LIMITATIONS

The research sample is small, and consequently unrepresentative of all hotels in the region of Karachi. Since it is a broad topic, therefore, in depth analysis of each & every aspects of this topic is not possible. A questionnaire with a standardized form was given, covering the opinion of general managers, personnel/human resource managers, and the heads of housekeeping and front office departments. Questionnaires were focused on the three central issues of service quality, productivity and HRM practices, and the criteria of training used in the departments according to the need required. There was a lack of support of Management to disclose the information in the name of confidentiality. Respondent were hesitant about reviling the opinion which may not be very accurate about training structure in the departments . Time constraint was also the significance in which response obtain from immediate supervisor is based on perceptions not realities; actual on the job impact in terms of performance not measured. The three hotels are discussed in the research which are Sheraton, Mariott , Avari towers .