Maritimebank Guiode

HNG DN S DNG
DCH V INTERNET BANKING

V2.0
Thng 6 nm 2012
NGN HNG TMCP HNG HI VITNAM

Tr s chnh: 88 Lng H, Q. ng a, H Ni *T: 04. 3771 8989 -Fax: 04. 3771 8899 www.msb.com.vn
MC LC
GII THIU .................................................................................................................................................... 4
NG K DCH V ...................................................................................................................................... 5
1.
ng k dch v trc tuyn .................................................................................................................. 5
2.
ng k dch v Internet Banking ti quy giao dch .......................................................................... 5
NG NHP .................................................................................................................................................. 6
1.
Kch hot dch v v ng nhp ln u .............................................................................................. 6
2.
ng nhp ............................................................................................................................................ 6
HNG DN S DNG ............................................................................................................................... 8

I. TNG QUAN ............................................................................................................................................... 8
II. QUN L TI KHON ............................................................................................................................ 9
1.
Truy vn thng tin ti khon ................................................................................................................ 9
2.
Truy vn lch s giao dch .................................................................................................................... 9
3.
Qun l DS ti khon th hng ........................................................................................................ 10
4.
Thit lp Tn gi nh ......................................................................................................................... 11
III. CHUYN KHON .................................................................................................................................. 13

1.
Chuyn khon ni b Maritime Bank ................................................................................................ 13
2.
Chuyn khon lin ngn hng ............................................................................................................ 14
3.
Chuyn khon theo l......................................................................................................................... 16
4.
Nht k chuyn khon trc tuyn....................................................................................................... 18
5.
Thay i hn mc chuyn khon ....................................................................................................... 18
IV. THANH TON TRC TUYN ............................................................................................................. 20

1.
Thanh ton ha n ............................................................................................................................ 20
2.
Np tin .............................................................................................................................................. 21
3.
Thanh ton nhanh ............................................................................................................................... 23
4.
Nht k thanh ton trc tuyn ............................................................................................................ 24
V. DCH V TH.......................................................................................................................................... 26
1.
Kch hot th ...................................................................................................................................... 26
VI. TIT KIM TRC TUYN ................................................................................................................... 28

1.
M s tit kim trc tuyn ................................................................................................................. 28
2.
Tt ton s tit kim ........................................................................................................................... 29
Hng dn s dng Internet Banking
Trang 2/42

VII. DCH V KHCH HNG .................................................................................................................... 31

1.
Thng tin khch hng ......................................................................................................................... 31
2.
Lin h - gp ................................................................................................................................... 31
3.
ng k dch v Mobile Banking ...................................................................................................... 32
VIII. BO MT............................................................................................................................................. 34
1.
Thay i mt khu .............................................................................................................................. 34
2.
Tm dng dch v .............................................................................................................................. 34
3.
Thay i cch thc xc thc............................................................................................................... 36
4.
Lch s hot ng ............................................................................................................................... 36
IX. HP TH ................................................................................................................................................ 38
X. THIT LP C NHN ............................................................................................................................ 39
1.
Ci t trang ch ................................................................................................................................ 39
2.
Ci t lin kt nhanh ......................................................................................................................... 39
XI. TR GIP ............................................................................................................................................... 41

MT S LU KHI S DNG INTERNET BANKING ......................................................................... 42
Trang 3/42

GII THIU
Dch v ngn hng in t ca Maritime Bank cho php khch hng thc hin c cc giao dch
vi ngn hng thng qua cc knh in t nh Internet Banking, Mobile Banking v SMS Banking
m khng cn phi n trc tip cc im giao dch ca ngn hng thc hin.
Qu khch c th la chn s dng Internet Banking ca Maritime Bank vi 2 gi dch v:
1. Gi truy vn: ng k gi truy vn, Qu khch c th s dng cc tnh nng nh
Truy vn thng tin ti khon;
Truy vn lch s giao dch;
Xem thng tin khch hng;
Gp , lin h vi Ngn hng;
i mt khu Internet Banking v tra cu lch s hot ng.
2. Gi y : ng k gi y , ngoi cc tnh nng ca gi Truy vn Qu khch c th
s dng cc tnh nng nh:
t Tn gi nh cho ti khon ngun/ ti khon th hng;
Chuyn khon ni b Maritime Bank;
Chuyn khon lin ngn hng;
Chuyn khon theo l;
Kch hot th (M1, Mmoney, Mfamily, Th ghi n quc t MasterCard);
Thanh ton ha n in thoi di ng, in thoi c nh, hng khng, ng truyn
Internet;
Np tin cho thu bao in thoi tr trc cng nh ti khon Game;
To v tt ton ti khon tit kim trc tuyn;
Tm ngng s dng dch v Internet Banking;
ng k mt m giao dch cho dch v Mobile Banking.
s dng dch v Internet Banking Qu khch cn c ti khon thanh ton (M1, Mmoney,) ti
Maritime Bank. Ring i vi ti khon M1, hin ti Maritime Bank ang cung cp dch v
Internet Banking min ph. c thm thng tin chi tit, xin vui lng gi ti (04)39-44-55-66 hoc
1800-59-9999 (min ph) c tr gip.
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NG K DCH V
1. ng k dch v trc tuyn
Bc 1: Qu ng nhp vo trang https://ebank.msb.com.vn chn nt ng k (Lu : Qu khch
ch ng k trc tuyn c Gi dch v truy vn)
Bc 2: Qu khch in m truy cp, cc thng tin c nhn cn thit trn mn hnh (Lu : cc
trng thng tin c du (*) l bt buc), sau nhn Tip tc
Bc 3: H thng s kim tra cc thng tin cng m truy cp ca Qu khch, trng hp thng tin
khng chnh xc hoc m truy cp c ngi s dng, h thng s thng bo khng hp l v
yu cu nhp li cc thng tin.
Bc 4: Khi thc hin ng k thnh cng, h thng s t ng gi n hp th in t ng k
ca Qu khch mt email kch hot dch v t Ngn hng. Sau khi tin hnh kch hot ti khon v
vo h thng Internet Banking i mt khu ln u, Qu khch c th bt u s dng dch v
Internet Banking gi truy vn ca Maritime Bank.
2. ng k dch v Internet Banking ti quy giao dch
Qu khch c th n cc im giao dch gn nht ca Maritime Bank ng k dch v Internet
Banking (Gi truy vn hoc Gi y ) cng nh dch v Mobile Banking (Mobile App v
Mobile Web). Chuyn vin t vn s h tr Qu khch ng k dch v chi tit.
Danh sch cc im giao dch ca Maritime Bank tham kho ti y
Trang 5/42

