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Please take this brief survey to share your experience using our site (by answering 9 simple questions) and help us improve in the future. Fill the Survey and get an assured Gift.*

1) Are you an existing customer? Yes No 2) How old are you? Years 3) What is the main reason for visiting our website? I am looking for: Log in for Online services (net banking etc..) Specific products and services for individual customers Specific products and services for business customers Interest rates, Service charges Details of Bank branches & ATMs locations Lodging Complaint Career opportunities Information about ING foundation Press announcements General company information Financial information and shareholder information Address/ telephone numbers for an bankoffice Other (please specify): No specific reason 4) Were you able to find the information you were looking for? Yes No If No, What were you looking for? Please Mention.

What in

T T T T T T

5) Please express your views about the website by picking a response for the statements below. The Bank website Not Completely agree, Completely Agree Disagree agree not disagree disagree .. is well-structured(good layout and design) .. is Visually appealing ... has clear titles / names for the sections ... individual pages are well designed ... terminology usage is consistent across the all webpages ... is user friendly/ easy to navigate ... meets my expectations overall, should be improved

6) Please indicate to what extent you agree with the statements below. The information on the website Not Completely agree, Completely Agree Disagree agree not disagree disagree ... is relevant ... is written in understandable wording ... is comprehensive The text on the website is easy to read ... is useful ... is credible ... is up-to-date

7) Overall reaction to website

NotApplicable Wonderful Easy Satisfying Stimulating Flexible

Terrible Difficult Frustrating Dull Rigid

8) If there were one thing we could improve upon in regards to our website, what would that be? Please Mention.

9) Anything else you would like to share? Anything information/facility you want us to add in our website? Please give your ideas and suggestions. (Your comments will help us improve our website)

10) Your Personal/Contact information (For informing you about your gift) Name E-mail id Mobile no

Thank you very much for spending your valuable time to fill in the survey. Your comments are very valuable to us and would help us to improve our website quality. We take your feedback very seriously and implement them to improve our website to make it much more user friendly.
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