Professional Documents
Culture Documents
January 2004 OIP Service Planning Division OIP Device Quality Assurance Center Canon Inc.
Contents 1 OUTLINE ...................................................................................................................... 4 2 PREPARATION ............................................................................................................. 5 2.1 PC ................................................................................................................................. 5 2.2 CONNECTION CABLES ................................................................................................... 7 2.3 SST SETUP FILES ......................................................................................................... 9 3 INSTALLATION .......................................................................................................... 10 3.1 NOTES ON INSTALLATION............................................................................................ 10 3.2 POINTS TO NOTE ON UPGRADING SST - UNINSTALLING OLD VERSION SST- ............ 11 3.3 INSTALLATION PROCEDURE ........................................................................................ 12 3.4 INSTALLING THE DRIVER FOR THE USB-PARALLEL ADAPTER .................................... 15
3.4.1 Installing the driver for the USB-Parallel Adapter (For Windows2000/XP) .. 15 3.4.2 Installing the driver for the USB-Parallel Adapter (For Windows 98/98SE). 19
4 HOW TO OPERATE COMMON FUNCTIONS........................................................... 22 4.1 STARTING AND TERMINATING SST ............................................................................. 22
4.3.1 Registering from NewROM ................................................................................ 27 4.3.2 Registering from Selected Folder....................................................................... 28 4.3.3 Batch Registration from System CD ................................................................. 30 4.3.4 Removing Firmware ........................................................................................... 32 4.3.4 Removing Firmware ........................................................................................... 33
4.4 REMOVING BACKUP DATA ........................................................................................... 35 5 HOW TO OPERATE CLC/CP/GP................................................................................ 37 5.1 OUTLINE ...................................................................................................................... 37 5.2 CONNECTION ............................................................................................................... 37 5.3 DOWNLOADING FIRMWARE ......................................................................................... 40 5.4 UPLOADING BACKUP DATA ......................................................................................... 42 5.5 DOWNLOADING BACKUP DATA .................................................................................... 44 5.6 ABORTING .................................................................................................................... 46
6 HOW TO OPERATE ACCESSORIES ......................................................................... 47 6.1 OUTLINE ...................................................................................................................... 47 6.2 DOWNLOADING FIRMWARE ......................................................................................... 48 7 HOW TO OPERATE IR PRODUCTS (IR1600/2000 EXCLUDED)
[NEW!] ......... 53
7.1 OUTLINE ...................................................................................................................... 53 7.2 CONNECTION ............................................................................................................... 56 7.3 DOWNLOADING FIRMWARE ......................................................................................... 61
7.3.1 System ................................................................................................................. 61 7.3.2 Language/RUI/MEAPCONT .............................................................................. 65 7.3.3 Boot ...................................................................................................................... 68 7.3.4 G3 Fax/ G4 Fax ................................................................................................... 70 7.3.5 DCON/RCON (iRC Series Only) ........................................................................ 72
7.4 UPLOADING BACKUP DATA ......................................................................................... 75 7.5 DOWNLOADING BACKUP DATA .................................................................................... 77 7.6 RECOVERING BACKUP SYSTEM ................................................................................... 79
1 Outline
Recent digital copiers store firmware (operation control program) in flash ROM or hard disk (HD). With these products, updating the firmware is possible in the field by connecting a personal computer (PC) to the digital copiers. The service support tool (SST) is a software tool for downloading firmware for the purpose. With some models, SST is capable of not only downloading firmware but also uploading backup data (to a PC to save) or downloading the data (writing back the data once backed up on the PC). SST v2.01 is applicable to the following digital copiers: CLC1100 Series, CLC5000 CP660, 680, and 2100 Series GP3/400 Series, GP 600 Series iR Series SST v2.01 is also usable with the following accessories which store firmware in flash ROM: Finishers E1, J1, and L1 ADF H1 Note that the flash ROM may be changed to mask ROM in the course of production, in which case firmware download becomes impossible.
2 Preparation
Before upgrading copier firmware using SST, prepare the items listed in the following.
2.1 PC
PC specifications To use SST, prepare a PC that meets the specifications below. Architecture: IBM PC/AT compatible CPU: MMX Pentium 166 MHz or higher (To connect to iR products, Celeron with 400 MHz or higher is recommended.) Main memory: 32 MB or greater (64 MB or greater is recommended.) Disk space: 100 MB or greater (Disk space requirement varies depending on the number of firmware products to register.) Display resolution: VGA (640 by 480 pixels) or higher Number of colors: 32000 (16 bit) or greater Parallel port: Bi-Centronics (IEEE 1284) ECP mode support is required. Serial port: RS-232C (D-sub 9-pin connector) USB port: USB 1.1 Network interface: 10Base-T/100Base-TX Ethernet (IEEE 802.3) TCP/IP protocol OS: Windows 98/98SE, NT4.0 Workstation, 2000 Professional, XP Windows NT cannot be used with iR1600/2000 Series because these copiers connect to a main unit via USB cable but the OS do not support USB. Note that Windows Me is not applicable regardless of the copier models. PC settings To use SST, the PC BIOS must be set up to select ECP mode for parallel port operation. On some PCs ECP mode is the default. If the modes of operation are set to vary automatically, SST does not function normally. Be sure to select ECP mode. To set up parallel port operation mode, usually the BIOS setup menu executable at PC startup is used. Some PCs incorporate utility programs for the purpose. The setting procedure varies by the PC. Refer to the operation manual of your PC. Points to check on using high-speed mode during the parallel connection to IR Series.
