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Scribe Book 3 Information Systems In Organizations

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Information systems in Organizations


TPS MIS ESS ERP
Hardware Software Data Network Procedure People

Data Information Knowledge
Data
Information data
Knowledge information
information system
IT
IS

IT
Process
Manufacturing and production
Sales and marketing
Finance and accounting
Human resource
IT 2
1. automation IT

2. e-commerce
3

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1.Unstructure
2.Structure

3.Semistructure

3
1.Senior managers C CEO CIO CFO

2.Middle managers operation Senior manager

3.Operational managers
Four stages of decision making (Simon 1960 )
4

1.Intelligence

2.Design
3.Choice
4.Implementation
Smart choice
Decision making level of an organization

Operational level
Managerial level

Executive level
The four major type of information systems
Transaction process system (TPS) operation

3
1.Manual
2.Semiautomated RFID

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3.Fully automated

TPS 2
1.Online

2.Batch
Output TPS Operation
Management information system (MIS)
TPS
Decision support systems (DSS) BI Business intelligence

Output database GIS
Google earth
Executive support systems (ESS)
KPI

TPS

ATM

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Software Enterprise system


Traditional view of systems
Enterprise systems

database
module module

Package Customize
ERP
(CRM)

Supply chain management (SCM) supply-chain Bullwhip
effect
supply-chain
1. inventory
2. supply-chain supply demand
Customer relationship management (CRM)

1.Operation call center
2.Analytical operation Customer segmentation ,Customer lifetime value
Enterprise application challenges ERP 70% ERP
fixed cost
Next generation web-base on-demand software as a service
System for collaboration and teamwork

Information system
CIO-Chief information officer
CSO-Chief security officer
CKO-Chief knowledge officer
CPO-Chief privacy officer
Programmers
System analysts

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Information systems managers
End users
(Chief Information Officer CIO)
MIS [Chief Information
Officer (CIO)]

MIS (CIO)

(CIO)

IT
CIO

CIO
1.

IT IT
IT
2.
IT

(infrastructure) IT



IT
IT

3.
IT
(outsource)

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hardware software

IT

4.
CIO





5.
CIO IT
IT
(return on investment)

IT

CIO IT IT

6.
CIO

IT

(Responsibilities of the CIO)
(CIO)
1.
2. MIS

3.

4. MIS
5.

6. MIS

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7.

8.
CIO
Leadership
Management Skill
System Thinking
Business Process Improvement
( Quality,
Efficiency, Productivity )
IT Expert
Political Skill Business Partners , Suppliers
CIO

Globalization



Product life cycle

CIO
Soft skill ( Change Management )
( Organization Transformation )
Key success factor CIO
CIO

CIO

CIO
1. IT

2. IT

3.

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4.
IT

CEO
5. IT

IT
IT IT
6.

7.
8.

Example of CIOs
Tom Fortin BlackRock

BlackRock Barclays Global Investors Tom Fortin CIO BlackRock

2.7 ,
Leadership
Fortin

Aladdin enterprise
investment system

Management Style
Fortin BlackRock
Aladdin

BlackRock Barclays Global

Investors operation Barclays Global Investors BlackRock CRM
Aladdin CRM

Xie Haiqin - Haier

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Leadership
Xie Haiqin process system


Management Style
Xie Haiqin account
PC
Ney Santos - Carrefour Brazil
Leadership
Ney Santos e-commerce

Management Style
Ney Santos
e-commerce
Ney Santos


Manish Choksi - Asian Paints
Leadership
Asian Paints top five
emerging markets

Manish Choksi CIO Manish Choksi value chain
suppliers partners retailers consumers .
Management Style
Manish Choksi

CIO supply chain management

emerging market SAP CRM
Nick Smither - Ford Motor
Leadership

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Smither

Smither

Management Style
Smither
videoconference Microsoft SharePoint

Sandeep Phanasgoankar, Reliance Capital
Reliance Capital Reliance Anil Dhirubhai Ambani Group

, ,

Leadership

Phanasgoankar

(Return on Investment)



Management Style

25 , outsource
IT
Lt. Gen. Jeffrey Sorenson - U.S. Army

Leadership
Sorenson 30

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Management Style
Sorenson application application
apps 53 apps 75
platform
CN Ram - Essar Group
Essar Group , , , , shipping,
20 5

60,000 15,000
Leadership
Ram 700 Software software

Ram

, ,

Management Style
Ram CIO 5 Rural Shores Business
Services outsource



Fabio Faria - Votorantim Industrial
Votorantin Industrial 21 , , , ,

Leadership
Faria
globally

outsource, enterprise solutions

Management Style
Faria

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Faria
handling

model SAP ERP 10,000 14

Michael Leung, China Construction Bank (Asia)

Leadership
Michael

Leung
operation
Management Style
Michael

Hedge Funds
Michael Sales Management

http://www.informationweek.com/news/galleries/global-cio/interviews/225701254?pgno=9
http://mig-events.com/cio-es/2009/speaker.php
http://hk.linkedin.com/pub/michael-leung/0/1ab/3ba
http://www.informationweek.com/news/global-cio/interviews/225701865