Helpline counsellor GOAL SETTING SHEET From: _________To___________ Name ________________________ Management Reporting_______________________ Technical Head Reporting___________________ Coordination

with____________________

Department_______________________ Location____________________ (Please use additional sheets wherever needed) Part I Terms of reference a) General Ongoing Tasks / duties / Job Role SNO 1. 2. 3.

DOJ_____________

Task / Job Role Responsible for the ASH centre at the operational level To manage for Help Line operations and budget at the state level SCA mobilisation

TIMELINES

b) Specific Ongoing Tasks / duties SNO 1. Task ASH admin and documentation o Upkeep and maintenance o Visitor records Page 1 Support Required Timelines Weight age

GS- HL

o Staff leave record o Expenditure documentation through LM o ASH timings and discipline 2. ASH services delivery o Coordination o Visitor handling o Visitor counselling Helpline operation & management o Call handling o Rescue & rehabilitation o Information database o Discounted services o ASH/ Helpdesk Volunteers & database o Senior Citizens Association / Groups Database / ID cards Organise meetings Formation / Federating Event Planning / management Talks / film shows Special events ( Helathcare Alzheimers disease, Cancer) o Special HI services for OAH/ SCAs o Heritage tours o Senior Citizen helpdesks Patient money collection

3.

4. 5.

6. Date :

SIGNED BY EMPLOYEE______________________ GS- HL Page 2

COUNTER SIGNED BY LM___________________ Part II. Objectives / Targets ( to be done at year-end during appraisal) SNO 1. 2. 3. 4. 5. 6. 7. Objectives / Targets ASH operations as per budget HL operations as per budget Organise SCA meetings Elderly related campaigns Organise Talks / film shows / special events Organise heritage tours with SCAs and OAH Updating HL director including information services Weight age Achievement Excess / Shortfall Reasons / Comments

Date : SIGNED BY EMPLOYEE______________________ COUNTER SIGNED BY LM___________________

GS- HL

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