Click on Control Panel -> System -> Device Manager, and make sure that the indication, ECP Printer Port (LPT1) is displayed at parallel port. With regard to property resource of LPT1, check to make sure that value is indicated in each item of I/O range, Request for Interrupt, or DMA. Furthermore, the message, No competition is displayed in the competitive device sections. If the above-mentioned settings are not made, perform the BIOS setting of PC. Generally, most of PCs go into the BIOS setting mode by pressing a function key such as F1 at their boot-up. The setting for parallel port is mostly included in the item of Advanced Setting. Select ECP for operation mode of parallel port. Since DMA is used for high-speed mode of STT, if there is a selection to use DMA in the BIOS setting, select Yes (use), and set up the CH No. of DMA. Each proper value of I/O address, IRQ, and DMA differs depending on the PC environment; thus, we are unable to specify the value. The method to change the BIOS setting also differs depending on PC, so refer to each Instruction Manual for procedure.
purpose. The download PCB comes with an RS-232C cable for connecting to the PC. This is a straight cable. Use of a cross cable instead hinders communication and results in SST error. The RS-232C cable connector is the D-sub 9-pin connector, which is in general use for PCs. If the connector on your PC is a 25-pin connector, use an adapter available in the market.
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3.2 Points to Note on Upgrading SST - Uninstalling old version SST If an old version of SST is installed on your PC, uninstall it before installing the new version. 1) Open the Windows Start Menu, go to "Settings" to "Control Panel." 2) Start "Add/Remove Programs." 3) Select "ServiceSupportTool" from the list, and click on the "Add/Remove..." button. Do not directly copy the file into Service Support Tool Folder of Program Files when upgrading SST. On the whole, application program does not operate by itself, but using OS functions provided by *DLL or *OCX. If a version of *DLL or *OCX assumed in the application program and a version installed in OS do not match, the program may not properly operate. Set up program includes these system files, and if necessary, upgrading *DLL or *OCX is done at the same time with installing application. Firmware items registered by previous versions of SST are stored in the ServTool folder on the same drive SST is installed. Leave the ServTool folder alone, and install the new version of SST on the same derive to carry over the previously registered firmware data.
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F3-200-01 7) If some of the Windows system files on the PC are out of date, the file may need upgrade. In this case, a dialog shown below appears. Click "OK" to upgrade the system files. If Windows system file upgrade is not necessary, the dialog shown in Step 8) appears immediately.
F3-200-02 When Windows system file upgrade completes, the dialog shown below appears. Click "Yes" to restart the PC.
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8)
Wait for a while and the "ServiceSupportTool Setup" dialog appears. Click "OK."
F3-200-04 9) Click the icon button to start installation. If you wish to install SST to a drive or directory other than the indicated, click the "Change Directory."
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10) When installation completes, the completion message shown below appears. Click "OK."
F3-200-06 11) Restart the PC 12) Go to "Start" to "Programs" to "ServiceSupportTool" to confirm that ServiceSupportTool starts up. The above procedure completes installation of SST.
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6)
Hardware Update Wizard starts up. Choose Install from a list or specific location (Advanced), and click Next>.
F5-200-02 7) Choose Dont search, I will choose the driver to install. and click Next>.
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9)
Click Brows and specify C:Program FilesServiceSupportToolinfUSBPAdp, click OK. In case Service Support Tool was installed to other than the default location, specify the location you chose.
F5-200-05 10) Check to make sure that the indication NetHawk USB-10 Cable is shown in the Model section, and click Next>.
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12) NetHawk USB-10 Cable has been added to the Device Manager list.
F5-200-08 The driver installation for the USB-parallel adapter has been completed.
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3.4.2 Installing the driver for the USB-Parallel Adapter (For Windows 98/98SE) 1) 2) 3) 4) Connect the machine and PC with the USB-parallel adapter. Boot up the PC. Turn ON the power switch of the machine. The Plug & Play function for Windows starts to operate. The machine is automatically detected as a new device, and Add New Hardware Wizard starts up. Click Next>.
F5-203-01 5) Choose Search for the best driver for your device (Recommended). and click Next>.
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6)
F5-203-03 7) Specify C:Program FilesServiceSupportToolinfUSBPAdp as a location to search, and click OK. In case Service Support Tool was installed to other than the default location, specify the location you chose.
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9)
Click Next>.
F5-203-07 The driver installation for the USB-Parallel Adapter (for Windows 98/98E) has been completed.
