Objectives

you will be able to;

Carry out your duties to the satisfaction and safety of passengers and other road users Comply with the Road Traffic Act in the event of an accident Follow Company procedures in the event of an incident, accident or emergency Successfully apply their knowledge of accidents and emergencies to assist in passing their PCV Theory Test

Introduction
Accident and emergency procedures Risk Awareness Legal requirements Report compilation Fire procedures Evacuation of vehicle Operating principles of safety equipment Basic first Aid procedures

Accident Procedure
Stop, Park Safely, Switch Off Turn on Hazards Check for Injuries, get / ask for Assistance Organise Emergency Services Contact Traffic Control Evacuate only if necessary

Accident Procedure
Contact nearest Depot. Obtain Witnesses Make Sketch / Take Details / Use Camera Give Details / Statements Fill in an Accident Report Form

WHAT TO DO IF YOU ARE INVOLVED IN AN ACCIDENT

Put the customers first be friendly, try to put them at ease. Take full details of others involved. Give your name, depot address and vehicle details to other parties involved. Obtain witness details. Complete a scene of action card. If necessary call the police. Contact your home depot as quickly as possible. DO NOT:

Admit Liability Make a statement to the police whilst upset or in a state of shock Visit any other person involved Discuss the matter with any other person involved Talk to the press

Statements
You have 24 hours to make a statement at a nominated Police Station If the Police approach you at the scene you have the right to say no
Remember you may be in shock or feel unwell, it is usually in your best interests to wait

Legally you must report accidents Reporting Accidents under the following circumstances;

All accidents where full particulars are not exchanged Any accident resulting in an injury Accidents involving animals if the owner cannot be contacted within 24 hours A full statement will not always be necessary

WHY USE A CAMERA?

To reduce accident costs
To protect our drivers To reduce fraudulent claims

WHEN TO USE A CAMERA

WHEN AN ACCIDENT HAS OCCURRED WITH YOUR BUS AND NO SERIOUS PERSONAL INJURY HAS OCCURRED. TAKE PHOTOGRAPHS OF THE DAMAGE CAUSED TO AND BY YOUR BUS, EVEN IF YOU ARE AT FAULT. TAKE PHOTOGRAPHS IE:- THE POSITION OF VEHICLES IN RELATION TO EACH OTHER, ROAD LAYOUT, ACCIDENT SITE. NEVER TAKE PHOTOGRAPHS OF AN INJURED PARTY!

KEY POINT
Witnesses

but, camera or no camera, Witnesses the three most important things after any accident are...

Witnesses
Even hostile ones.

CASE STUDY
A BUS DAMAGED THE WING MIRROR OF A PARKED CAR AS IT PASSED.

THERE WERE A NUMBER OF HOSTILE WITNESSES, SO THE DRIVER DIDNT TAKE THEIR DETAILS.

CASE STUDY
HOW MUCH DO YOU THINK THIS ACCIDENT TO ONE WING MIRROR COST THE COMPANY
OVER

11,000!

WHAT ARE ALL THE COSTS INVOLVED?

MATERIALS FOR REPAIR OF VEHICLE LABOUR COSTS FOR REPAIR OF OUR VEHICLE

WATER LINE

LOSS OF REVENUE POSSIBLE BAD PRESS FOR THE COMPANY ADMIN STAFF TIME POSSIBLE SPARE VEHICLE OR DRIVER WITH NO VEHICLE PENALTY CLAUSES LOSS OF MORALE INSURANCE ADVISORS

THE COST OF INSURING A BUS

COMPARE THE COST OF A BUS TO AN AVERAGE FAMILY CAR INSURANCE COSTS / YR
Average 330

949

WHAT IS THE EXCESS ON YOUR POLICY? WE PAY THE FIRST 750,000 OF ANY CLAIM SO Except for a major accident, we are NOT insured! For all minor accidents...the company pays.

WHO PAYS?
In todays claims society, it could be YOU!

