Professional Documents
Culture Documents
To know what are the trends in General Insurance. To find out the developments in the General Insurance.
2. METHODOLOGY:
The study was carried out in Mumbai. Extensive Library Research was carried out. Various Websites were referred. Primary data was collected through interviews. Various books, magazines and newspapers have been referred
EXECUTIVE SUMMARY
Insurance is not the sale of products, but servicing customers. It is a system, by which the losses suffered by a few are spread over many,Exposed to similar risks. Insurance is a protection against financial loss arising:on the happening of an unexpected event. Insurance companies collect premiumsto provide for this protection. A loss is paid out of the premiums collected fromthe insuring public and the Insurance Companies act as trustees to the amountcollected. The very fundamental principle of spreading of the risk is actuallypracticed by the insurance companies by reinsuring the risks that they haveinsured. The opening up of the Insurance Sector to Private Companies, has madeavailable more products and world class service to Indian Customer.This project has been made with an objective to give an insight into various factsof General Insurance sector in India.An attempt has been made to explain the apex body of General Insurance. i.e. General Insurance Corporation of India, its structure, products and subsidiaries.Also the review of latest entrants into insurance sector viz private players likeTATA AIG General Insurance Company, Reliance General Insurance Companylimited, Bajaj Allianz General Insurance Company, IFFCO Tokio GeneralInsurance Company, Royal Sundaram General Insurance Company limited andICICI Lombard General Insurance Company have been described in brief, Due tothe growth in the technological sector of the country, the insurance companieshave started utilizing these technologies to its optimum level. A case study basedon the devastating Mumbai floods on 26 th July 2005 is been prepared and facts of the case are being listed along with the effect of the particular situation on theGeneral Insurance Companies is been justified
INDEX
Serial no. Topic
1 Origin of Insurance 1 2 A brief history of the Insurance sector 2 3 Insurance Sector Reforms 5 4 Insurance Regulatory Authority 7 5 Insurance Industry Classification 8 6 4 Is of Insurance 10 7 General Insurance 12 8 Product levels 15 9 Frequent Terms Used 20 10 Public Sector Subsidiaries 21 11 Private Players 30 12 Market Share 40 13 Insurance Regulatory & Development Authoritarian 42 14 Products
Page no.
Origin of Insurance
Whenever there is uncertainty there is risk. We do not have any control over uncertaintieswhich involves financial losses. The risk may be certain events like death, pension,retirement or uncertain events like theft, fire, accident, etc.Insurance is a financial service for collecting the savings of the public and providingthem with risk coverage. It comes under service sector and while marketing this servicedue care is taken in quality product and customer satisfaction. The main function of theInsurance is to provide protection against the possible chances of generating losses.The insurance sector in India has come a full circle from being an open competitivemarket to nationalization and back to a liberalized market again. Tracing thedevelopments in the Indian insurance sector reveals the 360-degree turn witnessed over aperiod of almost two centuries. Brief History of the Insurance Sector The business of life insurance in India in its existing form started in India in the year1818 with the establishment of the Oriental Life Insurance Company in Calcutta. Some of the important milestones in the life insurance business in India are: 1912: The Indian Life Assurance Companies Act enacted as the first statute to regulatethe life insurance business. 1928: The Indian Insurance Companies Act enacted to enable the government to collectstatistical information about both life and non-life insurance businesses. 1938: Earlier legislation consolidated and amended to by the Insurance Act with theobjective of protecting the interests of the insuring public. 1956: 245 Indian and foreign insurers and provident societies taken over by the centralgovernment and nationalized. LIC formed by an Act of Parliament, viz. LIC Act, 1956,with a capital contribution of Rs. 5 crore from the Government of India. The Generalinsurance business in India, on the other hand, can trace its roots to the Triton InsuranceCompany Ltd., the first general insurance company established in the year 1850 inCalcutta by the British.Some of the important milestones in the general insurance business in India are:1907: The Indian Mercantile Insurance Ltd. set up, the first company to transact allclasses of general insurance business. 1957: General Insurance Council, a wing of the Insurance Association of India, frames acode of conduct for ensuring fair conduct and sound business practices. 1968: The Insurance Act amended to regulate investments and set minimum solvencymargins and the Tariff Advisory Committee set up. 1972: The General Insurance Business (Nationalization) Act, 1972 nationalized thegeneral insurance business in India with effect from 1st January 1973. 107 insurersamalgamated and grouped into four companies viz. the National Insurance CompanyLtd., the New India Assurance Company Ltd., the Oriental Insurance Company Ltd. andthe United India Insurance Company Ltd. GIC incorporated as a company.INSURANCE SECTORThe opening up of Insurance sector was a part of the on going liberalization in thefinancial sector of India. The
