QUESTIONNAIRE Dear Sir/Madam, I am a student from Amrita Vishwa Vidyapeetham, School of Arts & Sciences doing a project on A COMPARITIVE

STUDY OF COMPETITIVE ANALYSIS ON BSNL TELECOM SERVICES IN CALICUT. I request you to spend a few minutes from your valuable time to answer these questions given below, which may help us to complete my project work. Name Age 1. Which mobile service do you use? BSNL Reliance Vodafone Airtel Others (Specify) ___________________ 2. How you came to know about your service provider? Banners TV Magazines Internet Friends 3. Which mobile service you prefer? Prepaid Postpaid 4. Are you satisfied with our current service provider? Yes No Some Extend Never Dont Know

5. How much are you satisfied with your service provider? Highly Satisfied Considerably Satisfied Reasonably Satisfied Unsatisfied Highly Unsatisfied 6. Which service of your service provider attracts you more?

7. Why do you prefer this service?

8. Which are the best performing competitors with BSNL? Idea Reliance Vodafone Airtel Others (Specify) ___________________ 9. Do you think the telecom sector should be a Government monopoly? Yes No Neutral Some Extend Never

10.What is your opinion about allowing private companies also into the telecom sector? Good Cant Say Bad 11.Rank the following factors that you consider while selecting BSNL with others?

12.Rate the customer services of BSNL. Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied 13.Rate the following factor which influences you to choose BSNL. Call Rates SMS Internet Roaming Network 1-Very Good, 2-Good, 3-Neutral, 4-Bad, 5-Very Bad. 14.Will you refer any of your friends to opt BSNL? Yes No 15.Any Suggestions? ___________________________________________________________ ___________________________________________________________ __________________________________________________________.