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4) Following the startup screen, the main menu shown below appears automatically.
F4-101-03 To register or remove firmware, click the "To Next" button on the left part of the main menu. The Data Control Item Selection screen appears. For operations thereafter, see the corresponding descriptions in this chapter. To download firmware, click the "To Next" button on the right part of the main menu. The Unit Selection screen appears. For operations thereafter, see 4.2, "Selecting Unit to Connect." Click the "Ver. Info." button to display version information of the component programs of SST. Click "OK" to return to the main menu.
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It is possible to move or combine the drive, which stores ServTool Folder, by clicking on To Next on the left of the main menu while pressing the Ctrl key. Combine: All folders of transfer source and destination are stored. (Same folder is overwritten) Move: Folder of transfer destination is deleted, and folder of source is stored in specified location.
The startup verification dialog appears in the following situations: An attempt was made to activate more than one instance of SST. SST was forcibly terminated by the system previous time. Activating more than one instance of SST generates operation error. If SST is already active, click "No" and use the active instance of SST. When restarting SST after it terminated abnormally, click "Yes" to display the startup screen.
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4.1.2 Terminating SST 1) If you are seeing a screen other than the main menu, return to the main menu. 2) Click "Ending the Service Support Tool" on the main menu. 3) The termination verification dialog appears. Click "End" to terminate.
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F4-301-01 4) Click "Register from NewROM folder" on the Registering Firmware screen.
F4-301-02 5) When registration completes, the registered firmware is added to the list. Check the list to verify.
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4.3.2 Registering from Selected Folder 1) Click the "To Next" button on the left part of the main menu. 2) Click "Registering Firmware."
F4-302-01 3) Click "Register from selected folder" on the Registering Firmware screen.
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4) Select the drive and folder where the file set of the firmware to register is stored. When the information file is found, its file name is displayed and the "Register" button becomes operational.
F4-302-03 5) Confirm the information file name, then click "Register" to start registration. 6) When registration completes, the completion message shown below appears. Click "OK."
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New! * Provided that a file for collective downloading exists, the presence of firmware not registered for collective downloading will be indicated in the list appearing within the Completion message frame.
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4.3.3 Batch Registration from System CD 1) Click the "To Next" button on the left part of the main menu. 2) Click "Registering Firmware."
F4-302-01 3) Click "Register from selected folder" on the Registering Firmware screen.
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4) Select the drive and folder where the file set of the firmware to register is stored. Then click the Search button.
F4-302-05 5) The list is displayed when information file is found, and the Register ALL button becomes available. If a check in the box is canceled, the item will be out of batch registration.
F4-302-06 6) Confirm the information file name, then click "Register All" to start registration.
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7) When registration completes, the completion message shown below appears. Newly registered item has a check in the box indicating, Registered OK. For an item already has been registered, no check is made in the box and indicates Already registered. In the case of error, an error message is indicated.
New! * Provided that a file for collective downloading exists, the presence of firmware not registered for collective downloading will be indicated in the list appearing within the Completion message frame.
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4.3.4 Removing Firmware 1) Click the "To Next" button on the left part of the main menu. 2) Click "Removing Firmware."
F4-303-01 3) Select and click the firmware item to remove on the Removing Firmware screen.
F4-303-02 * From v1.81, it has become possible to delete a firmware by model/unit. 4) Data of the selected firmware item appears. "Remove." Confirm the data, and click
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5) The removal verification dialog appears. Click "Remove" to delete the item.
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New! * An alert message will appear if you select a file for collective downloading for deletion.
6) When removal completes, the completion message shown below appears. Click "OK."
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F4-400-01 3) In the list on the Controlling Backup Data screen, select and click the backup data to remove.
F4-400-02 4) Data of the selected backup data appears. Confirm the data and click "Remove."
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5) The removal verification screen appears. Click "Remove" to delete the data.
F4-400-03 6) When removal completes, the completion message shown below appears. Click "OK."
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5.2 Connection
1) Turn off power to the PC and the copier. 2) Connect the PC to the copier with the parallel cable. 3) Set the mode switch on the copier to download mode. 4) Start the PC and activate SST. 5) Click the "To Next" button on the right part of the SST main menu. 6) Turn on power to the copier. Some of the models require the power switch on the operation panel to be turned on. Refer to the Service Manual of the model. For Windows XP, if PC boots up before the main unit starts up, and use SST, SST may be hung up by Detection Wizard for New Hardware started up during communication between SST and the main unit, though it depends on the combination of the main unit and PC. To prevent this, be sure to turn ON the main unit first, and then turn ON the PC. When Detection Wizard for New Hardware appears after Windows starts up, press Cancel to close the wizard. 7) On the Unit Selection screen, select the model and unit to connect. The "Connect" button becomes operational. Click "Connect" to display the Setup Confirmation screen. 8) Confirm the cable connections and mode switch setting, then click "OK."
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F5-200-01 9) SST starts communication with the copier to acquire necessary data. Status of progress of communication is indicated on the progress bar.
