1. In Which Bank do you have An Account?

S.B.I O.B.C

P.N.B I.C.I.C.I

H.D.F.C others specify _____

2. Your Choice In Case of Bank is governed by?

Higher Interest Rate Proximity to Your Home

Better Customer services Recommended by others

3. Tick The services Offered By Your Bank? ATM Facility Mobile Banking Internet Banking Online Payment of Bills SMS Alert Others Specify____________

4. Are you using The Internet banking Services Offered by Your Bank? YES NO

A] If yes, then how is the Service Quality? Excellent Good

Satisfactory

Highly Dissatisfactory

B] If no, then what is the reason?

Lack of Knowledge/Information You Dont Find it Safe Service Is Not Very effective Technical Barriers

5. What is Your Point of View About The Internet banking Facility? It Improves the Service Quality It Saves Time & Money It Needs Expertise In computer it is very Fast & Effective it is Not an Easy Task

6. Do you think Internet Banking Is a Safe Medium of transactions? YES NO

7. Are You Satisfied With the Reliability of Internet Banking Service? It is Very Safe & Reliable It Involves Higher Degree of Risk My Account Could Be Hacked Since Money Is Involved, so it cant be Trusted

8. Does Your Bank Provide You the Opportunity to have Proper Expertise in Internet Banking?

YES

NO

9. Internet Banking is an upcoming Service in Indian Banking Industry but have the main problem People are not Technical Savvy Use of Computer & internet is not popular in India More Stringent Norms are required Clients dont Trust on it