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  • DOA In-Warranty Form v2.1 - EN

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    Tu Kaun Mein Khamkha
    36 views1 page
    This document provides a form and checklist for processing device returns that are defective out of the box (DOA) or covered under warranty. It includes fields to document the location, customer information, device details, reason for return, and steps verified by the employee processing the return. The employee must initial each step, which includes verifying proof of purchase, checking for customer abuse, confirming it is a device defect not a network issue, including all original components, and attempting to replicate reported problems. Their signature and date are required at the bottom.

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    DOA in-Warranty Form v2.1_EN

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    This document provides a form and checklist for processing device returns that are defective out of the box (DOA) or covered under warranty. It includes fields to document the location, customer information, device details, reason for return, and steps verified by the employee processing the return. The employee must initial each step, which includes verifying proof of purchase, checking for customer abuse, confirming it is a device defect not a network issue, including all original components, and attempting to replicate reported problems. Their signature and date are required at the bottom.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    36 views1 page

    DOA In-Warranty Form v2.1 - EN

    Uploaded by

    Tu Kaun Mein Khamkha
    This document provides a form and checklist for processing device returns that are defective out of the box (DOA) or covered under warranty. It includes fields to document the location, customer information, device details, reason for return, and steps verified by the employee processing the return. The employee must initial each step, which includes verifying proof of purchase, checking for customer abuse, confirming it is a device defect not a network issue, including all original components, and attempting to replicate reported problems. Their signature and date are required at the bottom.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    DOA / In Warranty Form and Checklist

    Location ID: _________________


    Proof of Purchase/Activation Date: ______________________ Date Returned: __________________________
    Return Processed By (Employee PRINT Name): _______________________________________________________
    Model of Phone: _____________________________
    RAD #/ RAC #: _______________________________
    Type of Return:

    In Warranty

    Activated DOA

    Not Activated (True DOA)

    DEFECTIVE MEID: _______________________ EXCHANGED MEID: ____________________________


    Reason for Return/Exchange Details CLEARLY EXPLAIN THE CUSTOMERS COMPLAINT:
    _____________________________________________________________________________________________
    _____________________________________________________________________________________________
    _____________________________________________________________________________________________
    _____________________________________________________________________________________________
    _____________________________________________________________________________________________
    _____________________________________________________________________________________________
    _____________________________________________________________________________________________
    _____________________________________________________________________________________________
    NOTE: YOU MUST UNLOCK THE HANDSET AND/OR HAVE THE CUSTOMER REMOVE THE SCREEN LOCK PASSWORD.
    THIS MUST BE REMOVED FOR TESTING AND TRIAGING PURPOSES. ALSO NOTE - ALL DATA MUST BE CLEARED
    FROM HANDSET PRIOR TO SHIPPING BACK TO ARCHWAY.
    Triage Declaration:
    1.
    2.
    3.
    4.
    5.

    (please put initials in blanks indicating that you have verified each step)

    I, ___________, have verified the customers POOF OF PURCHASE and it is included in the DOA
    Return/Warranty Exchange shipment.
    I, ___________, have checked the handset for customer abuse - ex. gouges, dents, cracked screen,
    substance build up, water damage, etc.
    I, ___________, have verified that the reason for return is not a network issue, yet an actual defect in the
    handset itself.
    I, ___________, have included all the original components that came with the handset with the return
    ex. Battery, charger, back cover, etc. The In Warranty handset can be returned without the box.
    I, ___________, have attempted to replicate the problem for any In Warranty handset that is being
    returned.

    Signature: __________________________________________

    Attention: Dealer and Corporate Channels


    Region: ONT /QC
    Version 2.1, March 2012

    Date: ___________________________________

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