BO CO THC TP NHN THC

MC LC
BO CO THC TP NHN THC ....................................................................................................... 1 A.LI NI U .......................................................................................................................................... 3 1.Ni dung, ngha ca t thc tp ......................................................................................................... 3 2.Nhng kh khn,thun li ca sinh vin khi thc tp ti cng ty .......................................................... 3 2.1 Thun li ......................................................................................................................................... 3 2.2 Kh khn ......................................................................................................................................... 3 3. Li cm n ............................................................................................................................................ 4 B.NI DUNG ............................................................................................................................................... 4 Chng 1: Gii thiu chc nng, nhim v, c cu t chc ca n v tip nhn. .................................. 4 1.1 Gii thiu chung v chc nng ca cng ty .................................................................................... 4 1.2 Qu trnh hot ng v pht trin.................................................................................................... 4 1.3 C cu t chc ................................................................................................................................ 6 1.4 Sn phm v gii php .................................................................................................................... 8 Chng 2 : Ni dung thc tp................................................................................................................. 21 2.1 Cc v tr cng vic trong cng ty ................................................................................................. 21 2.2 Cc lnh vc hot ng ca cng ty ............................................................................................. 28 2.3 Cng vic c giao trong t thc tp ........................................................................................ 29 Chng 3: Nhn xt , xut ................................................................................................................. 40 3.1 u im ........................................................................................................................................ 40 3.2 Khuyt im .................................................................................................................................. 40 3.3 xut .......................................................................................................................................... 40 C.KT LUN ............................................................................................................................................. 40 1.Khi qut,h thng cc ni dung thc tp:.......................................................................................... 40 2.Cc v tr sinh vin c th m nhn sau khi ra trng ........................................................................ 41 3.Cm nhn chung ca em trong qu trnh thc tp: .............................................................................. 41

A.LI NI U i vi sinh vin khi ngnh k thut,t thc tp nhn thc c 1 vai tr rt quan trng gip c 1 ci nhn bao qut v r rng hn nhng vn c cp trong sch v,trong sinh vin ngnh in t vin thng cng khng l 1 ngoi l. c s to iu kin ca cc thy c trong khoa in t vin thng trng i hc Bch Khoa H Ni,em c c hi c thc tp ti cng ty ti chnh vin thng FTL trong khong thi gian t ngy 7/7 /2012 n 7/8/2012 vi a im trn thnh ph H Ni. 1.Ni dung, ngha ca t thc tp - Thy c tm quan trng ca vic hc i i vi hnh,vn dng nhng g hc c th p dng vo thc t - Hnh dung c nhng v tr c th lm sau khi ra trng t t chn ng i thch hp cho bn thn trong qu trnh hc tp sau ny - Hiu c m hnh tng quan ca 1 cng ty ngnh vin thng,c cu t chc v vn hnh ,iu kin xt tuyn v cc k nng cn thit c th lm vic ti cng ty -C c hi c va chm vi thc t,ci thin k nng mm ca bn thn 2.Nhng kh khn,thun li ca sinh vin khi thc tp ti cng ty 2.1 Thun li - Cn b nhn vin trong cng ty lun ci m,nhit tnh hng dn,to iu kin thun li cho sinh vin thc tp 2.2 Kh khn - Do thi gian u lm quen vi kin thc mi,sinh vin rt kh nhp tm v d b lc phng hng - K nng mm cn km nn rt kh thch nghi c vi mi trng lm vic mi

3. Li cm n Em xin gi li cm n chn thnh n ton th cc anh ch cn b nhn vin trong cng ty FTL to iu kin cho em c rn luyn bn thn v trng thnh hn trong qu trnh thc tp.FTL thc s l 1 tp th on kt,khng ngn ngi chia s trao i kin thc cng nhau hng ti mc tiu chung. B.NI DUNG Chng 1: Gii thiu chc nng, nhim v, c cu t chc ca n v tip nhn. 1.1 Gii thiu chung v chc nng ca cng ty Cng ty c phn Cng ngh Ti chnh Vin thng FTL (Cng ty FTL) thnh lp nm 2007. Cng ty FTL tp trung vo pht trin v tch hp cc gii php vin thng vi cc h thng thanh ton in t; cung cp cc gii php v dch v thanh ton n gin, an ton, thun tin da trn h tng vin thng, h tng thanh ton v h tng mng hin c. i ng k s FTL c nhiu kinh nghim thc t nhiu nm tham gia pht trin v trin khai cc v tr ch cht cho cc d n lin quan n cc nh cung cp dch v vin thng, ISP, Content Provider ln nh VMS, Viettel, VinaPhone, VTC, V2Y. FTL am hiu su rng nhiu mng nghip v trong h thng vin thng, thanh ton v ngn hng. Vi vic p dng k thut cng ngh mi nh Oracle, SQL Server, Linux, Unix, Window, Java, Javascript, JSP, PLSQL, HTML, DHTML, VB, C++, UML,v,v 1.2 Qu trnh hot ng v pht trin 1.2.1 Gii thiu Cng ty Tn Cng ty: CNG TY C PHN CNG NGH TI CHNH VIN THNG FTL -FTL a ch tr s chnh: s 15 ngch 7/105 Nguyn Cng Hoan, Phng Ngc Khnh, Ba nh, H Ni. S TK VN: 11720947386012