changing face of the financial sector and the entry of several companies in the field of life and non life Insurance segment are one of the keyresults of these liberalization efforts. Insurance business by way of generating premiumincome adds significantly to be the GDP.Over the past three years, more than thirty companies have expressed interest in doingbusiness in India. The IRDA (Insurance Regulatory Development Authority) is theregulatory authority, which looks over all related aspects of the insurance business. Theprovisions of the IRDA bill acknowledge many issues related to insurance sector.The IRDA bill provides guidance for three levels of players - Insurance Company,Insurance brokers and Insurance agent. Life Insurance sector is one of the key areaswhere enormous business potential exists. In India currently the life insurance premiumas a percentage of GDP is 1.3 % against, 5.2 per cent in the US.General Insurance is another segment, which has been growing at a faster pace. But asper the current comparative statistics, the general insurance premium has been lowerthan life insurance. General Insurance premium as a percentage of GDP was a mere 0.5'per cent in 1996. In the General Insurance Business, General Insurance Corporation(GIC) and its four subsidiaries viz. New India Insurance, Oriental Insurance, NationalInsurance and United India Insurance, are doing major business. The General InsuranceIndustry has been growing at a rate of 19 percent per year.3 The entry of several private insurance companies, particularly international insurancecompanies, through joint ventures, will speed up the process of insurance mobilization.The competition will unleash new schemes and benefits, which will give consumers abetter Chance to save as well as insure. The regulatory system in India is relatively newand takes some more time to make the Insurance sector a perfectly competitive one.Insurance Regulatory Authority of India issued regulations on 15 subjects whichincluded appointed. Actuary, actuarial report, Insurance agents, Solvency margins, re-insurance, registration of Insurers, and obligation of insurers to rural and social sector,investment and accounting procedure. The reform in Insurance in India is guided byfactors like availability of a variety of products at a competitive price, improvement inthe quality of customer services etc. Also the employment opportunities in the Insurancesector wil1 increase as major players set their business plans in India. The policy of thegovernment to open up the financial sector and the Insurance sector is expected to bringgreater FDI inflow into the country. The increase in the investment limit in this vitalsector has generated considerable business interests among the foreign Insurancecompanies" Their entry wil1 certainly change the Insurance sector considerably.
But at the same time, the committee felt the need to exercise caution as anyfailure on the part of new players could ruin the public confidence in the industry. Hence,it was decided to allow competition in a limited way by stipulating the minimum capitalrequirement of Rs. 100 crores. The committee felt the need to provide greater autonomyto insurance companies in order to improve.
General Insurers General Insurance Corporation of India (GIC) (with effect from Dec 2000, anational reinsurer)
Life Insurance- Life Insurance Corporation of India. ICICI Prudential Life Insurance Ltd. Tata AIG Life Insurance Corporation Ltd. ING Vysya Life Insurance Corporation Ltd. Etc
General Insurance -General Insurance Corporation of India.1. Oriental Insurance Company Ltd.2. New India Assurance Company Ltd.3. National Insurance Company Ltd.4. United India Insurance Company Ltd Bajaj Alliaz General Insurance Company Ltd.
4 Is of Insurance Service
The 4 Is refers to the different dimensions/ characteristics of any service. Unlikepure product, services have its own characteristics and its related problems. So theservice provider needs to deal with these problems accordingly. The serviceprovider has to design different strategies according the varying feature of theservice. These 4 Is not only represent the characteristics of different services butalso the problems and advantages attached to it.These 4 Is can be broadly classified as: Intangibility Inconsistency Inseparability Inventory Intangibility: Insurance is a guarantee against risk and neither the risk nor the guarantee istangible. Hence, insurance rightly come under services, which are intangible.Efforts have been made by the insurance companies to make insurance tangible tosome extent by including letters and forms
Inconsistency Service quality is often inconsistent. This is because service personnel havedifferent capabilities, which vary in performance from day to day. This problem of inconsistency in service quality can be reduced through standardization, trainingand mechanization. Inseparability Services are produced and consumed simultaneously. Consumers cannot and donot separate the deliverer of the service from the service itself. Interaction betweenconsumer and the service provider varies based on whether consumer must bephysically present to receive the service. Inventory No inventory can be maintained for services. Inventory carrying costs are moresubjective and lead to idle production capacity. When the service is available butthere is no demand, cost rises as, cost of paying the people and overhead remainsconstant even though the people are not required to provide services due to lack of demand.In the insurance sector however, commission is paid to the agents on each policythat they sell. Hence,
not much inventory cost is wasted on idle inventory. As thecost of agents is directly proportionate to the policy sold
GENERAL INSURANCE
With the opening up of the insurance industry to the private sector, the need for a strong,independent and autonomous Insurance Regulatory Authority was felt. As the enacting of legislation would have taken time, the then Government constituted through aGovernment resolution an Interim Insurance Regulatory Authority pending the enactmentof a comprehensive legislation.The Insurance Regulatory and Development Authority Act, 1999 is an act to provide forthe establishment of an Authority to protect the interests of holders of insurance policies,to regulate, promote and ensure orderly growth of the insurance industry and for mattersconnected therewith or incidental thereto and further to amend the Insurance Act, 1938,the Life Insurance Corporation Act, 1956 and the General insurance Business(Nationalization) Act, 1972 to end the monopoly of the Life Insurance Corporation of India (for life insurance business) and General Insurance Corporation and its subsidiaries(for general insurance business).Definition and meaning: 1.INSURANCE: Insurance is the means of managing risk and protection against financial lossarising as a result of contingencies, which may or may not occur.In other words, insurance is the act of providing assurance, against a possible loss,by entering into a contract, with one who is willing to give assurance. Through thiscontract the person willing to give assurance binds himself to make good such loss, if itoccurs. 