E-MAIL

E-MAILS

Process of exchanging messages electronically, through a communications network using a computer.

A person sends an electronic message to another person or to a group of people.

I MPORTANT E - MAIL TERMS

Account :An e-mail account is a service that allows
the user to send a receive emails through the internet. An account provides a unique e-mail address and a mailbox where the user can save all his files.

CONTD
Email address: The person to who a message is
sent, there are two parts of an E-mail address: login identity and the identity of the email server For example username@website.com

CONTD
Attachments Any additional files
that are sent along with the message.

Netiquettes - Customs and guidelines

for sending and receiving civilized communication.

CONTD
Cc-line for sending a copy of the
message to additional individuals

Bcc-line for sending a copy of the

message to someone without the receiver knowing

FORMAT

1. 2. 3.

SALUTATION
Formal greeting - use Mr. or Ms. Informal greeting- only first name Casual greeting - full name without title

SPACING

CLOSING

CAT STRATEGY

CONNECT- Personalized beginning ACT TELL

-Requested

action at the

beginning

-Use

the remainder of the

message to provide information

GUIDELINES

Be concise and to the point Proper spelling ,grammar and punctuation Use bullets or numbered lists Do not write in capitals

Avoid using READ NOW and URGENT

Accurate and updated subject line Do not convey sensitive and confidential information Respond to an e-mail in a day or two Use short paragraphs Do not attach unnecessary files Avoid abbreviation or slang

REPLYING AND FORWARDING

Update the email Change the subject line Delete the previous message

Do not reply all

Controversial messages Do not leave the message thread

Delete the list of addresses

Copy the information and paste it into a new message window Do not reply to spam

CONCLUSION
The internet is clearly about more than sport scores & e-mail now.

Its place where we can conduct our democracy and get very large amount of data to very large number of people

THANK YOU