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10) When communication completes, firmware data received from the copier appears. Click "OK" to display the Selecting a Work Item screen.
F5-200-02 If the connected model does not match the selected model, the screen shown below appears. Click "Continue the Work with Selected Model/Unit" to enter to forcible write mode and enable firmware download. In forcible write mode, backup data can neither be uploaded nor downloaded.
F5-200-03 If a single interface connector is connected to more than one unit inside the copier, like CLC1100 Series, restart the copier each time when changing the unit to connect. Attempt to connect skipping restart results in communication error.
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F5-300-01 Even in forcible write mode, firmware can be downloaded. 3) On the list, select a firmware item to download, and click on the item to activate the "Start" button. Click the "Start" button to start downloading.
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4) After download is started, SST at first communicates with the device to obtain necessary information, then erases flash ROM data. This screen indicates time remaining till time-up. Usually, the data is cleared before the indication shows 0.
F5-300-03 5) When flash ROM data is completely erased, SST transfers firmware and writes it to flash ROM. Status of progress of the process is indicated on the progress bar. 6) When download completes, the results are displayed. Click "OK" to display the Work Selection screen.
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F5-400-01 In forcible write mode, the "Backup Data Uploading" button is disabled. 2) In the Available Data Type list, select a backup data item to upload and click it to activate the "Start" button. Click "Start" to start backup data uploading.
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4) When upload completes, the screen shown below appears. Select the drive to save data and enter the file name in the File Name field to activate the "Start Saving" button. Click "Start Saving" to save the data. To discard uploaded data, click "Discard Data."
F5-400-03 5) After data saving completes, click "OK" to return to the Selecting a Work Item screen.
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F5-500-01 In forcible write mode, the "Backup Data Downloading" button is disabled. 2) Click on the down arrow button on the right on the lower field to display the pull-down list of the stored backup data. Select from the list the backup data item to download, and click it. The information of the selected backup data item is displayed and the "Start" button becomes operational. Click "Start" to start backup data downloading.
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4) After downloading completes, click "OK" to return to the Selecting a Work Item screen.
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5.6 Aborting
If the process is aborted while the PC is communicating with the copier, the copier must be restarted to resume operation. If the OS is Windows 95 or 98/98SE, the PC must also be restarted to resume. Do not abort operation unless it is necessary. terminating operation. 1) To abort operation, click "Cancel." 2) The verification dialog appears. Click "Abort Downloading" to abort. If the OS is Windows NT 4.0 or Windows 2000, return to the Unit Selection screen before
F5-600-01 3) The final verification dialog appears. Click "Abort Downloading" to abort.
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9) To change the port, select the desired port, and click "OK."
F6-200-02 10) Select from the list the version to download, to activate the "Start" button. Click "Start" to start downloading.
F6-200-03 11) After download starts, the status of progress of data transfer is indicated on the progress bar.
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12) When download completes, the result is displayed. Click "OK" to display the Download End screen.
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Terminating operation before starting download The screen shown below appears if "Abort" on the ROM Version Selection screen is clicked. If this screen appears, the data in flash ROM is left intact. Click "OK" to return to the Unit Selection screen.
F6-200-06 Terminating operation after starting download 1) To terminate once started download, click "Cancel." The abortion verification dialog appears. Click "Abort Downloading" to stop download.
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2) The screen shown below appears of write has been terminated before completion. If this screen appears, the data of flash ROM is erased. Start download again and complete it normally, or otherwise, the accessory will be unusable. To restart download, press the Start/Stop button for the connection cable. (Confirm that the load LED goes off.) Click "OK" to return to the Unit Selection screen.
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[New!]
Units of iR products that can be worked on with SST are listed below. Note that unit configuration varies by the model. Boot G3FAX G4FAX HDFormat Language MEAPCONT MPSFONTF RUI System RCON DCON To connect SST, the copier must be set to download mode. There are two modes of download for iR products: Normal mode (download in service mode) Safe mode (download by boot ROM) Differences of functions available in the two modes of download are described below. Mode of download Formattable HD area Uploadable backup data Available interface Normal mode Safe mode Image data area and work Entire HD including system area area All SRAMIMG only (MEAPBACK) Bidirectional Bidirectional Centronics (Network) iR Centronics/network iRC Network Network
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The download control program for normal mode is incorporated in the system software. Since the copier must be in service mode to call the program, you cannot start download in normal mode if the copier cannot be started. By contrast, the download control program for safe mode is saved in the boot ROM and you can start download in safe mode when the system software is not able to start or after replacing the HD with the service part. MEAP machine enables to temporarily save MEAP application software in safe mode during the HD Format. For iRC Series and MEAP-support iR machine, networks are available even while they are in safe mode. With iR3250, of which boot ROM does not implement the download control program, download is possible only in normal mode. With the iR products, the following interfaces are usable: Bidirectional Centronics (IEEE1284 ECP mode) Network (TCP/IP) * iRC Series is possible for Network only.