NG NHP
1. Kch hot dch v v ng nhp ln u
Bc 1: Sau khi ng k dch v Internet Banking, Qu khch kch hot dch v bng cch nhn
vo ng link Ngn hng gi qua email (Lu : Link kch hot c hiu lc trong vng 15 ngy);
Bc 2: in M truy cp (ng k ti quy) Mt khu (c gi qua email) v M xc nhn (do
h thng sinh ngu nhin) truy cp Internet Banking;

Bc 3: Ngay sau khi ng nhp Qu khch i Mt khu truy cp theo hng dn trn mn hnh
m bo tnh bo mt cho ti khon Internet Banking ca mnh.
Trong trng hp Qu khch cha ng k s dng dch v Internet Banking, vui lng nhn vo
nt ng k ng k dch v Internet Banking gi Truy vn.
2. ng nhp
in M truy cp v Mt khu v M xc nhn (Nhn
mi) truy cp Internet Banking;
khi mun ly m xc nhn
Nhn vo Cu hi thng gp c thng tin cc trng hp thng gp nht khi s

dng;
Trang 6/42

Trong trng hp Qu khch cha ng k s dng dch v Internet Banking, vui lng
nhn vo nt ng k ng k dch v Internet Banking gi Truy vn;
Chn biu tng
chuyn sang s dng ngn ng ting Vit;
Chn biu tng
chuyn sang s dng ngn ng ting Anh.
Trang 7/42

HNG DN S DNG
I. TNG QUAN
Nhn thy cc chc nng h tr nh Tr gip, Thit lp c nhn. Nhn biu tng
hm th xem cc th mi cng nh nhn Thot ng xut khi Internet Banking;
Cc chc nng chnh c sp xp theo Menu ngang cng cc menu chi tit ca tng chc
nng chnh gip Qu khch thun tin trong s dng;
Lin kt nhanh: gip Qu khch truy cp vo ngay tnh nng cn dng m khng cn phi
la chn theo th t cc menu. Lin kt nhanh c th t thit lp theo tng ngi dng;
Sn phm mi: Qu khch c th la chn sn phm quan tm v kt ni n trang gii
thiu chi tit sn phm . Cc sn phm mi ca Ngn hng s c lin tc gii thiu
cp nht;
Phn giao dch chnh: gm cc nhp thng tin cn thit theo tng tnh nng ca dch v;
Ghi ch: Cc lu quan trng gip Qu khch thun tin khi thc hin giao dch.
Trang 8/42

II. QUN L TI KHON

1. Truy vn thng tin ti khon
Chn mc Thng tin ti khon trong menu Qun l ti khon;

Chn Loi ti khon v S ti khon m Qu khch mun truy vn (Nu Qu khch khng
chn, h thng mc nh l Tt c cc ti khon);
Bng tng hp kt qu thng tin theo iu kin truy vn. (Lu : Qu khch c th nhn
vo s ti khon ct u tin xem chi tit thng tin ti khon ).
2. Truy vn lch s giao dch
Tnh nng truy vn Lch s giao dch cho php khch hng kim tra lch s cc giao dch c
thc hin trn ti khon ca mnh trn tt c cc knh Internet Banking, Mobile Banking, SMS
Banking, ATM/POS v ti quy.
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Chn mc Lch s giao dch trong menu Qun l ti khon;

Chn S ti khon v Khong thi gian cn truy vn;
Tm kim nng cao cho php thm cc tiu ch chi tit hn ra kt qu mong mun nht;
Chn Ti file PDF hoc Ti file Excel khi mun xut ra nh dng PDF/Excel tng
ng, hoc nhn In in ra.
3. Qun l DS ti khon th hng
Trang 10/42

Chn mc Qun l danh sch ti khon th hng trong menu Qun l ti khon
to danh mc v Tn gi nh cho ti khon th hng;
Chn To mi, Thay i hoc Xa cc Tn gi nh t. Tn gi nh to thun tin
cho Qu khch trong cc giao dch chuyn khon sau ny;
Tn gi nh c th c to cho c ti khon th hng trong ni b Maritime Bank
hoc cc ngn hng khc trn lnh th Vit Nam.
Lu : - Tn gi nh ny c dng chung cho tt c cc knh Internet Banking, Mobile App,