2.GENERAL INSURANCE: General insurance means managing risk against financial loss arising due to fire,marine or miscellaneous events as a result of contingencies, which may or may not occur.General Insurance means to Cover the risk of the financial loss from any naturalcalamities viz. Flood, Fire, Earthquake, Burglary, etc.. i.e. the events which are beyondthe control of the owner of the goods for the things having insurable interest with theutmost good faith by declaring the facts about the circumstances and the products bypaying the stipulated sum , a premium and not having a motive of making profit from theinsurance contract.Some of the General Rules: 1.Mis-description :The insurance policy shall be void and all the premiums paid by insured may beforfeited by the insurance company in the event of mis-presentation or mis-declaration and/or non-disclosure of any material facts. 2Reasonable care :The insured shall take all reasonable steps to safeguard the property insuredagainst any loss or damage. Insured shall exercise reasonable care that onlycompetent employees are employed and shall take all reasonable precautions toprevent all accidents and shall comply with all statuary or other regulations 3.Fraud :If any claim under the policy may be in any respect fraudulent or if any fraudulentmeans or device are used by the insured or any one acting on the insureds behalf to obtain any benefit under the insurance policy, all the benefits under theinsurance policy may be forfeited..
The loss or damage or liability or expenses whether direct or indirect occasion byhappening through or arising from any consequences of war, invasion, act of foreignenemy, hostilities (whether war be declared or not), civil war, rebellion revolution, civilcommotion or loot or pillage in connection therewith and loss or damage caused bydepreciation or wear and tear. However the risk of loss or damage by war can be insuredby payment of additional premium in some cases only.
Product levels:
In this figure there is a nucleus or core in the center, which is supported by series of tangible and intangible features and benefits and these form a cluster around the coreproduct.
The core product of insurance company is insuring life and non life products. People optfor this service as they want to secure their life, people dependent on them and othervaluable things in life.The time factor plays an important role while providing service to the customer. Thecustomer expects that the procedures for settling the claim should be short and not muchtime consuming. They should get the benefits of the service as soon as possible
Today the technology is boosting in each and every field. Insurance is not an exception.Companies have started providing customers facility of online payment of premiumthrough their websites. They also provide online assistant to the customer the policystatus and how to calculate the premium. To calculate the premium they just need thepresent age, the type of police, sum assured, and accident covered if any. By filling in thisinformation you can calculate the amount of premium you have to pay. The customer canpay their premiums by means of credit cards or can also give standing instruction to thebank in order to pay their monthly premiums.The insurance companies also provide loan facilities against their policies. At presentloans are granted on unencumbered polices afollows: Up to 90% of the Surrender Value for policies, where the premium due is fully paid-up, and Up to 85% of the Surrender Value for policies where the premium due is partly paid-up.The minimum amount for which a loan can be granted under a policy is Rs150. The rateof interest charged is 10.5% p.a., payable halfyearly. Loans are not granted for a periodshorter than six months, or on the security of lost policies (the assured must have theduplicate policies) or on policies issued under certain plans. Certain types of policies are,however, without loan facility.
Additional cover:An insurance policy extended to cover additional risk perils such as strikes. Riotsand Civil commotion etc on payment of extra premium. Agreed value policy:Policy which undertakes to pay a specified amount in case of total loss.Under this case the policy does not take into account the current market value. Assessor:Person who estimates the value of goods for the purpose of apportioning the sumpayable by the underwriters to settle the claims. Also called as Surveyor. Assured:Party indemnified against 19ss by means of insurance. Burglary:It is a theft committed by breaking into or out of the premises. Evidence of breaking In, Is necessary Coverage:The scope of protection provided under a contract of insurance; any of several riskscovered by a policy. Cargo insurance:A generic term used in both inland marine and ocean marine insurance todesignate the types of insurance available to provide coverage for cargo that is beingtransported by truck, rail, air, ship, or boat. Certificate of Insurance:A statement of coverage issued to an individual insured, specifying the insurancebenefits and principal provisions applicable to the member. Claim:The formal request by a policyholder or a claimant for payment of loss under aninsurance policy. Co-insurance:A provision under which an insured who carries less than the stipulatedpercentage of insurance to value, will receive a loss payment that is limited to the sameration which the amount of insurance bears to the amount required; Cover Note:Is the document that is issued provisionary pending issuance of insurance Policy. Indemnity:Legal principle that specifies an insured should not collect more than the actualcash value of a loss but should be restored to approximately the same financial positionas existed before the loss Insurable Interest:A condition in which the person applying for insurance and the person who is toreceive the policy benefit will suffer all emotional or financial loss, if any untouchedevent occurs. Without insurable interest, an insurance contract is invalid, Insurance:Social device for minimizing risk of uncertainty regarding loss by spreading therisk over a large enough number of similar exposures to predict the individual chance of loss. Net Premium:The portion of premium rate which is designed to cover benefits of the policy,excluding expenses, contingencies and profit. Policy:Is the legal document that has the conditions of the insurance contract. Premium:It is the amount paid to secure an insurance policy. Salvage:Recovery made by an insurance company by the sale of property which has beentaken over from that insured as a part of loss settlement. The remains of damaged vehicleor any other property.