M ti Ngn hng Techcombank H Ni CNG TY C PHN CNG NGH TI CHNH VIN THNG FTL c thnh lp theo quyt nh s 0103018894 do S K hoch v u t thnh ph H Ni cp ngy 17/12/2009 ( thay i ln 4) vi cc ngnh ngh kinh doanh chnh: Sn xut phn mm v cung cp cc dch v phn mm T vn gii php cng ngh thng tin ( khng bao gm dch v t vn php lut) i l dch v bu chnh vin thng Sn xut, ch to, lp rp cc thit b cng ngh thng tin Dch v tin nhn, d liu, thng tin gii tr, thanh ton in t trn mng in thoi di ng ( tr thng tin Nh nc cm v dch v iu tra) Nghin cu, thit k, sn xut chuyn giao cng ngh tin hc v ng dng vo cc cng ngh khc i l cc dch v Internet v gia tng trn mng Dch v t vn, o to, chuyn giao cng ngh trong lnh vc in, in t, thit b vin thng, cng ngh thng tin v t ng ha (khng bao gm dch v t vn php lut) Mua bn thit b my mc trong lnh vc khoa hc k thut, in t, vin thng v cng ngh thng tin Sn xut, ch to, lp rp t in Lp t, bo hnh, sa cha h thng thng tin, mng my tnh, truyn thng Xut nhp khu cc mt hng Cng ty kinh doanh Qung co (khng bao gm qung co thuc l) 1.2.2 Tm nhn v mc tiu chin lc Cng ty FTL mong mun tr thnh nh cung cp gii php v dch v hng u trong lnh vc vin thng v thanh ton in t.Vi phng chm hnh ng lun v khch hng, cng vi gii php ton vn, dch v hon ho kt hp vi s n lc v tn ty ca tng c nhn v ton cng ty, FTL mong mun mang li nhiu

ng dng thnh cng, mang li hiu qu cao cho khch hng.i vi khch hng, d ln hay nh, FTL cam kt xy dng mi quan h lu di v tin cy. Ch bo hnh hu mi, lun tm ra gii php tt nht nhm a h thng ca khch hng hot ng hiu qu nht ng thi p ng nhu cu pht trin trong tng lai.FTL lun lun tin tng v n lc phn u ht mnh nhm cung cp cc sn phm, dch v hon ho mang li gi tr cho khch hng, cho x hi.

1.2.3 S mnh Xy dng cc gii php vin thng tin tin em li cho th trng thng mi in t cc gii php thanh ton an ton, tin cy, n gin v thun tin 1.2.4 Th mnh ca FTL Sn phm c pht trin nhm ti a ha li ch cho ngi s dng, vi cc c tnh ni tri: Tnh thn thin v d s dng: Giao din trc quan, thn thin, n gin, d nm bt v s dng. Tnh n nh: Cng ngh tin tin, pht trin bi nhng k s nhiu kinh nghim, sn phm c th nghim k cng, hn ch c ti a cc li khi s dng Tnh m v linh hot: Ngi s dng c th ty bin tt c cc chc nng ca phn mm, thay i t mn hnh giao din, yu cu nghip v v cc bo co u ra cho ph hp vi yu cu qun l 1.3 C cu t chc 1.3.1 i ng cn b nhn vin i ng cn b k thut ca Cng ty hin c hn 30 ngi v c trnh k s, c nhn tr ln, tt nghip i hc chnh quy chuyn ngnh k thut ( CNTT v in t vin thng). i ng qun l c nhiu nm kinh nghim v ng vai tr

ch cht trin khai cc h thng phn mm ti cc cng ty vin thng ln nh VMS, Vinaphone, Viett el,v.v S b my hot ng nhn s ca cng ty:

Gim c iu hnh: anh BI VIT BC Ch tch hi ng qun tr :anh THI HONG HIP Trng phng kinh doanh:anh ng Hoi Sn Trng phng cung cp dch v gii tr :anh Nguyn Anh Tun Trng phng mobile :ch Trn Cao Nga Trng phng nghin cu v pht trin gii php cng ngh thng tin cho doanh nghip: Anh Thi Hong Hip

1.4 Sn phm v gii php 1.4.1 Ewallet M t - u nm 2009, cng ty c phn Ti chnh vin thng FTL xy dng thnh cng gii php Mobile Banking Ewallet v c trin khai ti 2 ngn hng l TienPhongBank v VIB Bank. Mobile Banking khng ch l mt hnh thc giao dch mi m Vit nam m cn c k vng l mt phng thc giao dch thun tin nht. Ch vi chic in thoi nh gn, khch hng c th d dng chuyn khon, tra cu s d ca mnh mi lc mi ni thay v vic ngi trc my tnh hay phi i n tn im t my ATM thc hin cc giao dch.