Mobile Web cng nh SMS Banking ca Maritime Bank.
-
Tn gi nh c di ti thiu 2 k t v ti a 20 k t, khng cha du cch v cc k t

c bit.
4. Thit lp Tn gi nh
Chn mc Thit lp Tn gi nh trong menu Qun l ti khon to cc Tn gi nh
cho ti khon ca mnh;
Qu khch c th chn bt k ti khon thanh ton no ca mnh lm ti khon mc nh
v t Tn gi nh cho ti khon .
Lu : - Tn gi nh s c dng chung cho cc knh Internet Banking, Mobile App, Mobile
Web ca Maritime Bank.
-
Tn gi nh c di ti thiu 2 k t v ti a 20 k t, khng cha du cch v cc k

t c bit.
Trang 11/42

Trang 12/42

III. CHUYN KHON

1. Chuyn khon ni b Maritime Bank
Qu khch c th chuyn khon cho cc ti khon ca chnh mnh hoc cc ti khon khc ti
Maritime Bank.
Thao tc Chuyn khon ni b Maritime Bank s c thc hin qua 3 bc:
Bc 1: Nhp thng tin
Chn mc Chuyn khon ni b MSB trong menu Chuyn khon;

Chn ti khon ngun, la chn Cng ch ti khon khi thc hin chuyn khon cho cc
ti khon ca mnh hoc Khc ch ti khon khi thc hin chuyn khon cho cc ti
khon khc ti Maritime Bank;
i vi chuyn khon Cng ch ti khon, chn ti khon th hng, in s tin v
Ghi ch, v nhn Tip tc;
i vi chuyn khon Khc ch ti khon, Qu khch c th chn Tn gi nh thit
lp trc , sau in s tin v ghi ch, nhn Tip tc.
Lu : - Qu khch c th chn Lu thng tin ti khon th hng, h thng s lu cc thng tin
ca ti khon ny trong Danh sch ti khon th hng, to thun tin cho ln chuyn khon tip
theo.
-
Tn ch ti khon v ni dung chuyn khon phi c ghi ting vit khng du.
Trang 13/42

Hn mc ti thiu cho mt giao dch chuyn khon l 50.000 VN/ln
Hn mc giao dch ca Chuyn khon Ni b MSB l 500.000.000 VN/ngy.
Bc 2: Xc thc
H thng s hin th ton b thng tin giao dch Qu khch kim tra li ln cui trc khi nhp
mt m giao dch mt ln (OTP). Nhn Tip tc.
Lu : - Sau 30 giy Qu khch cha nhn c OTP, vui lng bm Gi li OTP.

-
OTP gi qua SMS c hiu lc trong vng 3 pht.
Bc 3: Kt thc
H thng thng bo tnh trng giao dch: Thnh cng hoc Tht bi.
2. Chuyn khon lin ngn hng

Qu khch c th chuyn khon cho cc ti khon khc ti cc Ngn hng trn lnh th Vit nam.
Thao tc Chuyn khon lin Ngn hng s c thc hin qua 3 bc:
Trang 14/42

Bc 1: Nhp thng tin

Chn mc Chuyn khon lin ngn hng trong Chuyn khon;
Chn ti khon ngun, in ti khon th hng hoc chn theo Tn gi nh cng tn
ngi th hng;
in tn ngn hng th hng, chi nhnh, a ch ngn hng hng, s tin, ghi ch v
nhn Tip tc.
Lu : - Qu khch c th la chn theo danh mc t ng Tn Ngn hng th hng v Chi
nhnh tng ng.
-
Khi khng tm thy chi nhnh cn chuyn, Qu khch chn mt chi nhnh bt k cng
tnh thnh ph v in vo trng a ch ngn hng hng chi nhnh Qu khch
mun chuyn. (V d: mun chuyn cho Agribank chi nhnh Ph Xuyn, khng tm thy
chi nhnh Ph Xuyn, c th chn chi nhnh H Ni hoc H Ty (c), v in Ph
Xuyn vo trng a ch ngn hng hng).
Tn ch ti khon v ni dung chuyn khon phi c ghi bng ting vit khng du.
Hn mc giao dch ca Chuyn khon lin ngn hng l 100.000.000 VN/ngy.
Bc 2: Xc thc
Trang 15/42

mt m giao dch mt ln (OTP). Nhn Tip tc sang Bc 3.
-
Bc 3: Kt thc
3. Chuyn khon theo l
Chuyn khon theo l cho php Qu khch c th thc hin mt lnh chuyn khon t mt hoc
nhiu ti khon ngun ca mnh cho mt tp hp cc ti khon khc (bao gm c ti khon trong
ni b Maritime Bank v ti khon ca cc Ngn hng khc) m khng cn phi thc hin tng
lnh chuyn khon.
Cc bc thc hin Chuyn khon theo l nh sau:
Bc 1: Nhp thng tin
Chn mc Chuyn khon theo l trong menu Chuyn khon.
Chn Ti tp tin mu ti xung tp tin mu ( nh dng excel) dnh cho chuyn
khon theo l v in cc thng tin chnh xc theo cc ct nh sn nh sau:
1. S th t
2. Hnh thc chuyn khon: Chuyn khon ni b Maritime Bank hoc Chuyn
khon lin ngn hng;
Trang 16/42

