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EWA Overview Info Day
EWA Overview Info Day
With SAP EarlyWatch Alert, the download for the all remote sessions will be done automatically. the EarlyWatch Alert informs the customer about problems with the download.
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SAP recommends to connect in parallel SAP Solution Manager and EWA in the first 3 months
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What is the difference between SAP EarlyWatch Alert and SAP EarlyWatch Check?
The SAP EarlyWatch Alert is an automated tool which SAP provides for the customer. By using this tool, you can monitor the performance and the administration of each SAP system in your solution landscape. The automatic checks carried out by SAP are being developed constantly. Depending on the status of your system, the SAP EarlyWatch Alert will trigger further services such as the SAP EarlyWatch Check. The SAP EarlyWatch Check is normally performed over a remote connection by a technical service engineer. During the service your system is being analyzed. The service engineer will also diagnose particularly complex problems and develop solutions.
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Send EWA Data Implement recommendations
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If red rating automated forward to SAP* Check red rated EWA Report
Collect Data
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Implement recommendations Deliver Services (for example Early Watch) Contact Customer
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Customer
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SAP
* forward also in case of initial connection and every four weeks
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System Configuration
To ensure optimal support of your SAP system, SAP EarlyWatch Alert checks: Hardware Configuration Software Configuration
Performance Overview
The performance of your system is analyzed with respect to the average response times and total workload. SAP EarlyWatch Alert: Checks the current workload Identifies the 15 transactions with the highest total response time Provides a history of activity and average response times
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Workload Distribution
The performance of your system is analyzed with respect to workload distribution. The SAP EarlyWatch Alert shows: Database load distribution at different times of day Typical database load peaks
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Hardware Capacity
The SAP EarlyWatch Alert checks your SAP System for: Potential CPU bottlenecks or Memory bottlenecks
Database Performance
The performance of your system is analyzed with respect to the database performance. The SAP EarlyWatch Alert checks: Locally managed temp tablespace If database parameters follow standard recommendations
Database Administration
The SAP EarlyWatch Alert checks: Database growth levels Tablespaces that may overflow in the near future
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Trend Analysis
This section contains the trend analysis for key performance indicators (KPIs). Diagrams or tables are built week by week after activating SAP EarlyWatch Alert. The diagrams or tables show the development of: System activity Response Time System Operating Hardware Capacity
To help you understand your SAP EarlyWatch Alert report, refer to the sample report. It is located in the SAP Service Marketplace at www.service.sap.com/ewa Media Library
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SAP Note
A working network connection Set up of the RFC destination "SAPOSS" Data collectors must be running Hardware and software data are maintained Profile parameters are set
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Run RTCCTOOL ( SAP Note 69455) and implement all listed recommendations
RTCCTOOL is a service tool that supports you in the technical preparation of the system. RTCCTOOL checks the availability of the tools required for SAP service sessions. RTCCTOOL is contained in add-on ST-A/PI.
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Execute transaction SDCCN and activate the Automatic Session Manager (ASM)
The Service Data Control Center is a service tool that provides an overview of the planned service sessions. It carries out the data transfer between your SAP System and SAP. Transaction SDCCN is available as follows:
ST-PI (SAP Note 116095)
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Address special considerations for certain SAP components (for example SAP BW, SAP APO), database platforms and R/3 releases.
For more details, refer to SAP Note 91488
Important Notes Please find here most important notes for service preparation:
SAP Note 91488 - SAP Support Services: Central preparation note SAP Note 144864 - SAP Remote Services: Technical preparation SAP Note 69455 - Service tools for Applications ST-A/PI (ST14 & RTCCTOOL) SAP Note 560475 - Frequently asked questions on the Solution Tool plug-in (ST-PI) SAP Note 207223 - Activating the SAP EarlyWatch Alert
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