LTB process for Trade orders

LTB Process

A lifetime buy part is defined as a part that cannot be manufactured by any Agilent division and cannot be purchased from any external supplier. The available inventory needs to be protected in order to ensure Agilent is able to support customers through the End of Support (EOS) date.

Ordering LTB part

Before booking LTB part for customer ,CSR sending a request mail for LTB approval to RM team. There is some point RM team need to check before providing approval, they are as below :-

a). Model#
b). Serial# c). Customer name d). Requested qty

RM team getting request for book any LTB part for Trade customer

RM team needs to check that given model# is supported by requesting LTB part or not

Click on master item view

ClickF11 on keyboard and paste part# at Item and press ctrl+F11 (for query)

Click on 3rd box from left side list

Click on Org Attributes button at bottom of the window

Click on Attachment button

Verify if given model# is listed on Oracle note, if yes then approved it to book SO

In case Model# is not mentioned in Oracle note for requesting LTB part to support then RM need to send a mail to planner for an exceptional approval.

Then planner will advice you either we can approve or disapprove the LTB part request.

Then accordingly reply to CSR for that request

K02 RM approved LTB part request

RM has to check the LTB approval for requested

part by verifying of given model# and serial #.

a) In cases approval is available in Oracle note (attachment) then RM needs to Release the Req qty for that LTB part from LTB sub-inventory

b) In cases approval is not available at Oracle note (attachment) RM is responsible to get confirm from CSR who booked the order for LTB part.

How to release part from LTB sub inventory

Go to order>open line for LTB part is placed >right click at orgs>choose sub inventory >type LTB > your part will released

Copy SO# from tracking sheet

Paste SO# at order organizer window

And then click Find button

Click open

Click on attachment

Checked approval and model#

Now RM is ready to release the LTB part from sub-inventory

Click on line items times

Click on shipping tab

Click right column

at

ware

house

Then hit OK button choose Sub inventory form drop-down list

Type LTB at Subinventory column and Ctrl + S (Save)

THANK YOU