does not affect cost) $80,745 $0 $0 $0 $5000 $0 $0 $0

Total for 2 years

$137,000

$85,745

One other factor to take into account is time. With e-Learning, managers are able to participate in each course as his/her schedule allows. An in-person training session does not allow for this flexibility and often takes a manager from his/her desk for several days. This type of cost to the company is nearly immeasurable. Finally, Table B shows the total estimated cost for CQ* to develop and implement these two specific courses. We have provided a breakdown of the cost so that HCC can see exactly how your money is being used to develop your training. CQ* believes that our costs are competitive with any other e-Learning development company while our product and support are superior. If you choose CQ*, rest assured that we are here to work with you and we will provide you with an excellent solution to your training needs.

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