Third party:Any person other than the two parties signing an insurance, contract. Underwriting:Underwriting of a risk involves consideration of material, facts on the basis of which a decision will be taken whether to accept the risk and if so at what rate of premium.
OICL, is the First to have underwritten the biggest Grass Root Refinery Project, RelianceJamnagar Refinery. First to have issued a Package Policy under mega risk to PSU Oil giants. . First to have issued Advance Loss of Profits policy in India. First to have issued directors & Officers liability policy in India. First to introduce Kidnap & Ransom cover in India. First to have issued Stock Brokers and Stock Exchange custodial services policyin India. First to have issued tailor-made cover for Cellular Communication systems. First to have front office computerization drive in India. First to have a system of in-house loss assessment upto statutory limits. First to have started motor third party conciliatory proceedings
THE PROFILE
The Oriental Insurance Company' Ltd. (OICL) is one of the leading GeneralInsurance companies in India and is a subsidiary of the General Insurance Corporation(GIC) of India. It is one of the oldest Insurance companies and was established in theyear 1947. The Company transacts all kinds of non-life insurance business ranging frominsurance covers for very big projects to small rural insurance covers.OICL has its Head office in New Delhi, the capital of India. The Company has 21Regional Offices, 311 Divisional Offices and 635 Branch offices in various cities of thecountry.Reinsurance connections are spread all over the world. The Company has a veryhigh reputation in the Reinsurance market.OICL specializes in devising special covers for large projects like Power Plants,Petro-chemical, Steel Plants and chemical plants. It has a highly technically qualifiedand competent team of professionals, to render the best customer service. The Companyhas a dedicated project cell at the Head Office as well as major cities of India. A specialR & D team has been dedicated to bring out special innovative covers like Stock-Brokers' Policies, Special Package Policies etc.MISSION o To develop general insurance business in the best interest of the community. o To provide financial security to individuals, trade and commerce by offeringinsurance products and service of high quality at affordable cost.
VALUES
o
Highest priority to customer needs. o High standards of public conduct. o Transparency in operations.
In areas coming within competence of GIC respond to all commercially viablegeneral insurance requirements of the citizens, not hitherto available within threemonths from the date on which such a demand is received. o In areas covered by tariff, appropriate proposals will be submitted to the Tariff Advisory Committee with appropriate comments within two months. o
Continue to provide customized insurance products for weaker sections of thesociety at affordable price within six months of receipt of a request for a specifictype of cover. o Prepare booklets on standard policy covers setting out essential information andmake such booklets readily available for purchase at suitable places. o Promote customer education in general insurance service by holding workshopsin important regional centers. o Make available to a customer, on request to the policy issuing office, the status of his claim and/or claim settlement details within 7 working days. o Endeavor to set up a system of Ombudsman at four metropolitan cities toconciliate disputes on personal line insurance claims
CORPORATE OBJECTIVES:
o
To serve better the insurance needs of the entire community, keepingCUSTOMER as the focus. o To serve better the insurance needs of the entire community, keepingCUSTOMER as the focus. o To manage Business profitably, Manage funds judiciously and deploy investiblefunds for optimum Yield. o To manage Business profitably, Manage funds judiciously and deploy investiblefunds for optimum Yield. o To work towards minimization of losses and develop Risk ManagementTechnologies. o To function as a strong and dynamic non-life insure
Marine o Professionals o Business/Office/Traders o Engineering/Industry o Agriculture/Sericulture/Poultry o Animals/Birds o Aviation o Motor Vehicle Private/Commercial o Health-Mediclaim/Overseas Mediclaim/Personal Accident
Marine Loss of cargo/machinery during Import o Claim due to Electrical/Mechanical/Electronic Breakdown/mishandling/ o Impact damage to machine. o Claim due to Burglary/Theft of Vehicle o Accidental Death Claim o Permanent Disability/Injury claim due to accident o Temporary Total Disability (TTD) (Weekly compensation) claim due to accident o Mediclaim claim due to hospitalization (disease/accident) o Claim due to Death of Cattle (Non-IRDP)/Permanent Total Disablement.Damage claim to private Vehicle (Car/2Wheeler) due. to accident o Claim of Damage to Commercial Vehicle (Taxi/Bus/Lorry) due to accident.Third Party (T.P.) Claim due to accident
II.
