A SEMESTER PROJECT REPORT ON CUSTOMER RELATION MANAGEMANT IN PRIVATE SECTOR VS PUBLIC SECTOR Submitted in partial fulfillment for the

e award of degree of Master of Business Administration Under the guidance of Dr.M.S.Khan Assistant Professor, Faculty of Business Administration Submitted by Dilshad Ahmad M.B.A. First year (Group A) Roll no. 1000122028

INTEGRAL UNIVERSITY, Kursi Road, Lucknow.

Faculty oF Business Management Integral University

Dasauli, Kursi road Lucknow:226026

CERTIFICATE
This is to certify That Mr. Dilshad Ahmad, a student of MBA 1st Year and has completed the project report on CUSTOMER RELATION MANAGEMANT IN PRIVATE SECTOR VS PUBLIC SECTOR under my guidance and supervision. He bears good character and morale. I wish him all the best for his future Endeavour.

Dr.M.S.Khan Assistant Professor, Faculty of Business Administration Dilshad Ahmad (MBA 1st year) Roll no.1000122028

ACKNOWLEDGEMENT Accomplishment of tasks and objective is achieved by guidance and blessings of elders, teachers, nears and dears and of course by the grace of Almighty. It is a great opportunitity for me to register my acknowledgements to all of them. It has been a profound privilege for me to have an opportunity to work under Dr.M.S.Khan Faculty of Bussiness Administration. I wish to Acknowledge my deep sense of gratitude to all, faculty of MBA Department for accomplishment of this project report as well as for every sphere pertaining to successful occupation of this course. Finally, I pay my regards to all,who directly or indirectly helped in collection, compilation, editing and other related works for accomplishment of this project study.