 Li ch - Phng tin chuyn tin an ton v thun tin - em n cho khch hng mt phng thc chuyn tin v np tin tin li mi lc, mi ni (24h/ngy, 7 ngy/tun) - Gip cc ngn hng m ra mt knh thanh ton an ton v tin li cho khch hng - Gip cc nh cung cp vin thng m ra mt knh np tin hiu qu, gim thiu chi ph phn phi th tr trc - Gim chi ph - Gim lng lu thng tin mt trong x hi. Tnh nng - Lit k cc ti khon ng k s dng dch v - i ti khon s dng, i m PIN - Truy vn thng tin ti khon - Chuyn tin gia cc ti khon ngn hng - Chuyn tin vo thu bao - Np tin vo Ngn lng - Lit k, tra cu c thng tin ca 5 GD gn nht phn loi theo ti chnh v phi ti chnh - Bo co giao dch qua email hoc qua SMS - Topup th Prepaid - Tch hp cc ni dung c bn cho php tra cu t gi ngoi t/vng, ch s chng khon, d bo

thi tit, im t ATM cng nh cc im giao dch ca Ngn hng Giao din - Giao din ngi dng di dng Menu & Dialogs a cp, d s dng; khng cn nh c php v u s dch v - H tr a ngn ng - H tr nhiu knh giao dch SMS /GPRS - Yu cu b nh thp (~64KB) Bo mt - Tin nhn ra khi ng dng c m ha theo c ch m ha cng khai - C c ch loi b tin nhn trng - S dng PIN xc thc ngi dng (ging nh m PIN ca ATM) - Thng tin ca khch hng trn h thng c m ha theo c ch Triple - DES gim thiu vic r r thng tin - i vi knh GPRS c s dng b sung chc nng xc thc dng OTP Tng thch - ng dng c ci t trn thit b di ng c pht trin trn nn J2TM - D dng ci t - c th nghim trn nhiu loi my Kh nng m rng - H thng c th d dng thay i v m rng s dng cc ti khon khc ngoi ti khon ngn

hng (h thng ti khon trung gian, tin o vcash, vcoin) H thng core tin cy v hiu nng cao - Tnh ton phn tn - S dng cm CSDL - C kh nng chu li cao

1.4.2 FTL trin khai h thng ni b Mobile Banking Sau mt thi gian phi hp vi FTL xy dng gii php Mobile Banking, Ngn hng Quc t Vit Nam (VIB) chnh thc trin khai ni b vo ngy 10/3/2009.(Theo VIB IT-Services)

Thnh cng ca vic trin khai ni b ny l c s quan trng VIB nh gi v chn thi im thch hp p dng cho ton b h thng khch hng ca mnh. Trong thi gian ngn ti, khch hng ca VIB s c s dng mt cng c thanh ton an ton v thun tin ngay trn chnh chic in thoi di ng ca mnh.y l ngn hng th 2 a h thng Mobile Banking ca FTL vo trin khai ni b

1.4.3 Broadcasting System h thng nhn tin qung b S xm nhp mnh m ca vin thng vo i sng con ngi mang ti c hi to ln cho gii qung co, truyn thng. SMS l mt knh giao tip tt nht cho vic truyn thng tin nhanh nht, kp thi v tc ca doanh nghip ti khch hng.

Nhn thy c iu ny, FTL xy dng h thng BCS_ Broadcasting System. FTL-BCS l h thng gi tin 1 chiu (SMS Marketing), s dng ti khon tr trc, vi ngi gi l tn thng hiu (brandname), s dch v 6xxx, sim
M hnh kt ni ca h thng:

Cc cch trin khai FTL-BCS: - S dng FTL-BCS kt hp GSM Modem + Sim (gi tin qua sim) - S dng u s 6xxx, 8xxx - S dng brandname thay th cho sim in thoi thng thng. Ti sao nn qung b trn knh SMS: - T l hng ng > 10% - T l nh > 75% - Hiu qu u t cao hn nhng phng tin truyng thng khc - S dng TD( l Vt bt ly thn ca ngi tiu dng) truyn ti thng ip. - Thi gian v cng sc t, hiu qu cao. - Tip cn c th tng i tng khch hng khc nhau. Quy nh v c ch: - FTL ch cung cp dch v truyn ti tin nhn. - i tc thc hin qun l danh sch khch hng.

- i tc chu trch nhim ni dung tin nhn, & tun th cc quy nh v chng SPAM v tin nhn rc