writing Companyin 23 countries spanning 5 continents. It increased its reach and capacity, for reinsurancefacilities for all classes of business.Starting way back in the 1920s, New India's UK operations have now taken deep root.New India is party to one of the oldest reinsurance treaties in the UK market. Throughparticipation in Aviation and Marine Hull underwriting, New India has, over a period of time, strengthened its market presence. In 1980's with the establishment of a full-fledgedbranch to underwrite UK Business, it has extended its UK operations, authorized by theDepartment of Trade and industryThe New India commenced its Japan operations in 1950, and now: operates through 8branches. The Japanese operation covers 35% of the Companys overseas premiumincome
II.
Market Share
As by this time we are well versed with all the General Insurance companies bothPublic and private we know how each company contributes serving the customersand also generating revenue through it. We also know that General Insurancecontributes towards the Gross Domestic Profit, but now let us see how thesecompanies individually contribute towards the Gross Domestic Profit through theway of Market Share of each company both
Private & Public.As we can see in the Pie Charts a comparison of 3 consecutive years have beentaken which are 2003-04, 2004-05 & 2005-06.Public Companies have been dominating the General Insurance Market since along time, the market share of Private companies have been improving in the lastfew years by approximately 6 % each year, but then too Public sector companiescapturing the major market.But also in Public sector companies New India Assurance is been leading the waywhich is been closely followed by the remaining. Among the private players wecan note that ICICI Lombard is leading the way.By considering 2005-06 as the base year, we can note that the market share of Public companies have been deteriorating having 73.43% of the market share from85.54% in the year 2003-04
memberrepresenting interest of commerce, trade industry, agriculture, surveyors, agents,intermediaries etc.Chairperson and members ~f Authority are ex-officio members of InsuranceAdvisory Committee.15)
Products
The different types of General insurance products are listed below. While most policiesare optional that is at the behest of the insured, some are mandatory. The mandatory onesare: 1.Motor Insurance 2.Public liability (for corporate class) Other policies include:
Fire insurance:1.Building or flat 2.Furniture fixtures & other contents 3.Loss of profit that is consequential loss
Miscellaneous insurance
Personal insurance Burglary ,theft Workmens compensation Fidelity guarantee Cancer Mediclaim Comprehensive Package Policy for jewelry, T.V, V.C.R, Furniture etc
Inland vessels ocean going vessels, fishing & sailing vessels, freight at risk, constructionof ships, voyage insurance of various vessels, ship breaking , insurance Awaiting break up, insurance Oil & energy in respect of onshore & offshore risks including constructionrisk.
Non Traditional / Rural:1.Cattle / Hens 2.Crop 3.Water Pump for agriculture 4.Hut 5.Other Livestock
Motor Insurance:-Motor insurance is mandatory for all types of vehicles in India. There are two types
of motor insurance viz 1.Third party, which only insures the party / parties other than the owner in anaccident 2.Comprehensive, which insures the owner as well as the third party involved.46 The premium for motor vehicles is decided on the following factors: Value of the vehicle Location where it is to registered .places having higher claim rates (like Mumbai)are likely to have higher premium
the driver is also insured along with the vehicle. A charge of rs.15/- is madeas premium for the driver. For all sorts of vehicles insured, the policy would not cover theuse on hire , reward or organized racing ,speed
reliability trails and speed testing.There is (NCB) No Claim Bonus applicable for each year an insured person does notclaim .It is accrued as a 5% deduction from the premium amount for the next year,subject to maximum 50%.