3. Ti khon ngun: nhp s ti khon thanh ton ca chnh Qu khch trong h

thng Maritime Bank;
4. Ti khon th hng: nhp s ti khon ngi th hng trong ni b
Maritimebank hoc ti ngn hng khc trn lnh th Vit nam;
5. Tn ngi th hng: Tn ti khon ngi th hng tng ng ( lu ghi ting
vit khng du);
6. M chi nhnh:
o i vi Chuyn khon ni b Maritime Bank: in m chi nhnh theo ng m
quy c trong Sheet th 2 (Bankinfo) trong Tp tin mu.
o i vi Chuyn khon lin Ngn hng: in m chi nhnh ca Ngn hng hng
li theo m quy c Trong Sheet th 2 (Bankinfo) Trong Tp tin mu.
7. S tin: Nhp chnh xc s tin cn chuyn cho tng ti khon th hng tng
ng (lu gi nguyn nh dng ca Tp tin mu).
8. Din gii: Lu ghi ting vit khng du
Lu : Lu bn Tp tin mu sau khi in chnh xc cc trng thng tin ti cc ct
tng ng vo mt folder nht nh trn my. Ghi nh ng dn ca Tp tin mu ny
chun b cho thao tc Ti ln tp tin hon thin.
Nhn Browse la chn Tp tin mu hon thin trong my sau nhn Ti ln
ti tp tin ln h thng.
Lu : Hn mc chuyn khon ca cc giao dch chuyn khon ni b MSB trong chuyn khon
theo l l 500.000.000 VN/ ngy, cc giao dch chuyn khon lin ngn hng trong chuyn
khon theo l l 100.000.000 VN/ngy.
-
Khch hng thc hin ti a 50 ti khon/ giao dch chuyn khon theo l
Bc 2: Xc thc
-
Qu khch ch cn nhp mt OTP duy nht cho tt c giao dch trong tp tin Chuyn
khon theo l.
Bc 3: Kt thc
Trang 17/42

4. Nht k chuyn khon trc tuyn

Nht k chuyn khon trc tuyn gip Qu khch tra cu lch s cc giao dch chuyn khon trc
tuyn qua cc knh in t ca Maritme Bank theo nhiu tiu ch khc nhau.
Chn mc Nht k chuyn khon trc tuyn trong menu Chuyn khon
Chn s ti khon, thi gian, loi giao dch cng nh s tin m Qu khch mun truy vn
thng tin giao dch v nhn Truy vn.
Lu : Ngoi s ti khon, Qu khch khng bt buc chn tt c cc thng tin ny.
H thng s tr li kt qu thng tin cc loi giao dch theo tiu ch la chn (hoc mc
nh thng tin 3 thng gn nht).
Chn Ti file PDF hoc Ti file Excel khi mun xut ra nh dng PDF/excel tng
5. Thay i hn mc chuyn khon
Trang 18/42

Tnh nng ny cho php Qu khch c th thay i c hn mc cho cc giao dch Chuyn khon
ni b Maritime Bank, Chuyn khon lin Ngn hng, Thanh ton ha n trc tuyn, Tit kim
trc tuyn trong phm vi hn mc quy nh ca Maritime Bank theo cc knh giao dch nh:
Internet Banking v Mobile Banking ca Maritime Bank.
Tnh nng c thc hin qua 3 bc sau y:
Bc 1: Nhp thng tin

Chn mc Thay i hn mc chuyn khon trong menu Chuyn khon;
La chn cc knh Internet Banking, Mobile Banking cn thay i;
t cc hn mc ngy, han mc ln cho giao dch chuyn khon ni b MSB, chuyn
khon lin ngn hng, thanh ton ha n, np tin.
Lu : Cc hn mc ny nh hn hn mc tng ng vi tng knh v dch v c quy nh
ca Maritime Bank (Xem trong iu khon s dng dch v).
Bc 2: Xc nhn
H thng s hin th ton b thng tin giao dch Qu khch kim tra li ln cui trc khi nhn
Tip tc sang Bc 3.
Bc 3: Kt thc
H thng thng bo t hn mc thnh cng.
Trang 19/42

IV. THANH TON TRC TUYN

Thanh ton trc tuyn ca Maritime Bank cung cp dch v thanh ton cc ha n tr trc (Np
tin) v tr sau (Thanh ton ha n) cho cc nh cung cp dch v c ng k vi Martime
Bank nh Ha n cho in thoi di ng, Game, ADSL, in thoi c nh, Leased line, V my
bay v mt lot cc dch v thanh ton khc.
(Lu : Dch v ny c th s dng ng thi trn cc knh in t: Internet Banking, Mobile App
v Mobile Web ca Maritime Bank)
1. Thanh ton ha n
Thanh ton ha n cho php Qu khch c th thc hin thanh ton cc ha n tr sau cho cc
nh cung cp dch v nh:
in thoi di ng tr sau ca Viettel/Mobifone/Sfone
in thoi c nh ca Viettel/SST
ADSL ca Viettel/SST
ng truyn thu knh Leased line v PSTN ca Viettel
V my bay ca AirMekong/Jetstar
V mt lot cc dch v tr sau khc nh MuaChung/Mediamart/NguyenKim
Cc bc Thanh ton ha n c thc hin nh sau:

Bc 1: Nhp thng tin
Trang 20/42

Chn Thanh ton ha n trong menu Thanh ton trc tuyn

in cc thng tin thanh ton nh (i) Ti khon ngun, (ii) Loi hnh Dch v thanh ton,
(iii) Nh cung cp dch v, (iv) S T/S H ( nhp S in thoi - nu l dch v in
thoi di ng tr sau/in thoi c nh; Ti khon dch v - nu l dch v ADSL/Leased
line/PSTN; M t ch - nu l dch v v my bay AirMekong/Jetstar; M tr sau- nu l
cc dch v tr sau khc nh MuaChung/Mediamart/NguyenKim) thc hin thanh
ton.
Nhn Kim tra ha n ly d n ha n ca cc dch v nhp tng ng, s tin
ca ha n s c hin th t ng S tin. thun tin hn trong ln thanh ton
tip theo, Qu khch c th chn Lu thanh ton nhanh (ln sau ch cn vo mc Thanh
ton nhanh trong menu Thanh ton trc tuyn, Qu khch c th thc hin ngay dch v
thanh ton ca mnh m khng cn nhp li cc thng tin t u).
Lu : - i vi cc dch v vin thng (in thoi di ng tr sau, in thoi c nh, ADSL,
ng truyn Internet Leased line/ PSTN), Qu khch c th thanh ton t hn hoc nhiu hn
cc n thc t ca mnh.
-
Hn mc ti thiu ca dch v Thanh ton ha n l 30.000VN/ln, ti a 500.000.000

VN/ngy.
Nhn Tip tc chuyn sang Bc 2.

