Polite Expression Good morning/afternoon/evening, Butler Service Widya speaking how may I assist you.

May I put you in a brief hold ? Thank you for holding... Mr ... you would like to make a lunch or dinner reservation in our restaurant ? In which restaurant you would like reserve for ? We have sangkar, serving Indonesian and International Cuisine, and the other one is Il Ristorante which is Italian restaurant. What time would you like to have it ? For how many persons ? You would prefer the smoking or non smoking area ? Is there any other special request that I may note for your table ? Allow me to repeat your reservation for this afternoon/this evening ..... Thank you/Your welcome,have a nice day/evening.

If confirmation needed : Mr/Mrs... I am calling to reconfirm your reservation in Sangkar/Italian restaurant for this evening, we have book a table for two --------------------Certainly, we will send one buggy to your villa. Thank you. --------------------Certainly, we will arange your butler to come to your villa. --------------------Exusme me, Mr ...., I am calling to check with you, when is the best time for us to make up/ clean your villa ? --------------------You would like us to clean your villa? Certainly, is there anything that you need for the villa? Extra tissue, minibar etc ? --------------------Could please describe your trouble in your villa? Allow me to check with our engineering stafff and I will get back to you as soon as possible. We will send our technician to check to your villa. You woul like to have room service ? May I take your order ? How would you like to have your burger? Is it rare, medium or well done? Which dressing would you choose? We have .... Would you like to have some drinks? Anything else you would likie to have? Allow me / may I / let me repeat your order, its.... Your order will be ready in .... or .... minutes and we will deliver it to your villa. Thank you and have a nice day/evening.