1.4.4 H thng E-Voucherless Topup Theo tng cc thng k, tnh n ht thng 10/2008 c nuc c gn 60 triu thu bao di ng, chim trn 81% tng s thu bao in thoi c nuc. Trong s ny, Mobifone v Vinaphone chim khong 30 triu, Viettel c gn 19 triu thu bao, s cn li thuc cc mng di ng Sfone, EVN Telecom v HTMobile. Vi mt s lung thu bao ln nh vy, th c mt vn uc t ra l vic pht hnh v phn phi th co cho h thng i l v cc im bn th gp rt nhiu kh khn, chi ph ln. i vi nh cung cp, khc phc tnh trng ny cng nh a ra mt hung kinh doanh mi, cng ty c phn Ti chnh vin thng FTL xy dng mt h thng E-Voucher qun l vic np tin khng cn th, vi mt s li ch nh sau : - Cung cp mt tin ch cho php np tin khng cn th mt cch d dng vi s tin bt k bt c u - To mt thi quen mi cho khch hng - Cho php m rng cc knh phn phi - Gim chi ph phn phi - M rng khong gi tr th np cho khch hng - Nng cao hnh nh v thung hiu ca nh cung cp dch v i vi khch hng. M hnh phn phi ca h thng uc t chc theo nhiu cp : Cp Cng ty: Nh cung cp s cn c vo cc n hng ca TTVT Tnh chuyn tin vo ti khon ca TTVT tnh Cp TTVT tnh: S lm vic vi cc i l, ca hng ca nh cung cp, cn c vo cc hp ng mua bn hoc cc n hng, TTVT Tnh s chuyn tin vo cc ti khon ca ca hng, i l.

Cp i l, ca hng: C th chuyn tin bn cho cc Sim ca im bn l hoc bn cho khch hng. Cp im bn l: Bn cho khch hng. Gi tr em li : i vi cc cng ty mng vin thng: - Gim chi ph th tr truc v nhng tht thot pht sinh - Pht trin hu cn v phn phi dch v, em li hnh thc np tin mi, tin ch - Phng thc tip cn th trung tt - ng dng c an ton cao, d dng trong s dng Cc nh phn phi sn phm v dch v: - Gii php khng dng tin mt cho thanh ton nh l - Li nhun cao hn - Dch v nhanh v thun tin - Phng thc thanh ton n gin, nhanh v tit kim thi gian Ngi tiu dng : - Sn c, tin dng - Mi lc mi ni Kh nng nng cp v m rng h thng - D dng b sung thm tng i IN, SMSC mi - C th b sung cc ng dng, dch v c kt ni vi h thng IN v Billing. 1.4.5 Offline Banking Gateway Trong qu trnh chy batch, cc ngn hng thng gp phi mt s li nh thi gian x l kh lu, h thng chy hng ngy, iu ny s to lm tm dng cc dch v ngn hng ang cung cp nh h thng ATM, cc giao dch cn tc ng

vo core. Vy gii php t ra l g? Liu gii php c mang li an ton, n nh v hiu nng cao? khc phc tnh trng trn, Cng ty CP Cng ngh Ti chnh Vin thng FTL a ra gii php nhm khc phc tnh trng trn gip h thng c th truy cp trc tip vo Account Database (ty thuc vo mi h thng core khc nhau), khng giao tip thng qua Host bng cch truy cp, thao tc vo Account thng qua thng tin Account c backup. Ngoi ra, gii php gip lu tr cc giao dch Offline, sau ng b cc lnh vo host bng cch lu ra file, lu vo database hoc lu lch s giao dch (transaction). Gii php cng h tr cc knh kt ni t bn ngoi nh Web Service, Plain Socket, SML,v.v.. Vi tt c cc gii php trn s gip duy tr cc giao dch ngn hng 24/7. iu ny p ng ti a nhu cu ca khch hng. Bn cnh , gii php cng mang li an ton cho cc giao tip thng qua SSL, gip n nh v nng cao hiu nng cho cc tin trnh chy song song. Gii php cn p ng cc kt ni bn ngoi nh gateway kt ni vi cc h thng thanh ton, thu ph, v.v. v kh nng s dng li cao.

1.4.6 Hp tc kinh doanh dch v ni dung trn u s 6x85 Ngoi vic cung cp cc gii php vin thng, ngn hng, Cng ty FTL cn l nh cung cp chuyn nghip cc dch v SMS, gii php tch hp trn nn tng SMS Gateway qua u s 6x85. Hin nay, dch v ni dung trn u s v cng phong ph, a dng v khng cn xa l vi khch hng. Dch v ni dung chng ti hng n chia lm 3 nhm chnh: Ni dung tin nhn: cho thu u s 6x85 v s dng dch v ni dung c sn ca FTL hoc ni dung do i tc t lm. ng dng cho in thoi: 1 s ng dng tiu biu nh: MCMS, Game Store l nhng Client ci t trn in thoi, h tr download cc dch v ni dung n gin m khng cn nh c php nhn tin. Dch v thng mi di ng: Nhn tin qung b trn u s, nhn tin qung b bng tn thng hiu (brandname). FTL v ang tin hnh hp tc hiu qu vi nhiu i tc, p ng ti a mi nhu cu ca khch hng vi chi ph v % li nhun cnh tranh. Ngoi ra, dch v trn u s 6x85 cn c nhng u im nh: + u s p, d nh, c qung co rng ri trn cc phng tin thng tin i chng. + D liu dch v a dng, phong ph. + D liu c cp nht hng ngy, lun mi vi i ng nhn vin sn xut ni dung nng ng. + Bng thng rng, lun m bo tr ni dung tc thi cho ngi nhn d trong gi cao im. + Lm vic chuyn nghip, t l n chia r rng, chit khu cao, to iu kin ti a cho i tc khai thc dch v

