Steps to be taken when you are unable to get the license in Tally.

ERP 9
What is this document about?
This document will guide you through step by step troubleshooting process when Tally.ERP 9 starts up in Educational Mode instead of the expected full use mode this happens because of a failure to get the license.

What do I need to do? For Tally.ERP 9 Silver (Single User)

Check the following points on your computer where Tally.ERP 9 Silver is installed: 1. System Date and Time of the machine 2. License file

For Tally.ERP 9 Gold (Multi User)

License Server machine Check the following on your license server machine: 1. System Date and Time of the License Server machine 2. License file availability 3. Re-start License Server Client machines Check the following on the client machines: 1. 2. 3. 4. 5. 6. Configure License (Tally.ini settings) Check for valid IP Configuration Ping the Server Check whether Tally License Server is running Firewall Proxy settings

Detailed procedure for each task of the checklist

License Server machine 1. System Date and Time of the Server: Check the System Date and Time of the License Server machine. Tally.ERP 9 will not be in license mode in case the system date and time has been changed. Double click on the clock at the taskbar notification area to open and check the Date & Time and Time Zone, and set the current Date & Time, if required.

2. License file availability: Check whether the license file Tally.lic is available in the Tally.ERP 9 application folder (E.g. C:\Tally.ERP9\tally.lic) or at the folder where you have installed the License Server on the license server machine.

In case you are unable to locate tally.lic file, it indicates that: The file has been deleted / corrupted The file has been renamed In such cases, Surrender the license by logging into the Control Centre, and Reactivate the License.

3. Re-Start License Server: a. Is the license server installed on the license server machine? To check this: Double click the TallyAdmin.exe' file available in the Tally.ERP 9 folder of the server. The Uninstall and Restart buttons should be highlighted under the Service Operations under the tab Licensing.

If the Install button is highlighted, it means that this service has not been installed on the license server machine, so please Install the same and Start Tally.ERP 9. OR Open services.msc and check whether Tally License Server 2.0 has started. (Go to Start > Run > (type) services.msc)

b. In case the License file is available on the license server machine and you are still unable to get the license, Re-start the license server. To re-start the License Server, open TallyAdmin tool, i.e., double click on TallyAdmin.exe file available in the Tally.ERP9 application folder or at the folder where you have installed the License Server on the license server machine. Click on Restart. A message Tally License Server restarted successfully will be displayed.

Note: You may also re-start the License Server from the Services (Start > Run > type services.msg)

Client machine Ensure that the License Server application is installed on the License Server machine, before you proceed to perform the checklist for the Client machine. 1. Configuring License (Tally.ini settings): Open Tally.ERP 9, F12 Configure > Licensing > Configure Existing License > Enter the IP Address of the Server or the Server Name and the License Port number in the fields provided, as shown.

How do I know my server name? Where can I see the same? Your sever name will be displayed under the tab Computer Name under System Properties of your server machine. To view the same, right click on My Computers > Properties > Computer Name > Full Computer Name.

Note: You can also open Tally.ini to mention the Tally License Server and Port number (E.g., Tally License Server = MyServer: 9999). Close Tally application on the client machine to change the settings in the Tally.ini file. 2. Check for valid IP Configuration: Check the IP Address: i.e., Start > Run > Command > Type 'ipconfig', it will display (i) IP Address (ii) Subnet Mask Please note that the Subnet Mask Address range should be same for both the Server and the Client machines. For example: (i) Client: IP Subnet Mask Server: IP Subnet Mask 192.168.1.1 255.255.248.0 192.168.2.1 255.255.240.0

In the above case, even though the IP Address and Subnet mask are different, the License will be served. The reason is the Subnet Address range is the same for both Server and Client i.e., 192.168.0.0 (ii) Client: IP 192.168.1.1 Subnet Mask 255.255.255.0 Server: IP Subnet Mask 192.168.2.1 255.255.255.0

In this case, the Subnet address range is different, i.e., 192.168.1.0 for Client and 192.168.2.0 for Server. Hence the License will not be shared across Client and Server. 3. Ping the Server: Ping the Server and check the network connectivity, i.e., Start > Run > Command > Ping (IP Address), Example: Ping 192.168.7.81, you will get a message, 'Ping 192.168.7.81 with 32 bytes of data', along with other message lines (Please see to it that the lost % is 0 (zero), as shown.

4.

Check whether Tally License Server is running: Check whether the license service is running on the server (tallylicserver.exe in case of Win 2000, and above), i.e., Open TallyAdmin tool (TallyAdmin.exe) available on the Tally.ERP 9 application folder on the client machine and click on Ping. A window will pop up with a message License server is Running along with other details.

OR You may also check through the Internet Explorer, i.e., Open the Internet Explorer and run 'http://Servername/IP Address:Port'. Example: 192.168.7.81:9999. It will display a message License Server is Running (with Product, Serial number and License status details).

If it displays a message The Page cannot be displayed, please check for the Firewall and Proxy settings. 5. Firewall: Check whether Tally.ERP 9 application files have been added under exceptions of the Windows Firewall (Control Panel > Windows Firewall > Exceptions > Add Program). Also add the Port number in which Tally License Server is running. Go to Start > Control Panel > Windows Firewall > Exceptions > Add Port.

6.

Proxy Settings: If you are using a Proxy Server on your Client machine, add the servername to the exceptions of proxy settings, i.e., go to Internet explorer > Tools > Internet Options > Connections > LAN Settings > Check (tick) the option Use a proxy server for your LAN > Advanced > Enter the IP Address and Port number of your Service server E.g. Address = 192.168.1.3:9999 > click OK for proxy settings > Click the checkbox Bypass proxy server for local addresses > OK.