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  • IBM Imaging Cycle Time Six Sigma Case Study

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    Steven Bonacorsi
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    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

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    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

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    Download as PDF, TXT or read online from Scribd
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    16 views2 pages

    IBM Imaging Cycle Time Six Sigma Case Study

    Uploaded by

    Steven Bonacorsi
    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    of 2

    Six Sigma DMAIC Project

    GEAE Account

    Project Leader/Green Belt: David Grote Project Leader Title: Program Manager, Certified Green Belt Project Start Date: October 18, 2001

    Master Black Belt: Steven Bonacorsi

    Six Sigma in Action Dell Shipping Costs


    Before (Z_ST = 0.6)

    Customer Profile 3,000 seat Auto Manufacturing company Business Problem & Impact
    Installs Moves Adds and Changes process not affording consistent asset tracking. Inconsistent database and time waited tracking down missing equipment.

    Measure & Analyze


    Data Collection: Installs Moves Adds and Changes completed and entered into asset management data base The existing process sigma was 3.4 Root Causes: 1. Technician did not think a blank field was critical. 2. IMAC request process not being followed by BMW customer. 3. Lack of Technician Experience/Training.

    After (Z_ST = Over 6)

    Improve & Control


    Use the operational definitions to provide training to the technical staff on how to properly complete the IMAC form. Set policy in place measuring each employee on form completeness. Service Delivery Leader will monitor employee conformity to this policy.

    Results/Benefits
    Improved employee process knowledge and IMAC form accuracy. Resulting in asset data base improvements which in turn save indirect and direct dollars.

    A savings of US$6,048 in 2003!

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