1.4.7 SMS Gateway M t Cng giao tip tng i nhn tin SMSC Tnh nng - nh tuyn linh hot - Chy song song nhiu th hin ca ng dng - X l song song a tin trnh - Qun l tin trnh d dng thng qua giao din GUI - Kt ni thng qua nhiu giao tip khc nhau (DDTP, SMPP) 1.4.8 VAS SMS Platform M t H thng dch v ni dung, dch v gia tng trn nn SMS Tnh nng - C kh nng m rng - nh tuyn linh hot - Chy song song nhiu th hin ca ng dng - X l song song a tin trnh - Qun l tin trnh d dng thng qua giao din GUI - Giao din thn thin, nn web, h tr a ngn ng - Bo mt v phn quyn nhiu cp - H thng bo co phn tch s liu a dng, kt xut c nhiu khun dng 1.4.9 IN Gateway M t Cng giao tip cho h thng qun l thu bao (mobile) tr trc

 Mc tiu: - Gim ti IN - Thng nht giao din s dng cho tt c cc h thng kt ni IN - Qun l, gim st tp trung cc giao dch IN Tnh nng - H tr CORBA, TELNET & UINML interface - H tr cc giao thc kt ni IN: + Telnet Alcatel + CORBA Alcatel + PAMI ERICSSON + HIA COMVERSE - Cn bng ti theo mc u tin.Xy dng cng giao tip chung cho cc h thng tng i IN theo nhiu chun khc nhau: TCP/IP, COM, MML, CORBA.... Nng cao tnh an ton bo mt cho cc IN v d dng tch hp thm cc IN mi v thun tin cho vic kt ni provisioning ca h thng TC&QLKH, cng nh cc h thng provisioning khc... 1.4.10 DDTP Frameworks M t Dynamic Data Transfer Protocol Chc nng - Tng thch J2EE - n gin, linh hot - Knh truyn d liu hiu nng cao - Trin khai c trn cc servlet container thng dng (Tomcat, Jrun, v.v..)

1.4.11 Thread Management M t H thng qun l tin trnh Chc nng - Theo di hot ng tin trnh thng qua giao din GUI hoc console - t cu hnh tham s tin trnh - t lch chy tin trnh - Kh nng trin khai trn cc Platform (Linux, Unix, Windows) - Kh nng m rng linh hot - Tch hp sn nhiu tin trnh thng dng (truyn nhn file, convert d liu, ng b v kt xut d liu, qun l databases) 1.4.12 FTL-Java-Swing components M t H thng th vin java h tr lp trnh giao din GUI Chc nng - Nng cp v m rng nhiu tnh nng cho cc GUI components ca Java Swing - H tr xy dng giao din nhanh chng linh hot thng qua cc file m t layout v m t thuc tnh phn t trn giao din - H tr a ngn ng 1.4.13 OBG -Offline Banking Gateway M t Duy tr giao dch offline trong qu trnh chy batch Chc nng

-X l giao dch offline (offline banking gateway - OBG) nhm gip cc ngn hng duy tr c vic x l giao dch k c khi host off trong qu trnh chy batch. -H thng cng m bo ng b ti khon, giao dch vi Host trc v sau khi chy batch 1.4.14 Core Banking Interface M t Core Banking Interface APIs Chc nng APIs Giao tip vi core banking, gm cc message DSP chun ISO 8583 v cc Function phc v vic y lnh vo host 1.4.15 Website Portal M t Website Portal cho doanh nghip vin thng Chc nng Cung cp trang web portal cho cc nh cung cp dch v vin thng, h tr cung cp cc dch v gi tr gia tng trn mng, v cc tnh nng tra cu thng tin,selfcare ca khch hng. 1.4.16 Sale Management System M t H thng qun l bn hang Chc nng Cung cp gii php ton vn cho cng tc theo di qun l bn hng, kho hng, doanh thu bn hng... ca doanh nghip 1.4.17 International Roaming Billing System M t H thng tnh cc chuyn vng quc t

 Chc nng Qun l v tnh cc thu bao RMQT; h tr cho php tch hp vi nhiu h thng Billing khc nhau 1.4.18 Billing & Customer Care System M t H thng tnh cc v chm sc khch hang Chc nng Qun l TC&QLKH thch hp a dch v: Prepaid, Postpaid, Mobile, Fix, Fix wireless, home zone, ADSL, Lease line, Cable TV... Kh nng qun tr ln (20 triu thu bao)Cung cp cc chnh sch chm sc v khuyn khch duy tr khch hng. 1.4.19 Mt s dch v khc GPRS Billing Central System:H thng tnh cc GPRS tp trung SMS Billing Central System :H thng tnh cc SMS tp trung CRC Billing Interconnect System : H thng i sot cc PSTN Integration : PSTN Integration RMQG National Roaming Billing System: H thng tnh cc chuyn vng trong nc BASS Business Analysis Support System: H thng bo co h tr kinh doanh DepartmentManagement System: H thng qun l phng ban Chng 2 : Ni dung thc tp 2.1 Cc v tr cng vic trong cng ty 2.1.1 Phng cung cp dch v gii tr Chc nng Nghin cu v pht trin cc dch v gii tr,c th:

