Send the completed form to telesupp@hcl.in, rajeevk.sharma@hcl.

in

Technical Escalation
This information has to be provided when you forward a request to the Escalation Response Center.
To be filled in by person preparing 09/09/2010
From Region: Escalation Number: Prepared by:
Abhishek kumar (Residence Engineer HCL , in SWCCR NORTH WESTERN COMMAND ALWAR RAJASTHAN

Date
MX ONE SERVER

Product name: Product release/ version : Type: 5

1 Query , 2- Pre Installation 3- Post Installation 4 Upgrade related 5- Others

Customer Name and address Support Type (24x7 or Normal) Problem reported since :

SWCCR NORTH WESTERN COMMAND ALWAR

Engineer Responsible (with Contact Details) : Abhishek Kumar mob. (09001885500) Other information e.g. passwords, modem no. (if applicable):

Problem Description (In Detail)announcement.

(To be field by customer Engineer)

Need to activate voice

Problem:- If suppose operator is busy ,then instead of ring back tone there will be voice announcement "you are in queue operator will attend you shortly" , and as

soon as operator get free he attend the phone.

Corrections Carried Out & action taken:

(To be field by customer Engineer)

Action taken by customer engineer

Hardware/software Added/replsed/upgrade (If any)

Action taken by TSG:

(To be field by support Engineer)

Engineer Name: Employee Code:

Action taken by TSG engineer

Remarks:

Escalation replied at

Escalation Closure Date