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Marketing Research

An Overview

What is Marketing Research?

All activities which enable an organization to obtain the information it needs to make decisions in all phases of the marketing process

Marketing Research helps in:


Understanding the environments Segmentation Developing a Marketing Mix Identifying present & potential consumers Sustaining and nurturing growth of existing products Planning and developing new products (concept testing)

The Marketing Research Process


Identification of problem Set Objectives Identifying (internal & external) sources of (secondary) data Gathering (secondary) data from the identified sources Identify the discrepancy between the problem and existing (secondary) data

Marketing Research Process (Cont)


Identify Target Population Design Research Instruments Perform Sampling Collect Primary Data Process and Analyze Data Conclude & Present

Sources of Secondary Data


Internal: Companys own records & reports External: Periodicals, newspapers, internet etc. Govt. Agencies & Institutions Research Firms

Target Population & Sampling

Target population is the entire number of units relevant to a research problem A sample is a subset of a target population Q: Why do we draw a sample?

Sampling Methods

Random Sampling Methods Simple Random Sampling Systematic Random Sampling Stratified Random Sampling Cluster Sampling Multi-stage Cluster Sampling

Sampling Methods

Random Sampling Methods Convenience Sampling Judgment Sampling Quota Sampling

Research Instruments

Questionnaire (for Survey)


Interview Guide (for Depth Interviews)

Observation Experimentation

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