Fig: 1 General QMS

Continuous improvement of Quality Management System

Clients Needs
Management Responsability

Client satisfaction

Human Resource Management

Measurement, Analyses and Improvement

Product Production

Product

Entrance elements

Output elements

Legend:

Value added activities InformationFlow

Fig :2 Coverage interface of QMS

Setting the policy and the development objectives on different levels of the organization Providing confidence that quality requirem ents are met Establishment and allocation of operational processes, performance indicators and resources necessary to achieve quality objectives

Strategic Planning

Quality Planning

Quality Control

Meet requirements for quality Quality assurance

Improvement Quality

Quality improvement

Fig : 3 Supply process

Department of supply, contracts, storage Establish the necessary materials indicating the necessary requirements

Requests offers from suppliers

Analyse the offers

yes

Contract approval

no
Clarification supplier Reception,storage,production

NO
Completion of the offer

Fig: 4 Sales of goods

Client( offer demend)

Price/offer

Analysis/ signing contract

Bill/payment

Storage, packing, delivery, quality certificate, brochures, technical training.

Fig: 5 Flowchart of procedural activities with clients

Customer price request

Register, manager disposal, review,clarification, price offer preparation, contract.

Sending price offer/contract

Signing the contract Review and final conclusions

Department Tasks: Supply, production, TQC, accounting, delivery, quality certificate Signing the contract

Fig: 6 QMS processes

Management process.

Defining,communication,analyses, policy suitability in the field of quality

Customer orientation

Planning

Human resources

Document control

Registration quality control

Analysis performed by the management

Client

Processes of product development

II

Internal Comuni cation

Planning of product realization

Client document

Control of DMM

Client relationship Supply

Manufacturing/ Service

Measurement, analysis and improvement processes

Data analysis

Remedy action

Preventive action

Monitoring and measurement-client satisfaction

Monitoring and measurement of the process

Monitoring and measurement of the product

Internal audit-quality and enviroment

Nonconform product control and environment.