MICHAEL A.

SHONUKAN 6221, Fernwood Terrace, #102 Riverdale, Maryland,20737 Home Phone : (301) 429-9552 Office Phone :(301) 213-2016 E-mail : mike44usa@yahoo.com OBJECTIVE To obtain a Driver position. My strong work ethics, sense of commitment and ability to be a true team player,makes me an invaluable employee. My proven track record has been enhanced by these qualities. Education/Certifications: Current CDL CLASS B with Passenger, Hazmat, DOT,Clean Record ,Air Brakes and Tanker Endorsements with 3-year experience. July/August, 2002, Completed Semester One and Two, Cisco Networking Academy at Prince Georges County Community College,Largo Campus. Maryland. February,2002 Microsoft Windows 2000 professional completed 30.00 hr. coursework at Prince Georges County Community College, Largo, Maryland. July, 1999 A+ completed coursework at ICTS/Northern Virginia Community College, Alexandria, Virginia. 1997 - 1998 PROFESSIONAL TRAINING SERVICES, New Jersey. 1996 - 1997 BURLINGTON COUNTY INSTITUTE OF TECHNOLOGY, New Jersey. Technical skills: Operating Systems: Windows 95, windows98, Windows 3.1 and Windows 2000 (setup and administration) Hardware: floppy drives, CD ROMs, Hard Drives, Modems, Memory, Printers. Set up and diagnose performance of workstation. Able to assemble, configure, and maintain various types of PC workstations. Provide advanced hardware troubleshooting down to the board level. Perform basic software trouble shooting and diagnostics. Software installations and configurations Management Skills 2 years experience supervising and training 12 employees. Responsible for ensuring quality assurance and quality control. Responsible for managing and tracking inventory. Responsible for loss prevention program. Customer Service Skills 9 years customer service experience. Responsible for responding to customer issues in person and via telephone, and providing effective solutions. Comfortable working in a team enviroment or independently. Cash Handling Work History: 2002-present: Driver/Field Technician,Total Enviromental Concepts,Montgomery Village,Maryland 1998 -2002 : Computer Technician, Onsite Engineering Company, Hanover , Maryland 1993 - 1995: Assistant Manager, Peoples Drug Store, Tysons Corner Mall, Tysons Corner, Virginia REFERENCES Upon Request