Distribution channel in Hotel Housekeeping and F&B Department Marketing in Hospitality and tourism Industry

FYBBA (T&T) anish kumar 1110

Taj Vivanta, Goa Vivanta by Taj - Panaji, Goa is located in the heart of the city. The hotel prov ides for easy access to the business & industrial belt of Goa, capital city of P anaji & Old Goa with its rich history. Vivanta by Taj - Panaji, Goa. It offers 170 rooms and suites with views of the b uzzing Panaji City and the sparkling Mandovi River. All rooms have wireless broa dband internet, surround sound home theatre, artistically ordained walls, stylis h furniture, iron and board, 32 Inch Sony televisions and Multi Media panels Distribution channels A path through which goods and services flow in one direction (from vendor to th e consumer), and the payments generated by them that flow in the opposite direct ion (from consumer to the vendor). A distribution channel can be as short as being direct from the vendor to the co nsumer or may include several interconnected intermediaries such as wholesalers, distributors, agents, retailers. Each intermediary receives the item at one pri cing point and moves it to the next higher pricing point until it reaches the fi nal buyer. Housekeeping The housekeeping department is the cleanliness department of the hotel. Housekee per, assistant housekeepers, room maids, cleaners, staff maids, cloakroom attend ants, house porters, valets, laundry and linen keeper are part of the department . Each of them carries out a service which reaches the guest. The products they use like the cleaning chemicals products, linen, towels, toile tries, bathrobes, cleaning equipment etc. are supplied to this department of the hotel by the wholesalers or suppliers. The cleaning chemical products and equipment are supplied by Amsse Products Indi a based in Jamia Nagar, Okhla, New Delhi. Wholesale suppliers of industrial floo r cleaning machine, drain cleaning equipment, cleanroom products, industrial flo or sweepers, high pressure jet cleaner, safety products, vacuum cleaner, double mop wringer trolley, glass cleaning tools, ride on scrubber, stainless steel han d dryer. The dcor of the room, bedding, toiletries is supplied by Fab India based in Bragan za Bungalow, Opp. Indoor Stadium, Off. D.B. Road Campal, Panjim. The other produ cts that are used by the housekeeping dept. are the staff uniform which is suppl ied by Senor the suit people , Market Road, Panjim ,linen washing done by Launde raids in Verna Industrial Estate and Flowers and Floral Petals for decorating

the rooms is imported from Bangalore. These the hotel by transport like vans or trucks. ousekeeping inventory store by the executive taken by the staff of the housekeeping dept. ervices of the guest. Organization chart

products are transported in bulk to The products are then kept in the h housekeeper. The products are then in order to carry out the various s

Channels Food & beverage The F&B Dept. provides guests with extensive food and beverage products and serv ices. This is done with the help of the staff who work under the various departm ents like the Executive Chef, Catering Director, Restaurant Manager, Beverage Ma nager Etc. The product that is the food fruits, vegetable, chicken etc. and bevera ge cold drinks, alcoholic drinks etc. is supplied to the hotel in bulk by the whol esale food director and beverage Supply Company. Food is supplied by Magsons Foods Pvt. Ltd. based in 18 June Road, Panjim. Crock ery is imported from Guangzhou INEO Kitchen Equipment Co., Ltd. is located in Ch ina. Cleaning of the restaurants is done with equipment supplied by Dusters Tota l Solutions Services PVT LTD from Bangalore. Some of the beverage suppliers are United Breweries Ltd in Bethora, Ponda , Devika Beverages Private Limited ,Marg ao, Big Banyan , Panjim etc. This is transported by delivery trucks in crates and boxes to the hotel and is k ept in check by the Directorate of F&B. The food is then taken from the store t o the kitchen where the chef uses it to prepare dishes and then taken by the wai ter or room service attendant and served to the guest. The beverage in the store is taken to the bar / restaurant and then taken by the waiter / room service at tendant and then served to the guest. Organization chart

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