Property Insurance:- Property insurance covers land, buildings and the contents of building.There are several
types of Property insurance packages, but the most common are theFire Insurance and burglary Insurance
Fire Insurance Fire insurance is a comprehensive policy, which goes beyond only fire accidents.The policy,
besides covering loss on account of fire, also covers loss on account of thefollowing Earthquake Riots Strikes Malicious Intent Floods Fire insurance only can be taken by the owner of the premises to be insured. A tenantcannot insure rented premises since he does not have insurable interest. But the tenant hasthe option of insuring the contents of the premises. The premium is based on Goodfaith and depends on the value of property being insured.It should be noted that thought fire insurance is not compulsory, in case of corporateavailing of loans, the lending institution may insist on equipment or relevant property tobe insured against fire. This trend is now also being followed by housing financecompanies, some of which are insisting that the premises be insured against fire
Burglary:- Burglary insurance covers all losses arisen out of burglary committed in ones premises.The only
condition for lodging a claim on the insurance party is that there should be aforced entry in to the premises. A forced entry may in the form of physical damage tothe entry area, or to a person or entry gained through coercion. In this case too, the policyhas no limitations and it is the right of the insured to decide upon the value of theinsurance cover
Medical Cover Repatriation Of Remains Checked Baggage Loss / Baggage Delay Passport Loss Personal Accident Overseas Personal Liability Hijack Relief Benefit The plan available now with various companies are however not the same as eachcompany has introduced. Some variation in the cover to suit the varyingrequirements.Types of overseas Mediclaim insurance policy Individual Overseas Mediclaim insurance policy Student Overseas Mediclaim insurance policy Senior Citizen Mediclaim insurance policy
international market.But lacking in the process of computerization and in pricing (premium rate) is also seen.In product, we have demand in less because lack of awareness for adequate insurancecover in India with insuring public. Our marketing strategy is not very modern. But weare trying to rectify both these (Technology and Marketing) areas.The problems faced by Indian Insurance Sector Today:The main problems are:[Lack of awareness for insurance needs.[Lack of penetration due to inadequate marketing/delivery system.[Total computerization still in the process of implementation.[Sophisticated covers do not have adequate demands because of General attitude toinsurance in India
The Schemes
Recognizing its organizational strengths, the Govt. of India has also entrusted thecorporation with the administration of various schemes for social melioration and publicwelfare. Social security schemes benefiting millions of Citizens below the poverty line.Personal Accident Insurance and Hut Insurance are operated all over the country forwhich the premiums are paid by the Government. The GIC administers on behalf of Government, the crop Insurance scheme for areas and crops notified under the cropInsurance Scheme.Various low cost mass insurance policies have been evolved over a period of time, e.g.'Jan Arogya Bima Policy'. Role General Insurance Industry is playing in the growth of economy of the country: The General Insurance Industry has an enviable track record among public sectorunits. It has a consistent profit and dividend paying record accompanied by a steadygrowth in its financial resources.Through investments in theGovernment sector and: socially - oriented Sectors theIndustry has contributed immensely to the nation's development. The industry isrecognized as one of the largest financial' Institutions in the Country. The venturesinitiated by the industry in the areas of Mutual Fund, Housing Finance have doneexceedingly well in recent years.To protect the country's foreign exchange reserves, the reinsurance arrangement are soorganized that maximum retention is made possible within the country while at the sametime protecting interests of the policy holders. The GIC'S inwards reinsurance wing,called the SWIFT, maximizes the foreign exchange balance by acting as an internationalinsurer-accepting risk from all over the globe. GIC'S International operation:GIC'S international operations span over 31 countries around the globe. The reinsuranceexpertise built over a long period has made the Indian Insurance Industry a globallyacknowledged reinsurer of repute GIC'S risk management skill has been backed byspecialists with a vast insurance experience.Thus, the technical and underwriting skills have been acknowledged in theinternational market. The corporation operates in 17 countries through branches andagencies, whereas in another 14 countries, it has subsidiaries and associatecompanies. The GIC has a subsidiary company known as 'India International Pvt,Ltd.,' operating in Singapore and a joint-venture company, Kenindia Insurance co.Ltd.The impact of liberalization of economy in the activities of GlC.With the liberalization of economy, General Insurance in India is poised for a quantum jump, both in quality and quantity.Vision for the future:It is estimated that the industry will outstrip the present rate of growth and reach apremium value of over Rs. l,20,000 millions by taking advantage of the extralarge mega-risk and social awareness of insurance in general, even as . a developing country turnsinto a developed country.The task before the industry to service the growing number of policy-holders wouldequally see a quantum jump in issuance of documents and settlement of claims. Matchingreserves and consequent investment will be a natural corollary. It is expected that the investment portfolio will touch around Rs. 2,50,000 millions bythe end of the next decade, with the strength built up over the years since nationalization,GIC new looks to the future with confidence and optimism, takes on global chal1engewith its high standard of service, innovative initiative and a compelling socialperspective.GIC's plan - in new business areas:The two new areas that GIC is getting into are the areas of health care and cropinsurance. For the health care business, the corporation has received permission to set upa