+ ng dng trn nn in thoi di ng :games,lch vn nin,phn mm bi ton + Dch v tr chi tng tc ca VMS(cu hi trc nghim kin thc) + Tr chi trc tuyn trn website H thng nhn tin qung b h tr cng tc Qun l u t Thit k Website v Forum H tr k thut ti u website bo co s c cc h thng Dch v gi tr gia tng v forum trao i, tho lun v iu hnh k thut Dch v GTGT v forum SS7 chuyn vng quc t H thng xy dng tr chi tng tc trn LiveInfo/ SMS/MMS/USSD/WAP Chc nng tra cu SMS trn h thng SMSC v SMPP Gateway Kim tra v pht hin li cc h thng phn mm ln

Yu cu chuyn mn Thng tho cc ngn ng lp trnh corona,Java,C++,SQL sever,microsoft office,c kh nng s dng internet thnh tho

2.1.2 Phng mobile Chc nng Cung cp: BCS (Pha 2) Cng c nhn tin qung b H thng theo di, phn tch cc chng trnh khuyn mi, chm sc khch hng v s bo bin ng thu bao H thng to v qun l th np tin H thng qun l chi ph Phn h Qun l cng tc TXD H thng Qun l khch hng, tnh cc v thanh ton cc ph tp trung Phn h Qun l cng n

 H thng Qun l khch hng, tnh cc v thanh ton cc ph Phn h Bo co thanh ton cc ph Gii php thanh ton in t trn thit b Mobile qua knh SMS/GPRS Ewallet BSC (Pha 1) Cng c nhn tin khch hng phc v sn xut kinh doanh H thng Offline Banking Gateway H thng Backend Host Gateway H thng Gateway Filter Yu cu chuyn mn Thng tho cc ngn ng lp trnh html5,java,VB,SQL (ti thiu 1 nm) Telecommunications system:IN,SMSC,HLR (ti thiu 1 nm) Database:SQL server acess,MS acess (ti thiu 1 nm)

2.1.3 Phng nghin cu v pht trin gii php cng ngh thng tin cho doanh nghip Chc nng Cung cp cc dch v cho cc cng ty vin thng nh VMS,Viettel,mobifone c th: VMS-RM2 InternationalRoaming Billing System - H thng tnh cc chuyn vng quc t VMS-SMSC SMS Central-H thng tnh cc SMS tp trung VMS-CRC Billing Interconnect System H thng i sot cc VMS-GPRS GPRS Billing Central System-H thng tnh cc GPRS tp trung

 VMS-DMS DepartmentManagement System-H thng qun l phng ban VMS-B2 Billing & Customer Care System-H thng tnh cc v chm sc khch hng VMS-BASS Business Analysis Support System-H thng bo co h tr kinh doanh VMS-RMQG National Roaming Billing System-H thng tnh cc chuyn vng trong nc VMS-EPIN Voucherless Topup System-H thng np tin in t cho thu bao tr trc VMS-INGATEWAY IN Gateway System -H thng IN Gateway VMS-BSS Sale Management System-H thng qun l bn hng VIETTEL-IPORTAL Viettel Web Portal-Cng thng tin in t Viettel VIETTEL-Internet Billing and Customer Care-H thng tnh cc v chm sc khch hng VIETTEL Mobile Customer Care-H thng chm sc khch hng di ng VNP-ELOAD Voucherless Topup System-H thng np tin in t cho thu bao tr trc VMS-INGATEWAY2 IN Gateway System -H thng INGateway SIEMENS-BMSP Billing Mediation & Service Provisioning System-H thng tnh cc.. VMS-DMS2 Department Management System-H thng qun l phng ban VIETTEL-EVOUCHER - Voucherless Topup System-H thng np tin in t cho thu bao tr trc VIETTEL Internet-PSTN Integration VIETTEL Sales management System-H thng qun l bn hng

 VIETTEL Internet-PSTN Integration VTC CMS Content magement system for Mobile TV-H thng qun l ni dung cho Mobile TV VTC-PayGate Payment System for Prepaid VTC Mobile Subscriber-H thng thanh ton cho thu bao di ng VTC tr trc SMS Mobile - VAS System-H thng VAS Nng cp m rng u s cho h thng VAS SMS Yu cu k nng chuyn mn Thi gian kinh nghim ti thiu s dng cc ngn ng lp trnh v cc h thng: Language Java, JSP, Servlet: 9 years C/C++, VC++,VB: 3 years HTML, DHTML, Javascript: 9 years SQL, PL/SQL: 6 years UML: 2 years Database Oracle:9 years SQL Server:1 years MS Access: 2 years Postgresql : 2 years MySQL: 2 years