Bc 2. Xc thc
-
Bc 3. Kt thc
2. Np tin
Np tin cho php Qu khch c th thc hin thanh ton cc ha n tr trc cho cc nh cung
cp dch v nh:
in thoi di ng tr trc ca Viettel/Mobifone/Sfone/Vinaphone/EVN
DCOM 3G ca Viettel/Mobifone/Vinaphone
Dch v Game ca Vcoin-VTC/ Bac-FPTO/Zingxu-VinaGame/Oncash-Net2E
Trang 21/42

Cc bc Np tin c thc hin nh sau:

Bc 1. Nhp thng tin
Chn Np tin trong menu Thanh ton trc tuyn.
in cc thng tin np tin nh (i) Ti khon ngun, (ii) Loi hnh Dch v, (iii) Nh cung
cp dch v, (iv) S T/TK Game ( nhp S in thoi - nu l dch v in thoi di ng
tr trc; Ti khon Game - nu l dch v Game trc tuyn) thc hin np tin.
Chn mnh gi yu cu np S tin. thun tin hn trong ln thanh ton tip theo,
chn Lu thanh ton nhanh (ln sau ch cn vo mc Thanh ton nhanh trong menu
Thanh ton trc tuyn, Qu khch c th thc hin ngay dch v thanh ton ca mnh m
khng cn nhp li cc thng tin t u).
Lu : - Mnh gi np tin hin ti theo quy nh ca Maritime Bank l 50.000, 100.000,
200.000, 300.000, 500.000 VN.
-
Hn mc ca dch v Np tin l 500.000.000 VN/ngy.

Bc 2. Xc thc
-
Trang 22/42

Bc 3. Kt thc
3. Thanh ton nhanh
Tin ch Thanh ton nhanh gip Qu khch c th thc hin ngay dch v thanh ton trc tuyn
(Thanh ton ha n v Np tin) m c Lu thanh ton nhanh trong cc ln thc hin
trc, m khng cn phi nhp li cc thng tin thanh ton t u.
Cc bc Thanh ton nhanh c thc hin nh sau:
Bc 1. Nhp thng tin
Chn Thanh ton nhanh trong menu Thanh ton trc tuyn;
Nhn vo nt la chn giao dch thanh ton nhanh mong mun trong bng lit k sau
chn nt Thanh ton nhanh. H thng s t ng chuyn sang mn hnh Thanh ton ha
n hoc Np tin tng ng gm y cc thng tin giao dch nh loi Dch v, Nh
cung cp dch v, S T/S H;
Qu khch ch cn kim tra li cc thng tin thanh ton v b sung cc thng tin Ti khon
ngun, S tin v nhn Tip tc chuyn sang Bc 3.
Lu : - Hn mc ca dch v Thanh ton nhanh l 500.000.000 VN/ngy
Trang 23/42

Bc 2. Xc thc
-
Bc 3. Kt thc
4. Nht k thanh ton trc tuyn

Nht k thanh ton trc tuyn gip Qu khch c th tra cu ton b lch s cc giao dch thanh
ton trc tuyn qua cc knh in t ca Maritme Bank theo nhiu tiu ch khc nhau.
tra cu Nht k thanh ton trc tuyn, Qu khch thc hin nh sau:
Trang 24/42

Chn Nht k thanh ton trc tuyn trong menu Thanh ton trc tuyn.
La chn cc tiu ch tra cu: Ti khon ngun, Trng thi giao dch (thnh cng/tht
bi), S tin v Khong thi gian thc hin giao dch, sau nhn Truy vn.
Lu : Trong trng hp cc tiu ch trng, h thng s mc nh hin th tt c cc
giao dch Thanh ton trc tuyn ca Qu khch theo th t thi gian.
Bng hin th thng tin kt qu Tra cu theo cc tiu ch la chn.
Lu : H thng ch hin th cc giao dch chuyn khon c thc hin trn Internet
Banking.
Trang 25/42

V. DCH V TH
1. Kch hot th
Tin ch Kch hot th cho php khch hng ng k ln u cc loi th thanh ton do Maritime
Bank pht hnh c th s dng knh Internet Banking kch hot th thay v phi gi cho Call
center hoc im giao dch.
Cc loi th c th kch hot gm: M1, Mmoney, Mfamily, Th ghi n quc t MasterCard (v s
c cp nht thng xuyn theo tng thi k)
Kch hot th thc hin theo cc bc sau:
Bc 1. Nhp thng tin
Chn mc Kch hot th trong menu Dch v th.
Chn S th cn kch hot (H thng mc nh hin th s th ca Qu khch ng k
ln u vi Maritime Bank m khng cn nhp li s th ca mnh).
Bc 2. Xc thc
H thng s hin th ton b thng tin th Qu khch kim tra li ln cui trc khi nhp mt
m giao dch mt ln (OTP). Nhn Tip tc sang Bc 3.
Trang 26/42


-
Qu khch c th thc hin Kch hot th trn Internet Banking t 8-20h tt c cc ngy
trong tun, k c ngy ngh/l theo quy nh ca php lut. Cc giao dch kch hot th
ngoi thi gian nu trn s c x l vo ngy tip theo.
Bc 3. Kt thc
Trang 27/42