To establish network connection, special setting is necessary on both the copier and the PC. However, network connection enables faster data transfer than does bidirectional Centronics connection, thereby saving download time. With bidirectional Centronics connection, an option of low-speed or high-speed mode is provided on Windows 95, 98, and 98SE. Note that operations in high-speed mode depend on hardware(chip set) of the PC and system configuration of the PC, and are not always normal on some PCs. If there is any problem, select low-speed mode. On Windows NT/2000/XP, only low-speed mode is available. For bidirectional Centronics connection, use an IEEE1284 compliant cable with the indication of it. Select short cable as far as there is no obstacle to work. Use of a non-compliant cable or long cable may result in error due to rfi, etc. during the use of SST. For network connection, use a cross cable consisting of twisted pairs of wires of category 5, and connect PC to the device directly.
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iRC Series and MEAP-support iR machine includes Network Port as standard equipment. Since servicing fixed IP address is set up by turning ON the main power while pressing the numeric keypad 1 and 7 at the same time, there is no need to change the IP address of the main unit at download mode (normal mode) from service mode. In addition, the servicing fixed IP address is automatically set up even if these machines start up in safe mode. The servicing fixed IP address is as follows in all cases: 172.16.1.100 Be sure to set up IP address of a servicing PC as shown below: IP address: 172.16.1.160 Subnet Mask: 255.255.255.0
With iRC Series, it is possible to download the firmware of its main unit (reader and printer units) from service PC via Ethernet (Network). Basically, for adding the PDL functions, only add BootROM, and UFR. You do not need to download firmware for PDL.
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7.2 Connection
1) 2) Determine the mode of download on the iR product, and the interface to use. Connect the PC to the iR product using the interface cable fit for the selected interface. For bidirectional Centronics connection, be sure to turn off power to both the copier and the PC before connecting the cable. Connecting the cable while either the copier or the PC is turned on may result in failure. 3) 4) Start up the PC and start SST. Set the iR product to download mode. Normal mode (download mode in service mode): Service mode > COPIER > FUNCTION > SYSTEM > DOWNLOAD > OK iRC Series and MEAP-support iR machine: Normal mode (Download mode for Service mode) Turn ON the main power while pressing the numeric keypad 1 and 7 at the same time. (FIXIP is displayed on the upper right of the LCD) Service mode > COPIER > FUNCTION > SYSTEM > DOWNLOAD> OK Safe mode (boot ROM download mode) While holding down digits keys 2 and 8, turn on the main power switch. *Safe mode is used for the following cases. When replacing HDD When system does not properly operate (E602-0001, 0002) 5) 6) 7) 8) Click the "To Next" button on the right part of the SST main menu. On the Unit Selection screen, select an iR product unit. Select the interface fit for the connection. Click "Connect" on the Unit Selection screen to display the Checking the Start screen.
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For bidirectional Centronics connection Check cable connection, verify that the copier is in download mode, and confirm that the interface is in proper communication mode, then click "OK." On Windows 95/98/98SE, either slow mode or fast mode is selectable. To change the mode of communication, click "Switch operation mode."
F7-200-01 Click the mode of communication to select, then click "OK." The selected mode is indicated on the right upper part of the screen. On Windows NT/2000/XP, High-Speed mode cannot be selected but only Low-Speed mode is available. If error occurs in High-Speed mode, restart the copier and switch the mode of communication of SST to Low-Speed, then retry.
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For network connection Check cable connection and verify that the copier is in download mode. With network connection, click "Set host name" to specify the address of the device to connect.
F7-200-03 When connecting a device for the first time, enter the IP address of the device in the host name field. On iRC Series and MEAP-support iR machine, IP address is set up automatically. After entering the address, press "Save" to add the IP address to the list. If the IP address of the device is already saved in the list, a click on the down arrow button on the host name field pulls down the list and displays all of the saved IP addresses. Select the target address and click it. To delete an IP address from the list, select the address and click "Delete." If SST on that machine has ever established network connection, the IP address of the device connected last time is used as the default host name. The set IP address of the device is indicated on the right upper part of the screen. Set up the device address and click "OK" to return to the Checking the Start screen. You can see the "OK" button on the screen is operational now.
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F7-200-04 The following procedure is common to bidirectional Centronics connection and network connection. 9) On the Checking the Start screen, click "OK". SST communicates with the copier to acquire necessary data. Status of progress of communication is indicated on the progress bar. 10) When the communication completes, Connecting to the Machine screen appears. In the List of System Software for Target of Connection, the data of system software obtained from the copier is displayed. Click "OK" to display the Selecting a Job screen.
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The screen shown below appears if the selected model does not belong to the same model type as the connected model. Click "To Unit Selection Screen" to return to the screen, and select the model and unit properly there.
F7-200-06
The message shown below appears if the selected model belongs to the same model group as the connected model, but the selected and connected models do not match. Click "To Unit Selection Screen" to return to the screen and select the model and unit properly there.
