Customer Satisfaction Report Card Customer: Customer Contact: Product / Service: Date: Graded By: Title / Dept:

PLEASE CHECK THE BOX THAT BEST DESCRIBES XXXXXXXXXXXXX PERFORMANCE IN EACH CATEGORY Very Satisfied CATEGORY PRODUCT / SERVICE QUALITY SERVICE AND COMMUNICATION PROBLEM RESOLUTION AND FOLLOW-UP ON-TIME DELIVERY 10 9 8 Satisfied 7 6 Nuetral 5 Dissatisfied 4 3 Very Dissatisfied 2 1

BENCHMARK / COMPETITIVE COMPARISON PLEASE GRADE (A - D) XXXXXXXXXXX' COMPETITION; RATING THEIR PERFORMANCE IN EACH CATEGORY USING THE GRADING LEGEND AS A GUIDELINE PRODUCT / SERVICE QUALITY SERVICE AND COMMUNICATION PROBLEM RESOLUTION AND FOLLOW-UP ON-TIME DELIVERIES GRADING LEGEND PRODUCT / SERVICE QUALITY AND ON-TIME DELIVERIES NO PROBLEMS, 100% CONFORMANCE MINIMUM PROBLEMS, NO COMPLAINTS ADEQUATE, BUT NEEDS CORRECTIVE ACTION UNACCEPTABLE, MAJOR PROBLEMS SERVICE AND COMMUNICATION REGULAR CONTACT ALWAYS AVAILABLE, VISITS ARE PLANNED AND PRODUCTIVE REGULAR VISITS, PROVIDES MEANINGFUL INFORMATION ADEQUATE UNACCEPTABLE, COMMUNICATION LACKING, NO DOCUMENTATION PROBLEM RESOLUTION AND FOLLOW-UP NO PROBLEMS, COMMITMENT AND FOLLOW-UPS ARE PRACTICED EXTREMELY RESPONSIVE, PROBLEMS ARE CORRECTED GENERALLY RESPONSIVE, REQUIRES SOME ASSISTANCE AND FOLLOW-UP NOT RESPONSIVE, PROBLEMS REOCCURRING

GRADE A B C D A B C D A B C D

****COMMENTS ARE APPRECIATED FOR BOTH POSITIVE OR NEGATIVE PERFORMANCE****

Created By:

Rev. A

Alliance Industries Inc. Waupaca Foundry Supplier Report Card

100 90 80 70 60 50 40 30 20 10 0 03-Jan-08 03-Jan-08 05-Jan-08
SERVICE AND COMMUNICATION

10-Jan-08
PROBLEM RESOLUTION AND FOLLOW-UP

PRODUCT / SERVICE QUALITY

Waupaca Foundry Supplier Report Card

0 3 J a n 0 8 PRODUCT / SERVICE QUALITY SERVICE AND COMMUNICATION PROBLEM RESOLUTION AND FOLLOW-UP ON-TIME DELIVERY 0 3 J a n 0 8 0 5 J a n 0 8 1 0 J a n 0 8

75 75 75

90 70 70

90 90 90

65 90 90

100 100 100 100 81 83 93 86

Wording 10 - Point
S a t i s f i e d

Equivalent Grade

100 95 90 85 80 75 70 65 60

V e r y

S a t i s f i e d

N u e t r a l

55 50 45

D i s s a t i s f i e d D i s s a t i s f i e d

40 35 30 25 20 15 10 5

V e r y