Modeling tool Power designer: 6 years Visio: 7 years

Oracle designer: 3 years Borland together: 2 years Banking System Silver Lake : 1 year Iflex : 1 year Symbol (System Access) : 1 year OBG (Standin) :1 year Telecommunications system IN: 3 years SMSC: 4 years HLR: 2 years Protocol & standard TCP/IP, HTTP, FTP, SMTP: 5 years SMPP: 2 years CORBA: 2 years Other tool & standard JDBC: 6 years XML, ASN1: 3 years OpenGL: 1 year DirectX : 1 year 2.1.3 Phng kinh doanh Chc nng : Tham mu cho Gim c qun l cc lnh vc sau:

- Cng tc xy dng k hoch, chin lc: - Cng tc thng k tng hp sn xut; - Cng tc iu sn xut kinh doanh; - Cng tc lp d ton; - Cng tc qun l hp ng kinh t; - Cng tc thanh quyt ton hp ng kinh t; - Cng tc u thu; - Thc hin cc nhim v khc do Gim c giao. Nhim v : - Xy dng k hoch, nh hng sn xut kinh doanh hng nm, hng qu, hng thng cng nh theo di tnh hnh thc hin k hoch kp thi xut vi Ban Tng Gim c Cng ty iu chnh k hoch cho ph hp vi tnh hnh thc t. - Tng cng cng tc tip th, nghin cu th trng u t y mnh kinh doanh bao gm hng xut, hng nhp v hng ni a. xut Ban Tng Gim c Cng ty cc ch trng, chnh sch ph hp vi tnh hnh thc t trong lnh vc kinh doanh xut nhp khu. - Theo di cht ch v nm bt kp thi tnh hnh th trng, gi c, nhu cu hng ha xut nhp khu tham mu cho Ban Gim c trong vic m phn tin ti k kt cc hp ng kinh t. - Nghin cu theo di cc ch trng chnh sch SMS Mobile, thu ca Nh nc ban hnh t chc trin khai v thc hin ng quy nh. - Chu trch nhim d tho, lp cc hp ng thng mi, iu kin v hnh thc thanh ton cng nh theo di tnh hnh thc hin hp ng, thanh l hp ng. - Thc hin ch bo co thng k theo quy nh ca Nh nc v theo yu cu ca Ban Tng Gim c Cng ty, xy dng cc knh thng tin v thng mi, ng thi qun l cc thng tin lin quan n hot ng kinh doanh ca Cng ty thng qua cc h thng thng tin.

- Thc hin i sot vi khch hng hng thng, tin hnh chm sc khch hng nh k , lp ra nhng chnh sch khuyn mi, tri n hp l. Nguyn tc hot ng: m bo cng vic iu hnh hot ng c xuyn sut v theo mt trt t nht nh, cc thnh vin trong Phng cn bo m thc hin mt s nguyn tc chung sau y: - Tn trng, trch nhim v trung thc. - xut, x l cng vic khng vt cp. - Chu s ch o ton din ca lnh o. - Tuyt i bo mt cc s liu v tnh hnh kinh doanh ca Cng ty. iu hnh cng vic: - Cn c vo ch o ca Ban Tng Gim c Cng ty, lnh o Phng c trch nhim hoch nh chng trnh, cng vic c th v ph bin n cc T thc hin. - Cc t nghip v ni chung v tng nhn vin trong Phng ni ring c nhim v thc hin cc cng vic c phn cng v chu trch nhim v nhng phn vic ca mnh. Mi kh khn, vng mc trong qu trnh thc hin cn bo co ngay cho lnh o Phng x l v tm hng gii quyt. - Tt c cc vn bn trc khi trnh Ban Tng Gim c k tn u nht thit phi qua s kim tra, kim sot ca lnh o Phng. Tuyt i nghim cm cc trng hp c nhn t trnh

2.2 Cc lnh vc hot ng ca cng ty - Nghin cu, pht trin v trin khai cc gii php CNTT cho cc doanh nghip ti chnh v vin thng,c th: FTL EWALLET - Gii php thanh ton in t trn thit b Mobile s dng knh SMS, GPRS SMS GW - Cng giao tip tng i nhn tin SMSC SMS VAS Platform - H thng dch v ni dung, dch v gia tng trn SMS IN GW - Cng giao tip cho h thng qun l thu bao (mobile) tr trc Java GUI Framework - H thng th vin java h tr lp trnh giao din GUI

 OBG - Duy tr giao dch offline trong qu trnh chy batch Core Banking Interface APIs - Th vin kt ni vo Corebanking theo chun ISO 8583 Voucherless Topup System - H thng phn phi, np tin cho thu bao tr trc BCS - H thng phn mm nhn tin qung b BCS - Sn xut, ch to, lp rp cc thit b cng ngh thng tin - Nghin cu, thit k, sn xut chuyn giao cng ngh tin hc v ng dng vo cc cng ngh khc - Dch v t vn, o to, chuyn giao cng ngh trong lnh vc in, in t, thit b vin thng, cng ngh thng tin v t ng ha (khng bao gm dch v t vn php lut) - Mua bn thit b my mc trong lnh vc khoa hc k thut, in t, vin thng v cng ngh thng tin - Sn xut, ch to, lp rp t in - Lp t, bo hnh, sa cha h thng thng tin, mng my tnh, truyn thng - Xut nhp khu cc mt hng Cng ty kinh doanh 2.3 Cng vic c giao trong t thc tp M t: - Lp trnh ng dng cho h iu hnh android s dng ngn ng html5 Chi tit: Tun 1: -Tm hiu v ngn ng HTML,cc cu lnh v ngha,cch to cc form,frame trn 1 trang web Tun 2 :

