Title: Evaluation Of Housing Loan At Sbi Keshapur Hubli.

Objectives
To study the credit appraisal of the home loan at state bank of India. To decide the procedure of loan sanctioning. To understand how margins r decided. To know the overall satisfaction level of customer To know how customers are get to know about the SBI housing loan

QUESTIONNAIRE Dear Sir / Madam, I ASHFAQ HUSSAIN am pleased to introduce myself as MBA student of KESS Institute of Excellence in Management Science, Hubli. As a part of our curriculum I have undertaken a project to determine the EVALUATION OF HOUSING LOAN AT SBI. I assure that the valuable information provided by you will be of great help to me and will be kept confidential and used for academic purpose only. (Tick the appropriate one ) Personal details: 1. Name of the Customer:

2. Address: _______________________________________________________

3. Gender:

Male

Female

4. Occupation (a) Government Sector (c) Business (e) Others (b) Private Sector (d) Agriculture

5. What is your monthly family income approximately? (a) (b) (c) (d) (e) Up to Rs.10,000 Rs. 10,001 to 15000 Rs. 15,001 to 20,000 Rs. 20,001 to 30,000 Rs. 30,001 and above

6. How you got to know about SBI Housing loan?

Website

Family and Friends

Newspapers

Online Ads

TV Advertisements

others, Specify_________

7.

Why you have availed loan from SBI

Low risk Easy loan facility

Low interest rate

8. What is your opinion of SBI on following parameters?

Poor Keeping you informed Problem Solving Listening skills Service Quality Overall Satisfaction

average

Good

excellent

9. Your suggestions if any for better customer service in SBI? ________________________________________________ ________________________________________________

Thank you for your valuable time spent in filling this questionnaire.