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2)
On the Selecting a Version screen, select a system software item to download by a click to activate the "Start" button. Data of the selected version appears. Check the data and click "Start."
F7-301-02 For some models, data of the selected firmware is displayed. Check the data and click "Start" to start download.
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Selecting the same version of the active system or below followed by a click on "Start" displays the verification message shown below. To start download, click "Start"
F7-301-04 3) 4) After download starts, the status of progress is indicated on the progress bar. The screen shown below appears while received data is being written to the HD after download completes. Never turn off power while this screen is displayed, because it causes HD write error.
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5)
When the download completes, the result is displayed. Click "OK" to return to the Selecting a Job screen.
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7.3.2 Language/RUI/MEAPCONT Screens for Language, RUI and MEAPCONT are almost the same. In this section, operations with RUI are explained. For operations with others, read "RUI" for other unit names. 1) 2) 3) Select RUI for the unit and make connection. On the Work Selection screen, click "RUI Download." The List of System Software for Target of Connection contains the system software items saved on the HD. The RUI List for the Target Connection holds data of RUIs saved on the HD.
F7-302-01 4) From the list, select a RUI to download, and click it to activate the "Start" button. Click "Start" to start download.
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RUI depends on system software version. appears. To start download, click "Start."
version than the currently active system, the verification message shown below
F7-302-03 5) 6) After download starts, status of progress is indicated on the progress bar. The screen shown below appears while received data is being written to the HD after download completes. Never turn off power while this screen is displayed, because it causes HD write error.
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7)
When download completes, the result is displayed. Click "OK" to return to the Selecting a Job screen.
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7.3.3 Boot 1) 2) Select Boot for the unit and make connection. On the Selecting a Job screen, click "BootROM Download." The BootROM of the Target of Connection field displays the data of firmware items saved in the boot ROM (flash ROM DIMM).
F7-303-01 3) From the list, select a version to download, and click it to activate the "Start" button. Click "Start" to start download.
F7-303-02 4) After download starts, status of progress is indicated on the progress bar.
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5)
The screen shown below appears while received data is being written to the Flash ROM after download completes. Never turn off power while this screen is displayed, because it makes the copier to fail in startup. If the power switch is turned off in the duration and the copier becomes unable to start, the boot ROM must be replaced with the one that stores firmware.
F7-303-03 6) When download completes, the result is displayed. Click "OK" to return to the Selecting a Job screen.
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7.3.4 G3 Fax/ G4 Fax 1) 2) Select G3FAX for the unit and make connection. On the Selecting a Job screen, click "G3FAX Download." The G3FAX List for the Target of Connection displays the data of firmware items saved in the flash ROM DIMM on the G3FAX board.
F7-304-01 3) From the list, select a version to download, and click it to activate the "Start" button. Click "Start" to start download.
F7-304-02 4) After download starts, status of progress is indicated on the progress bar.
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The screen shown below appears while received data is being written to the Flash ROM after download completes. Never turn off power while this screen is displayed, because it disables the G3FAX board. If the power switch is turned off in the duration and the G3FAX board is disabled, the flash ROM DIMM must be replaced with the one that stores firmware.
F7-304-03 6) When download completes, the result is displayed. Click "OK" to return to the Selecting a Job screen.
F7-304-04 The G3FAX board cannot download firmware twice in a row. After making a download, to make another download, turn off the power switch on the copier once and turn it on again, then enter download mode for the second download.
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7.3.5 DCON/RCON (iRC Series Only) Downloading DCON/RCON is possible in normal mode only. Procedures for downloading DCON and RCON are similar, so the example of DCON is taken here. 1) 2) Select DCON for the unit and make connection. On the Selecting a Job screen, click " DCON Download."
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3)
From the list, select a version to download, and click it to activate the "Start" button. Click "Start" to start download.
F7-305-02 4) 5) After download starts, status of progress is indicated on the progress bar. The screen shown below appears while received data is being written to the Flash ROM after download completes. If turning OFF the power at this time, an error code may be displayed by writing failure to DCON/RCON. Therefore be sure not to turn OFF the power. If an error code appears, go back in download mode again, and download the supporting firmware.
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When download completes, the result is displayed. Click "OK" to return to the Selecting a Job screen.
F7-305-04 It is unable to download DCON and RCON in a raw. If performing the second download after the first download is completed, turn OFF/ON the main power to go into download mode, and perform the second one.
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F7-400-01 3) From the List of System Software for Target Connection, select the backup data to upload, and click it to activate the "Start Storing" button. In safe mode, only SRAMIMG can be uploaded. Click "Start Storing" to start uploading the backup data.
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The screen shown below appears when upload completes. To change the drive to save data, use the selector to choose. Enter a file name in the "File name" field to activate the "Save" button. To save the uploaded data, click Save. To discard the uploaded data, click "Discard."
F7-400-03 6) After data save completes, click "OK" to return to the Selecting a Job screen.
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F7-500-01 3) Names of saved backup data files appear. Select a data file to download, and click it. Information of the selected data appears. Check the information, then click "Start Writing."