VI. TIT KIM TRC TUYN

Vi ti khon thanh ton (M1, Mmoney) ca Maritime Bank, thay v phi ra im giao dch ca
ngn hng m S tit kim, Qu khch c th qua Internet Banking ca ngn hng thc hin m
S tit kim trc tuyn mt cch thun tin v nhanh nht.
1.
M s tit kim trc tuyn
c th m mt s tit kim trc tuyn, Qu khch thc hin theo cc bc sau:

Bc 1. Nhp thng tin
Chn mc M s tit kim trc tuyn trong menu Tit kim trc tuyn
Chn Ti khon chuyn gi (lu ch la chn Ti khon thanh ton ca Qu khch), K
hn gi (k hn c quy nh t 1 thng n 12 thng vi li sut tng ng km theo),
S tin gi (lu s tin ny phi nh hn s d trong Ti khon chuyn gi v ln hn 1
triu ng), Hnh thc tr li (theo 2 hnh thc Cng dn vo gc- li s c cng dn
vo gc khi tt ton cui k, v Cng vo ti khon khc- li c chuyn vo ti khon
thanh ton ch nh).
Nhn Tip tc chuyn sang Bc 2
Lu : S tin tit kim ti thiu l 1.000.000 VN.
Bc 2. Xc nhn
H thng s hin th ton b thng tin s tit kim trc tuyn Qu khch kim tra li ln cui
trc khi nhp mt m giao dch mt ln (OTP). Nhn Tip tc sang Bc 3.
Trang 28/42

Bc 3. Kt qu
2. Tt ton s tit kim

Sau khi m s tit kim trc tuyn, Qu khch c th thc hin tt ton s tit kim trc tuyn
trc hoc ng thi im n hn ca s. Trng hp tt ton trc thi im n hn, li sut s
c tnh bng vi li sut ti khon tin gi khng k hn ti thi im tt ton.
Lu : Tt ton s tit kim qua Internet Banking ch p dng i vi S tit kim c m trc
tuyn. Qu khch phi ra im giao dch ca Maritime Bank gn nht tt ton cc s tit kim
c m ti im giao dch trc (s tit kim vt l).
tt ton mt s tit kim trc tuyn, Qu khch thc hin theo cc bc sau:
Bc 1. Nhp thng tin

Chn mc Tt ton s tit kim trong menu Tit kim trc tuyn.
La chn S s tit kim, kim tra chi tit s tit kim la chn nhn Chi tit ti khon.
Li sut/Tin li/S d thc ca ti khon tit kim la chn s c h thng hin th t
ng. Chn Ti khon hng la chn ti khon thanh ton nhn c gc v li ca
S tit kim tt ton.
Trang 29/42


Bc 2: Xc nhn
H thng s hin th ton b thng tin s tit kim trc tuyn Qu khch kim tra li ln cui
trc khi nhp mt m giao dch mt ln (OTP). Nhn Tip tc sang Bc 3.
-
Bc 3: Kt thc
Trang 30/42

VII. DCH V KHCH HNG

1. Thng tin khch hng
Chn mc Thng tin ti khon trong menu Dch v khch hng xem cc thng tin c
nhn (Thng tin khch hng bao gm: Tn y , a ch, in thoi c nh, in thoi
di ng, Email, c bit l la chn ng nhn thng tin qung co ca Maritime Bank
qua tin nhn SMS)
sa i thng tin ch ti khon, Qu khch chn Thay i v cp nht thng tin. Nhn
Xc nhn ng thay i thng tin.
Lu : S in thoi di ng v email l 2 thng tin c nhn rt quan trng ca Qu khch khi s
dng dch v ngn hng in t vi Maritime Bank. Hin ti ngn hng ch cho php khch hng
sa i thng tin ng nhn thng tin qung co ca Maritime Bank qua tin nhn SMS hay
khng?)
2. Lin h - gp
h tr s tng tc gia Ngn hng v khch hng tr nn thun tin, ngoi s in thoi ca
knh Hotline cung cp, Qu khch c th s dng tnh nng Lin h-Gp gi yu cu ti ngn
hng cng nh gp v cht lng dch v ca knh ngn hng in t. Ngn hng s gi phn
hi vo chnh th gi i ca Qu khch ti mc Lin h-Gp . Qu khch vui lng kim tra thng
tin thng xuyn.
Chn mc Lin h - Gp trong menu Dch v khch hng. Chn Loi dch v la chn
cc dch v nh Chuyn khon, Tn dng c nhn, Ngoi t.
Nhp Ch (nh: Chuyn khon, Tn dng, Tit kim trc tuyn, ng k th, Thanh
ton trc tuyn, cc knh Mobile App/SMS Banking) xem v gi thc mc, yu cu
Trang 31/42

hoc gp ti Maritime Bank.

Qu khch c th Xem/Xa hoc To mi cc yu cu gi ca mnh theo cc ch
khc nhau. Sau khi son yu cu nhn Tip tc gi cho Ngn hng.
3. ng k dch v Mobile Banking

Qu khch dng tnh nng ny thit lp Mt m giao dch cho dch v Mobile Banking (gm
Mobile App v Mobile Web) trn Internet Banking.
Bc 1: Thit lp Mt m giao dch cho dch v Mobile Banking
Chn mc ng k dch v Mobile Banking trong menu Dch v Khch hng.
To Mt m giao dch c nhn ca Qu khch dng cho tt c giao dch ti chnh trn
Mobile App v Mobile Web.
Nhn Tip tc chuyn sang bc tip theo
Trang 32/42

Bc 2: Xc nhn
H thng s hin th thng tin ng k Mt m giao dch cho dch v Mobile Banking, Qu khch
kim tra li ln cui trc khi nhp mt m giao dch mt ln (OTP). Nhn Tip tc sang
Bc 3.
-
Bc 3: Kt thc
H thng thng bo tnh trng ng k: Thnh cng hoc Tht bi.
Trang 33/42