separate management services company. GIC has plans to increase the scope of coverin health care, personal accident and crop insurance and will require expertise in pricingthe products.The Research & Development activities:They have just entered these areas and for the coming five years we are investingapproximately 500 crores. GIC'S R & D cell is created backed up market research data.The subsidiaries of GIC are becoming an autonomous body.Privatization in the insurance sector of India - Is it in the right directionIt's purely a government decision and the nationalized sector is ready to face thechallenge. And have taken the challenge to stand in the stiff competition.And now, many private companies have entered the market. These companies are a resultof merger of Indian companies with foreign companies
TRENDS
Trends in any sector basically refers to the up gradations or acquiring new technologieswhich has replaced the conventional methods in any organizationsIn Todays automated and modernized era any organization cannot take a chance by notmaintaining pace with the competition.With the passage of time and taking into consideration todays needs and changingscenario insurance companies should also adopt new technology i.e. it should be trendyenough to meet customer needs and expectations.Trends or use of technology should be such that it is eco friendly enough to be used bycustomers. Today, right from a grocery shop to I.T sector technologies is explored to thefullestE-Business or E-commerce has sown its seeds in every sector of business which is one of the strongest sign of improvement and technology.As we are dealing here with insurance industry let us see the technology involved in theInsurance sector. Technological: Computerization: Initially, in the late 1950s the insurance companies used Unit Record Machines (ElectroMagnetic Machines) to process data punched into cards. Computers were introduces inthe mid 1960s and by the 1980s the Unit Phased Machines were phased out and theentire process was computerized. This brought about greater efficiency and quick servicedelivery.56 Internet: Internet usage has drastically improved in the last decade. There was a tremendousincrease in the use of technology by GIC during the late 1990s. The companiesLaunched its website in the mid 1990s to offer basic services such as modifying policies(change of address, change of nominee, etc) and querying the status of the policy.But today, the internet has completely changed the service delivery process. Internet istoday used to even sell insurance policies. Internet is, in fact, proving to be one of thewidely used distribution networks for selling insurance policies. Also internet is used forsending premium notices to policy holders through e-mails.Also GIC has a special feature on its website. It has a premium calculator whichaccurately displays the amount of premium month wise and the remaining balance. One just has to enter the age, name of the insurance policy, the sum assured and whether thereis an accident cover or not. By keying in this information, the entire premium amountsare shown within no time. This has helped the customer in a way so that he/she doesnthave to travel all the way to the branch to ascertain the amount of premium to be paid. Metropolitan Area Network (MAN) and Wide Area Network (WAN): GIC has commissioned a MAN connecting more than 75 branches in Mumbai. Thisenabled the policy holders to pay their premiums and get their status report, surrendervalue quotations and loan quotation, from any branch in the city. Following the MAN inMumbai, seven MAN centres (Chennai, Bangalore, Delhi, Calcutta, Pune, Hyderabad,and Ahmedabad) became operational.These MAN centres were connected to each other by a WAN network. This WAN wasdesigned for distributed processing without a central database each division
maintaineda database of the policyholders. The central office in Mumbai maintained an index of policy numbers and the corresponding IP addresses of the servers where the details of thepolicy were maintained.57 Electronic Clearance Service (ECS): Almost all the big organizations today provide the ECS facility to its customers. A policyholder having an account in any bank which is a member of the local clearing house canopt for ECS debit to pay premiums. The advantage here is that once the option isexercised, the policy holder need not visit a branch for paying the premium or collectingthe receipts. On the day indicated by the policy holder, the premium amount will bedirectly debited to the bank account of the policyholder and the receipt will be issued bythe designated branch office. Bank ATMs: Many insurance companies have a tie-up with commercial banks so as to enablepolicyholders to use the facility of paying premiums through the bank ATMs. ICICILombard has a tie up with ICICI bank; Bajaj Allianz has a tieup with Corporation bank and UTI Bank. Call Centres and SMS services: Almost all the insurance companies have their own call centres which cater to the phonebased queries of the policyholders. This service is 24x7 and they have the InteractiveVoice Response (IVR) systems at all the branches.Also, LIC and other companies now provide SMS services going with the new trends likeSMS banking in the banking sector
Claims
The Settlement of claims constitutes one of the important functions in an insuranceorganisation.The proper settlement of claims requires a sound knowledge of thee law, principles andpractices governing insurance contracts and in particular a thorough knowledge of theterms and conditions of the standard policies and various extensions and modificationsthere under.The procedure in respect of claim a under various classes of insurance follows a commonpattern and may be considered under 3 broad headings Preliminary procedure It is essential that early notification of the loss is received by insurance undue delay innotification would adversely affect the position of the insurer. However if there is anydelay in notification or not or weather is material will be ultimately decided by the courtsbased on the facts of the individual casesThe notice of loss condition in liability policies provides for two aspectsa.) Notification of the happening of the accident immediately followed byb.) Notification of the receipt of claim or suit filed against the insured.Under certain types of policies (e.g. Burglary) notice is also to be given to policeauthorities. Loss Minimization At common law, there is a duty on the part of the insured to observe good faith .This dutyof good faith means that at all times the insured has to act as if he is uninsured.For E.g., the private car package policy provides , among other things , that the insuredshall take all reasonable steps to safeguard the motor car from loss or damage and
