Team Building Skills

What Managers do
Resources Human Financial Controlling Monitor activities and make corrections Planning Select goals and ways to attain them Performance Attain goals Organizing Assign responsibility for task accomplishment Products Services Efficiency Effectiveness Leading Use influence to motivate employees Raw Materials Technological Information

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Management Skills

Management Level Top Managers Middle Managers First-Line Managers Non-managers (Personnel) Conceptual Skills Human Skills Technical Skills

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Ten Manager Roles

Three Conceptual Categories
Informational Monitor Disseminator Spokesperson Interpersonal Figurehead Leader Liaison Decisional Entrepreneur Disturbance handler Resource allocator Negotiator

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Levels of Goals/Plans & Their Importance

Mission Statement

Senior

Strategic Goals/Plans Management (Organization as a whole) Tactical Goals/Plans Middle Management (Major divisions, functions)

Operational Goals/Plans Lower Management (Departments, individuals)

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Todays Team Managers

Embrace ambiguity Create teams that are:
Fast Flexible Adaptable Relationship-oriented

Focus on:
Leadership Staying connected to employees and customers Team building Developing a learning Team/organization

Satisfaction and Employee Performance

Satisfaction and productivity
On the individual- level, a happy worker is not necessarily a productive worker On the organization- level, however, happy organizations are more productive

Job Satisfaction and Employee Performance

Satisfaction and absenteeism
Satisfaction was found to be negatively correlated with absenteeism

Satisfaction and turnover

Satisfaction is also negatively correlated with turnover, however the correlation is stronger than that found for absenteeism