VIII. BO MT
Vi tnh nng Bo mt, Qu khch c th Thay i mt khu, Tm ngng dch v v truy vn Lch
s hot ng trn Internet Banking ca mnh.
1. Thay i mt khu
thay i mt khu ng nhp, cc bc thc hin nh sau:

Bc 1. Nhp thng tin
Chn mc Thay i mt khu trong menu Bo mt i mt khu ng nhp Internet
Banking.
Nhp chnh xc Mt khu c v i Mt khu mi (lu nhp mt khu mi hai ln).
Nhn Tip tc hon thnh vic i mt khu.
Bc 2. Kt thc
H thng thng bo i mt khu thnh cng.
Lu : Nu mun nhp li mt khu mi, Qu khch nhn Thit lp li thc hin li.
2. Tm dng dch v
Tnh nng ny cho php ngi dng tm dng dch v Internet Banking ca Maritime Bank trong
mt khong thi gian nht nh hoc vnh vin.
Trang 34/42

Trng hp tm dng c thi hn, Qu khch khng th ng nhp vo h thng Internet Banking
trong thi gian chn, ht thi hn tm dng Qu khch c th s dng li dch v nh bnh
thng.
Trng hp tm dng Vnh vin, ti khon Internet Banking ca Qu khch ti Martime Bank b
xa khi h thng, c th s dng li dch v Qu khch phi n Phng giao dch gn nht ca
ngn hng ng k li t u s dng dch v.
thc hin c tnh nng ny, theo cc bc sau:
Bc 1. Nhp thng tin
Chn mc Tm dng dch v trong menu Bo mt dng s dng dch v Internet
Banking;
Chn hnh thc C thi hn (la chn khong thi gian tm dng) hoc hnh thc Vnh
vin (ng hon ton ti khon Internet Banking). Nhn ng chuyn sang bc 2.
Lu : Khuyn co khch hng cn kim tra k trc khi s dng tin ch ny. Nu chn hnh
thc dng Vnh vin, khch hng c th phi ng k dch v li t u.
Bc 2. Kt thc
H thng thng bo giao dch thnh cng, lnh tm dng s c hiu lc ngay lp tc.
Lu : i vi tm dng dch v c thi hn, h thng s t ng kch hot li dch v cho khi thi
hn kt thc. Khi Qu khch mun kch hot dch v Internet Banking trc thi hn, vui lng n
cc im giao dch ca Maritime Bank.
Trang 35/42

3. Thay i cch thc xc thc

Chc nng ny ch hin th trn Internet Banking ca ngi dng la chn c 2 cch thc xc thc
qua nhn OTP qua SMS v qua Token cng. Qu khch phi la chn mt trong 2 cch thc xc
thc nu trn l cch thc mc nh.
Qu khch c th thay i cch thc mc nh bt c lc no qua tnh nng Thay i cch thc xc
thc.
Bc 1. Nhp thng tin
Chn mc Thay i cch thc xc thc trong menu Dch v khch hng.
Chn hnh thc xc thc Qu khch mun s dng v nhn Tip tc.
Bc 2. Xc nhn
Xc nhn hnh thc xc thc Qu khch la chn.
Bc 3: Kt thc
4. Lch s hot ng
xem li nht k ton b cc hot ng ca mnh trn Internet Banking, Qu khch s dng tnh
nng truy vn Lch s hot ng theo cc hot ng nh ng nhp/ng xut, Thay i mt
Trang 36/42

khu, v cc hot ng khctheo cc trng thng tin nh loi giao dch, a ch IP, S giao
dch, Trng thi, Thi gian ca hot ng.
Tnh nng ny rt hu dng cho vic truy vn li cc hot ng ca Qu khch trn Internet
Banking m khng cn phi yu cu vi ngn hng (c bit cho cc trng hp nghi vn).
Chn mc Lch s hot ng trong menu Bo mt kim tra cc hot ng trn Internet
Banking.
La chn hot ng (nh ng nhp/ng xut; Lch s giao dch; Lch s hot ng)
cn kim tra cng nh thi gian v nhnTruy vn.
H thng hin th bng chi tit kt qu theo tiu ch la chn.
Trang 37/42

IX. HP TH
Hp th l knh Maritime Bank gi ti Qu khch cc thng tin, sn phm mi nht ca Ngn
hng.
Qu khch vui lng kim tra Hp th thng xuyn c th cp nht cc dch v mi nht ca
chng ti.
Trang 38/42

X. THIT LP C NHN
1. Ci t trang ch
Bc 1: Chn mc Ci t Trang ch trong menu Thit lp c nhn t Trang ch theo thch
c nhn.
Bc 2: Chn chc nng Ci t lm trang ch v nhn Tip tc.Thay i trang ch s c hiu
lc khi Qu khch ng nhp li.
Bc 3: H thng thng bo Thnh cng hoc Tht bi. Ci t Trangch s c hiu lc sau khi
Qu khch ng nhp li.
2. Ci t lin kt nhanh
thun li cho Qu khch trong vic s dng Internet Banking, nhng chc nng thng xuyn
s dng, Qu khch c th ci t lin kt nhanh to mt danh mc ring ca c nhn bn tri
mn hnh. Ngn hng s mc nh danh mc cc chc nng trong phn Lin kt nhanh cho khch
hng trong ln u tin ng nhp. Cc bc thc hin ci t lin kt nhanh nh sau:
Bc 1: Chn mc Ci t Lin kt nhanh trong menu Thit lp c nhn.
Trang 39/42

Bc 2: Tch chn nhng chc nng hay s dng to lin kt nhanh v nhn Tip tc. Trng
hp mun thay i s la chn Qu khch nhn vo Thit lp li thc hin li vic tch chn
chc nng.
Lu : Qu khch ch c la chn ti a 10 lin kt nhanh.

