Case study United Bank Limited

Presenting to: Madam Afiya Hanif Presenting by: Jumana Khan

Why UBL?

I choose UBL because , I was interested in the services they provide. I wanted to know why people prefer this bank.

Company Introduction
UBL was set up in 1959 and is today one of Pakistan's major banks in terms of deposits and advances with a huge domestic and international network.

Company Description
UBL is a Banking Company, which is engaged in Commercial & Retail Banking and related services domestically and overseas.

History
Established: November 7, 1959 Chairman: His Highness Sheikh Nahayan Mubarak Al Nahayan Deputy chairman: Sir Mohammad Anwar Pervez

History
UBL was established in 1959 and is one of the major commercial banks of Pakistan. The Bank is making every effort to meet the upcoming challenges through strategic planning A professional team was appointed in mid 1997 to restructure the bank. It has planned to institute major improvements in customer services and internal systems to improve efficiency. It also intends to launch innovative products.

Operational Structure:
UBL operates 1375 domestic. It has 20 overseas branches situated in the UK, USA, UAE, Yemen, Bahrain and Qatar. It also operates one offshore branch in the Export Processing Zone, Karachi and it has representative offices in Cairo-Egypt and Tehran-Iran.

Operational Structure:
It also has a joint venture Oman United Exchange Co., Oman Muscat and a subsidiary United Bank A.G. Zurich, Switzerland set up in 1968. It has 21 ATMs with 8 in the UAE, 3 in Bahrain, 1 in Doha, 7 in Islamabad and 2 in Karachi

Vision of the company

Our vision is to establish a position as the premier choice for corporate and consumer sector

Mission of the company

Our mission to become a reputable general insurer of the country by providing dedicated services to our customers. This will be accomplished by recognizing the costumer needs and providing suitable products at affordable prices and servicing the claims within optimum time frame.

values of the company

Services: Our hallmark is the excellence of our services to our external clients and internally to each other. Integrity: Honesty and integrity consistently guide the conduct of or business and our relationships with those outside of the company and with each other.

 Collaboration: We value and support a sprit of team work, cooperation and encouragement, in an environment in which all employees can grow. Respect: we respect individuality and the strength that flows from the diversity of backgrounds, experience and perspectives.

 Protection: we take care and protect or insured in a hostile legal environment better than any other company.

Board of Directors
Name Designation His Highness Shaikh Nahayan Mabarak Al Nahayan Chairman Sir Mohammed Anwar Pervez, OBE, HPK Deputy Chairman Mr. Atif R. Bokhari President & CEO Mr. Omar Ziad Jaafar Al Askari Director

 Mr. Zameer Mohammed Choudrey Director Mr. Seerat Asghar Director Mr. Muhammad Sami Saeed Director Mr. Amin Uddin Director

 Mr. Arshad Ahmad Mir Director Mr. Aqeel Ahmed Nasir SEVP/Company Secretary & Chief Legal Counsel Mr. Aasim Jawad Acting Chief Financial Officer

Customer services
Trade finance Letters of Guarantee Letters of Credit Funds Transfer Remittances Bill Discounting Export Financing Credit Extension

Design
Intrinsic Data collection method; Semi structured interviews & official sites