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  • Expectations Newsl Letter

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    Manage client expectations from Computer Arts weekly tips, 13-04-12

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    Manage client expectations from Computer Arts weekly tips, 13-04-12

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    12 views1 page

    Expectations Newsl Letter

    Uploaded by

    Blender head
    Manage client expectations from Computer Arts weekly tips, 13-04-12

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Manage client expectations

    Plantheprojectwell Knowhowmuchyouneedtochargeandhowlongtheprojectislikelyto take.Adddeliveryandrunningcosts,thesalaryyouneed,andanother 30percentforyourprofitandbuffer.Iftheclienthasafixedbudget, defineyourhourlyrateandallocatetimetofinishtheprojectbut presentyourquoteasanestimatethatssubjecttochange. Whatsnotincluded Beasexplicitasyoucanaboutwhatyouaredelivering.Breakthejob intostages,andoutlinehowmanyideas,meetingsandroundsof iterationstheycanexpect.Correctionskillprofit,sobeupfrontabout howmanyroundstheclientwillget.Makingtheseprohibitivelyhighisa goodtactic. Clearcommunication Thebestprojectmanagementcomesfromclearandregular communication.Attheendofanyclientmeeting,writeupyournotes andhighlighttheagreednextsteps.Presentthembackforreviewand checktheyrehappywithyoursummary.Nothingdispelsclientdisputes betterthananagreedstatementofnextsteps. Beaccountable Neverbeafraidtoadmitthatyouhavegotsomethingwrongor misunderstoodfeedback.Clientsappreciatecandor,sothemore transparentandhonestyoucanbeinallyourcommunication,thebetter therelationshipwillbeinthelongtermitsaboutbuildinguptrust. Difficultclients Dontgivenightmareclientsareasontocomplainaboutyou.Learnto biteyourlipitsoftenmoreareflectionoftheclientspersonalitythan thequalityofyourwork.Getthejobdonetothebestofyourabilitybut dontbeafraidtopushbackonunreasonablefeedback.
    ManageclientexpectationsComputerArtsweeklytips,130412

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