Bc 3: H thng thng bo Thnh cng hoc Tht bi. Ci t lin kt nhanh s c hiu lc ngay
lp tc.
Trang 40/42

XI. TR GIP
Chc nng Tr gip cung cp cho Qu khch cc Hng dn s dng dch v Internet Banking
cng nh iu khon, iu kin s dng dch v.
Trng hp Qu khch vn cn thc mc sau khi c Hng dn s dng dch v, vui lng lin h
chng ti thng qua s in thoi ng dy nng 24/7 l (04)39-44-55-66 hoc 1800-59-9999
(min ph).
Trang 41/42

MT S LU KHI S DNG INTERNET BANKING

Thi gian giao dch
i vi cc giao dch chuyn khon trong ni b Maritime Bank, tit kim trc tuyn:
-
Cc giao dch thc hin trong khong thi gian t 8h00 18h00 cc ngy trong tun bao
gm c th 7 v ch nht, ngy ngh, l. Cc giao dch thc hin ngoi thi gian nu trn s
c x l vo ngy tip theo.
i vi cc giao dch chuyn khon ngoi h thng Maritime Bank

-
i vi cc giao dch thc hin trong khong thi gian t 8h00 n 15h00 (t th hai n
th su), h thng s x l trong ngy lm vic.
i vi cc giao dch thc hin ngoi thi gian nu trn s c x l trong ngy lm vic tip
theo.
i vi cc giao dch np tin, thanh ton ha n
-
Cc giao dch thc hin trong khong thi gian t 7h00 19h00 cc ngy trong tun bao
gm c th 7 v ch nht, ngy ngh/l. Cc giao dch thc hin ngoi thi gian nu trn s
c coi l khng thnh cng.
Cc yu cu tra sot
Khch hng c th tra sot cc giao dch trn Internet Banking bng vic s dng chc nng Lin
h-Gp trong mc Dch v Khch hng son yu cu gi ti Ngn hng.
Cc yu cu h tr
Khi c bt c vn g pht sinh, Qu khch c th lin h ngay chng ti thng qua s in thoi
ng dy nng 24/7 l (04)39-44-55-66 hoc 1800-59-9999 (min ph).
Trang 42/42

Maritimebank Guiode

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HNG DN S DNG

DCH V INTERNET BANKING

NGN HNG TMCP HNG HI VITNAM

ng k dch v trc tuyn .................................................................................................................. 5

ng k dch v Internet Banking ti quy giao dch .......................................................................... 5

Kch hot dch v v ng nhp ln u .............................................................................................. 6

HNG DN S DNG ............................................................................................................................... 8

Truy vn thng tin ti khon ................................................................................................................ 9

Truy vn lch s giao dch .................................................................................................................... 9

Qun l DS ti khon th hng ........................................................................................................ 10

III. CHUYN KHON .................................................................................................................................. 13

Chuyn khon ni b Maritime Bank ................................................................................................ 13

Chuyn khon lin ngn hng ............................................................................................................ 14

Chuyn khon theo l......................................................................................................................... 16

Nht k chuyn khon trc tuyn....................................................................................................... 18

Thay i hn mc chuyn khon ....................................................................................................... 18

IV. THANH TON TRC TUYN ............................................................................................................. 20

Thanh ton ha n ............................................................................................................................ 20

Thanh ton nhanh ............................................................................................................................... 23

Nht k thanh ton trc tuyn ............................................................................................................ 24

Kch hot th ...................................................................................................................................... 26

VI. TIT KIM TRC TUYN ................................................................................................................... 28

M s tit kim trc tuyn ................................................................................................................. 28

Tt ton s tit kim ........................................................................................................................... 29

Hng dn s dng Internet Banking

NGN HNG TMCP HNG HI VITNAM

VII. DCH V KHCH HNG .................................................................................................................... 31

Thng tin khch hng ......................................................................................................................... 31

ng k dch v Mobile Banking ...................................................................................................... 32

Thay i mt khu .............................................................................................................................. 34

Tm dng dch v .............................................................................................................................. 34

Thay i cch thc xc thc............................................................................................................... 36

Lch s hot ng ............................................................................................................................... 36

Ci t lin kt nhanh ......................................................................................................................... 39

XI. TR GIP ............................................................................................................................................... 41

Hng dn s dng Internet Banking

NGN HNG TMCP HNG HI VITNAM

Hng dn s dng Internet Banking

NGN HNG TMCP HNG HI VITNAM

Hng dn s dng Internet Banking

NGN HNG TMCP HNG HI VITNAM

h thng sinh ngu nhin) truy cp Internet Banking;

khi mun ly m xc nhn

Nhn vo Cu hi thng gp c thng tin cc trng hp thng gp nht khi s

Hng dn s dng Internet Banking

NGN HNG TMCP HNG HI VITNAM

chuyn sang s dng ngn ng ting Vit;

Chn biu tng

chuyn sang s dng ngn ng ting Anh.

Hng dn s dng Internet Banking

NGN HNG TMCP HNG HI VITNAM

Hng dn s dng Internet Banking

NGN HNG TMCP HNG HI VITNAM

II. QUN L TI KHON

Chn mc Thng tin ti khon trong menu Qun l ti khon;

Hng dn s dng Internet Banking

NGN HNG TMCP HNG HI VITNAM

Chn mc Lch s giao dch trong menu Qun l ti khon;