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After download completes, click "OK" to return to the Selecting a Job screen.
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F7-602-01 3) A verification message appears. To recover the backup system, click "Start."
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After the backup system is recovered, click "OK" to return to the Selecting a Job screen.
F7-602-03 The recovered backup system becomes active after the copier is restarted next time. After the backup system is recovered, the system that was active before the recovery stands by as the backup system.
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7.7 Formatting HD
7.7.1 Outline The hard disk of an iR product is partitioned to more than one area. Using SST, either the entire HD or a selected area can be formatted (initialized). Different partitions can be formatted in different modes of download. In normal mode, the data area and work area can be formatted. In safe mode, the system area can be formatted. The download control program for normal mode is incorporated in the system software, which is saved in the system area. Formatting an area erases all the files in that area. Therefore, formatting the system area or the entire HD including the system area is possible only in safe mode, but not in normal mode. Note that the HDs supplied as service parts are not initialized, so after installing one on a copier, you must format the entire disk before downloading the system or RUI. 7.7.2 Procedure 1) 2) 3) Enter the copier to the mode of download fit for the area to format. Select HDFormat for the Unit and make connection. When connection is made, a list of partitions that can be worked in the selected mode of download appears. Click "OK" to go to the Selecting a Job screen.
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4)
Click "Format."
F7-702-02 5) From the partition name list, select a partition to format, and click it. The names of partitions displayed in the list vary by the mode of download. The system area ("/BOODEV") appears only in safe mode. After an area is selected, the "Start" button for that area becomes operational. To start formatting, click the "Start" button.
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Formatting an area erases all the data and files on that area. For prompting caution against inadvertent loss of disk contents, the final confirmation message shown below appears. To start formatting, click "Start."
F7-702-04 7) A message appears to notify of completion of formatting. Click "OK" to return to the Work Selection screen.
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7.8 Termination
1) On the Selecting a Job screen, click "To Unit Selection Screen." .
F7-800-01 2) The Checking the End screen appears. Click "OK" to return to the Unit Selection Screen.
F7-800-02 After performing format for all partitions or BOOTDEV, be sure to continuously download System, Language, and RUI. If you do not download System, E602-0002 appears when turning ON the main power. With iRC Series, actual format processing for FSTDEV and PDLDEV is performed when you turn ON the main power next time. The time required is as follows, though it varies depending on the HDD state. All Partitions: Approx. 7min PDLDEV: Approx. 5min FSTDEV: Approx. 2min
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The progress bar displayed when the power is ON proceeds slowly during format processing. If turning OFF the power at this time, you cannot access to HDD, and E602 may appear. Therefore, be sure not to turn OFF the main unit while the progress bar is displayed.
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8.3 Installing USB Printer Class Driver (for Windows 98/98SE Only)
Procedure described in this section is required only when a copier of this series is connected to a Windows 98/98SE PC for the first time. procedure, you must complete it. impossible to install the USB printer class driver in the future. 1) 2) 3) 4) Connect the PC to the copier with a USB cable. Start the PC. Turn on the power switch on the copier. The Plug&Play function of Windows automatically detects the copier as a new device, and the Add New Hardware Wizard starts. Click "Next." Once you started the Aborting this procedure in the middle makes it
F8-300-01 5) Select "Search for the best driver for your device. (Recommended)." Click "Next."
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F8-300-03 7) Specify "C:Program FilesServiceSupportToolinfusbprint" and click "OK." If you have installed SST to a place other than the default directory, specify the path to the directory to search accordingly.
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Click "Next."
F8-300-05 9) The message shown below may appear on some PCs. If it appears, click "OK" and proceed to Step 10). On other PCs, the message will not appear. In this case, proceed to Step 13).
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11) Specify "C:Program FilesServiceSupportToolinfusbprint" and click "OK." If you have installed SST to a place other than the default directory, specify the path to the directory to search accordingly.
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F8-300-11 15) When installation of the driver completes, a dialog appears and asks whether to restart the PC immediately. Click "Yes" to restart the PC.
F8-300-12 16) Turn of power switch on the copier. The above procedure completes installation of the USB printer class driver.
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8.4 Connection
1) 2) 3) 4) 5) Connect the copier to the PC with the USB cable. Start the PC. Start SST. Turn on the power switch on the copier. The Plug&Play function of Windows automatically detects the copier as a new device, and the Add New Hardware Wizard starts. Provided that the USB printer class driver is already installed, the device name of the copier is indicated as "CanonCFYSA." Click Cancel to close the Add New Hardware Wizard.
F8-300-01 6) Enter the copier to download mode. For the procedure to enter the download mode, refer to the Service Manual for the copier. 7) Click the "To Next" button on the right part on the SST main menu.
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On the Unit Selection screen, select the unit to work on, and click the "Connect" button.
F8-300-03 10) SST communicates with the copier to acquire necessary data. Status of progress of communication is indicated on the progress bar.