KEY POINT
IN THE YEAR, 2004/2005, ACCIDENT INSURANCE COST ARRIVA NORTHUMBRIA/NORTH EAST

THE INCIDENT & VANDALISM REPORT FORMS

Witness

Report Diagram

Geneva Road The Broadway

Yarm Road

 An injured party can submit a claim to the company within 3 years The company has 21 days to contest the claim If the required documentation is not readily to hand the company will have to settle the claim A typical settlement for whiplash and shock is,

Compensation

Warnings from the Police

If you receive any warnings from the Police inform your depot supervisor as soon as possible If you are reported for any offence, prosecution or summons served in respect of driving a vehicle inform your depot as soon as possible

If you are called as a witness an a case involving a Company vehicle inform your depot, you may need legal representation

Personal Accidents
Personal injury must be reported in the accident book situated in your depot. This is for your benefit All accidents must be reported and an accident report form filled out and given to your depot supervisor ASAP If you fail to report an accident it may result in summary dismissal

Stop and park safely / Apply Hazards

Breakdown Procedure

Inform Customers, Estimate Delay / Keep Informed

Investigate Problem
If needed Phone for Assistance, Info. Req:Fleet No / Name / Service / Your next run

Exact location / Direction of Travel

Number of Customers Special Needs of Customers e.g. wheelchair user The nature of the fault

Breakdown Procedure
Do all you can to get your customers on their
way with minimum delay. Be Ready to Transfer to Relief Vehicle.

Try to Position Relief Vehicle In Front of yours.

Report on Return to Depot

Minor defects should be reported at your terminal points. Do not risk damage to your vehicle ie running with a flat tyre or the engine knocking. Never drive with the handbrake only.

What Is The Hottest Thing Known To Man?

ITS

FIRE

WHAT IS FIRE?
HOT
FLAMES FUMES

PAINFULL
EXPENSIVE DEADLY A CHEMICAL REACTION WHICH RELEASES HEAT

FIRE
WHAT WILL NOT BURN?

EVERYTHING GIVEN SUFFICIENT HEAT WILL BURN EVEN WATER CHANGES TO STEAM A CHEMICAL REACTION

THE FIRE TRIANGLE

FUEL

OXYGEN

HEAT

FIRE
REMEMBER:-

Enclose It And It Will Spread Rapidly

People could not run away fast enough at Bradford City Football ground!

It Gives Off, Colourless, Odourless, Deadly Fumes

Do Not Put Water On Oil Based Fires

It will spread and could explode.

FIRE DAMAGED DOUBLE DECK BUSES

If Fire Is Suspected.
Stop In A Safe Place
Turn Off Engine & Isolator Evacuate Quickly & Safely / Check Upstairs

Keep People Well Away

Contact Emergency Services Only Fight Fire If Safe To Do so (How long To Evacuate?)

If Fire Is Suspected.
Do Not. Re-enter Vehicle unless permission given by Brigade Open Floor Traps / Side Flaps / Engine Doors

You will get BACKDRAUGHT.

Organise a Replacement Vehicle Fill In Accident Form

WRITTEN OFF - FIRE DAMAGED DAF

FIGHTING FIRE
FUEL

OXYGEN

HEAT

FIGHTING FIRE
EXTINGUISHERS ARE OUR MAIN WEAPON

WATER - DO NOT USE on liquid or electrical fires. (Red Label)

POWDER - Use for all risks. (Blue Label) CO - Use for electrical and flammable liquid fires (Black Label)

FIGHTING FIRE
HALON - This Extinguisher is now withdrawn

FOAM - Replaced Halon. DO NOT USE on live electrical equipment. (Cream Label)

FIGHTING FIRE
REMEMBER, FIRE EXTINGUISHERS ARE ONLY FIRST AID, SEND FOR THE FIRE BRIGADE BEFORE FIGHTING THE FIRE.

REMEMBER FIRE PREVENTION IS BEST CURE

Check the Vehicle Regularly Look for. Oil / Fuel Leaks Low Tyre Pressures

Sticking Brakes
Do Not.. Leave a Vehicle In Gear For Long Periods, If Stationary

TURBO CHARGER FIRE

IS HE AWARE OF THE RISKS TO HIMSELF AND HIS PASSENGERS ?

Evacuation of the Vehicle

Practical simulation

Basic first Aid

Summon help Make the area safe Do Not Move the injured person unless the situation is life threatening Give the injured person anything to drink Let the injured person smoke

Final Summary
We have looked at;
Accident and emergency procedures Risk awareness Legal requirements Report compilation Fire procedures Safety equipment Evacuation of the vehicle First Aid