tomaintain it in efficient condition. In the event of any accident or breakdown the motor carshall not be left unattended without proper precautions being taken to prevent furtherdamage or loss.59 Procedural On receipt of intimation of loss or damage insurers check that:a.) the policy is in force on the date of occurrence of the loss or damageb.) The loss or damage is by a peril insured by the policy.c.) Notice of loss received without undue delay.After this check up the loss is allotted a number and entered in the claims register. Claim Forms The contents of the claim form vary with each class of insurance .In general the claim ingeneral the claim form is designed to elicit full information regarding the circumstancesof the loss such as date of loss, time, cause of loss, extent of loss etc claim forms areinvariably sued in fire and miscellaneous insurance. Investigation and Assessment On receipt of the claim form duly completed from the insured the insurers decide aboutthe investigation and assessment of loss if the loss is small the investigation to determinethe cause and extent of loss is done by an officer of the insurers. Some times even thismay be waived and the loss settled he basis of the claim form only.The investigation of larger or complicated claims is entrusted to independent professionalsurveyors who are specialist in their line the appointment of a surveyor is intimated to theclaimant the surveyor is furnished with all relevant claim papers such as claim formpolicy copy etcHowever, many a times surveyor is appointed and survey is carriedimmediately on receipt on notice of loss, that is even before claim form could be issued. Claims documents In addition to the claim form independent survey report certain documents are requiredto be submitted by the insurers to substantiate the claim for example for fire claims forfire claims a report for the fire brigade for motor claims driving license registration copypolice report etc
Arbitration It is distinct from litigation and is a method of settling disputes under contract inaccordance and conciliation act 1996. Settlement The claim is processed on the basis of Claim formIndependent report from Surveyors, legal opinion, medical opinion etc as the case maybe. Various documents furnished by the insured. Any other evidence secured by theinsurersIf the claim is in order settlement is effected by cheque the payment is entered in claimsregister as well as in the relevant process record. Appropriate recoveries are made fromthe insurers if any Case Study 26/7/2005 Mumbai under water Mumbai will never be the same again. And so will the insurance sector in Mumbai afterthe 26/7 floods. Torrential rains which killed thousands and rendered many homeless,also led to loss of business and vehicles. The facts:
As fallout of the torrential rains, the non-life insurance sector was flooded with more than10000 claims totalling over Rs. 2000 crores. However, these did not include the 50000cars that have been damaged in Maharashtra.While the top four private sector general insurance companies, ICICI Lombard GeneralInsurance, Bajaj Allianz General Insurance, Iffco Tokio General Insurance and Tata AIGhave together received claims worth over Rs 1,000 crore; the four state-owned generalinsurance companies New India Insurance, Oriental Insurance, United Insurance andNational Insurance received claims close to Rs 1,500 crore.Private insurer, Bajaj Allianz General Insurance Company Ltd (BAGICL) alone hadreceived claims for at least 10,000 motor vehicles after the recent floods in Mumbai.As several companies temporarily closed down their operations and godown stocks wentmissing, corporate claims were the highest, in terms of value. Next came claims for carsand household goods and from shopkeepers and traders for their warehouses. A majorityof individuals and small and medium entrepreneurs also submitted claims.ONGC's insurance claim is considered to be the largest given its loss of $ 500 millionafter fire gutted the Bombay High rig.62 Insurance firms set up special cells to visit victims and settle claims. In many firms, thespecial teams worked round-the-clock to take stock of the loss and speed up thesettlement process.Bajaj Allianz settled claims worth about Rs 200 crore without any documentation, to thevictims of the recent floods in Mumbai.After the natural calamity, the Finance Minister sought speedy redressal of claims. Hedirected the Chairmen and Managing Directors of the four public sector general insurancecompanies that claims below Rs 50,000, arising out of the recent floods in Maharashtraand Gujarat, should be settled by August 31.Public sector player, National Insurance Company received 3,000 claims for Rs 350 crorefrom its customers in Mumbai for damage to property caused by the recent rains.While some insurers had taken a re-insurance cover, some have not. Mumbai floodsbrought to fore the ill-preparedness both among the mega polis administrative officialsand the insurance sector. While the latter seems to have realized the damages, the formeris still grappling with the situation. As death toll continues to rise, insurance firms haverealized the need to better manage natural calamities. The premium for flood covers mayrise in coming years.63 The effect: Heres a warning to the lakhs of Mumbaikars who are planning to insure their houses inthe wake of the recent deluge. One will have to read the fine print carefully. Public sectorinsurance firms are quietly planning to drop the word flood from the policy.As of now, a household insurance policy is basically a fire insurance policy, which alsoincorporates a flood insurance policy. However, with 10,000 policy-holders filing claimstotalling Rs 1,500 crores, insurance firms are looking at new ways to keep their headsabove water. After the last calamitythe Latur quake of 1993 insurance firms haddropped earthquakes from the household insurance policy.Those wanting to insure their homes against flooding may now have to pay a separatepremium. The insurance sector has suffered losses of about Rs 1,500 crore. Thesecompanies may not get re-insurance for these policies as they had not taken re-insurancefor these small individual polices