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11) When communication completes, the Connecting to the Machine screen appears. The List of System Software for the Target of Connection displays the data of system software obtained from the copier. Click "OK" to display the Selecting a Job screen.
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F8-401-01 2) From the list, select a version to download, and click it to activate the "Start" button. Click "Start" to start download.
F8-401-02 3) After download starts, status of progress is indicated on the progress bar.
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4)
The screen shown below appears while received data is being written to flash ROM after download completes. Never turn off power while this screen is displayed, because it makes the copier unable to start up. If the power switch is turned off in the duration and the copier becomes unable to start, the flash ROM DIMM must be replaced with the one that stores firmware.
F8-401-03 5) When write completes, the results is shown. Click "OK" to return to the Unit Selection screen.
F8-401-04 After downloading firmware and writing it to flash ROM, the copier automatically restarts. The PC recognizes restart of the copier as disconnection of the copier from the USB followed by re-connection, and activates the Add New Hardware Wizard. Click "Cancel" to close the wizard. After restarting, the copier is in normal mode. To make more downloads, enter download mode again.
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F9-000-01 Basically, operation after connection is established is same as that of Bi-Centro connection. For the CLC/CP/GP machine, however, available operation is limited to firmware downloading.
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- New! -
Starting with version 2.01 of the SST, you can collectively download various pieces of firmware to an iR/iRC Series machine. To take advantage of this function, you need to register combinations of firmware in advance. This function is usually referred to as collective download or batch download. In collective downloading, the SST will automatically check the version information prepared to indicate registered firmware combinations and install the multiple pieces of firmware in sequence, thus freeing you from the need to make individual selections. The collective downloading function requires the presence of firmware (as do the previous versions of the SST) and information files (version 2.01 of the SST) including a file on firmware combinations. Once an information file for collective downloading has been stored, the notation [ALL] will be added to the Unit Selection screen. To initiate collective downloading, simply select [ALL] and start the function. The interface may be network, Bi-Centronics, or USB. You may use collective downloading only when you are downloading firmware; in other words, you will not be able to use it for uploading or downloading backup data.
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When the Batch Download Control screen has appeared, make the appropriate settings for the interface and the firmware versions.
F10-200-02 A) Provides a brief explanation of the collective download file set. B) Displays a list of collective download jobs. C) Provides information on firmware: if firmware has been stored, shows the path to the firmware. if no firmware has been stored, indicates the fact by the message Not registered. If you initiate collective downloading, your attempt will be ignored and the next processing will be started (i.e., it will not trigger an error). D) Displays available interfaces. a list of interfaces available for connection to the device is indicated. Select the correct type of interface. E) Provides the choice of enabling/disabling confirmation. offers a means of offering a message of confirmation as when software of the same version already exists in the device or if downloading is going to result in the downgrading of the device. Upgrading the device must always be initiated by downloading. Same Ver: Skip/Ver Down: Confirm (default)
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If software of the same version already exists in the device, downloading will not take place. If downloading is going to result in the downgrading of the device, a message of confirmation will be indicated. Confirm If software of the same version already exists in the device or the downloading is going to result in the downgrading of the device, a message of confirmation will be indicated. Overwrite The downloading will take place regardless of the versions of the existing software, replacing them with the versions that are being downloaded. 4) 5) Click [Start Batch Download]. The screen changes. In about 5 seconds, collective downloading starts.
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Collective Downloading Under Way While collective downloading is under way, the result of downloading is indicated each time a piece of firmware has been downloaded, with the list indicating the following: type of firmware, version before and after downloading, and the appropriate notation (OK if successful; Skip, if skipped). In about 5 seconds after the result is indicated, downloading of the next piece of firmware will automatically start.
F10-200-04 To stop the ongoing downloading, click [Finish] while the above screen is displayed. If you want to temporarily stop the ongoing downloading, click [Pause] while the screen is displayed; to resume the suspended downloading, click [Resume].
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Making Checks If you are downgrading the device or downloading firmware of the same version, you will be shown the following message:
F10-200-06 If you want to initiate downloading, click [Start]. Otherwise, click [Select Again] so that the step in question will be skipped for the next process. (You will not be able to change the version in question at this point in time.) 8) Message Screen If there is a need for making a check or restarting the device, you will be shown the following message. Check the message, and click [Resume] once you are ready.
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To stop the ongoing downloading, click [Finish]. When a message appears asking you to confirm your action, click [OK] to stop the downloading or [Cancel] to resume it.
F10-200-08 9) Error/Alarm In the event that an error or alarm condition occurs while downloading is under way, the ongoing downloading will be stopped, showing its results up to that point in time. You may click [OK] to enable [To Unit Selection Screen].
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10) Last Screen The results of downloading will be indicated when all downloading processes are over.
F10-200-10 The list of results will indicate the following particulars: type of firmware, version before and after the downloading, and appropriate notation of the result; specifically, OK: Skip: Abort: Error: Alarm: downloading ended successfully. downloading skipped. downloading aborted by command during execution. error condition detected during downloading. alarm condition detected during downloading.
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