- Da theo hng dn lm theo tng bc v dng c 1 ng dng c bn Welcome to PhoneGap,sau tm hiu v sao ra c,ri thay i nhng dng code trong file index.html v master.css hin th ra cu Hello World mu trong chng trnh gi lp Android Tun 3: - To ra 1 ng dng n gin ,u vo c li cho:Cho mng bn lm quen vi android, v 1 nt bm, khi click vo nt s hin ra thng bo: game over v hi li c mun tip tc khng,click yes s quay li ban u,no ng vi thot khi chng trnh nh giao din:

nh chng trnh:

Code chng trnh: <!DOCTYPE html> <html>

<head> <title>Notification Example</title>

<script type="text/javascript" charset="utf-8" src="cordova-1.9.0.js"></script> <script type="text/javascript" charset="utf-8">

// Wait for Cordova to load // document.addEventListener("deviceready", onDeviceReady, false);

// Cordova is ready // function onDeviceReady() { // Empty }

// process the confirmation dialog result function onConfirm(buttonIndex) { alert('You selected button ' + buttonIndex); }

// Show a custom confirmation dialog //

function showConfirm() { navigator.notification.confirm( 'You are the winner!', // message onConfirm, 'Game Over', 'Restart,Exit' ); } // callback to invoke with index of button pressed // title // buttonLabels

</script> </head> <body> <p><a href="#" onclick="showConfirm(); return false;">Show Confirm</a></p> </body> </html>

Tun 4: - To 1 ng dng cu hi trc nghim m phng chng trnh ai l triu ph chy trn nn android Hnh nh chng trnh:

Code chng trnh: <!DOCTYPE html> <html> <head> <title>Notification Example</title> <script type="text/javascript" charset="utf-8" src="cordova-1.9.0.js"></script> <script type="text/javascript" charset="utf-8"> // Wait for Cordova to load // document.addEventListener("deviceready", onDeviceReady, false); // Cordova is ready // function onDeviceReady() { // Empty }

// // Documentation: // http://chami.com/tips/javascript/ function checkAnswer(quizForm, theAnswer, urlRight, urlWrong) { var s = "?";

// go through the "current choices" // to find the selected choice. // radio boxes pointing to choices // must be named "cc" // change if necessary // var i = 0; for(;i<quizForm.elements.length;i++) { if(("cc" == quizForm.elements[i].name) && (quizForm.elements[i].checked)) {

s = quizForm.elements[i].value; } } // no choice was selected // if("?" == s) { alert("Please make a selection."); return false; } // check if we have the correct // choice selected // if(s == theAnswer) { alert("'" + s + "' is correct!"); if(urlRight) { document.location.href = urlRight; } } else {

alert("'"+s+"' is incorrect."); if( urlWrong ) { document.location.href = urlWrong; } } // return "false" to indicate not to // submit the form. // change this to "true" if the form // "action" is valid, // i.e. points to a valid CGI script // return false; } // process the confirmation dialog result // Show a custom confirmation dialog // </script> </head> <body> <button type="button">Click Me!</button> <p><a href="#" onclick="checkAnswer(); return false;">Check Alert</a></p> </body> Ai la cau thu gianh duoc qua bong vang euro 2012?

<FORM method="POST" onSubmit="return checkAnswer(this,'C');" > <INPUT TYPE="RADIO" VALUE="A" NAME="cc"> A. Pirlo<BR> <INPUT TYPE="RADIO" VALUE="B" NAME="cc"> B. Ronaldo<BR> <INPUT TYPE="RADIO" VALUE="C" NAME="cc"> C. Iniesta<BR> <INPUT TYPE="SUBMIT" VALUE="Submit Answer"> <br></br> Thu do cua nuoc Viet Nam? <FORM method="POST" onSubmit= "return checkAnswer(this, 'A', 'correct.htm', 'wrong.htm');" > <BR> <INPUT TYPE="RADIO" VALUE="A" NAME="cc"> HA NOI<BR> <INPUT TYPE="RADIO" VALUE="B" NAME="cc"> HO CHI MINH<BR>

<INPUT TYPE="RADIO" VALUE="C" NAME="cc"> NAM DINH <BR> <INPUT TYPE="SUBMIT" VALUE="Submit Answer"> </FORM> </html> Chng 3: Nhn xt , xut 3.1 u im - Chm ch,c tinh thn hc hi ,chp hnh mi ni quy ca cng ty,hon thnh y mi nhim v c giao trong qu trnh thc tp 3.2 Khuyt im - Do thi gian u cha quen vi mi trng lm vic mi cng vi vic k nng mm cn km dn n cha thch nghi c nhanh vi c s trong qu trnh thc tp. - Mi lm quen vi kin thc mi nn rt kh nhp tm v d b lc phng hng trong qu trnh hc hi. 3.3 xut Em rt mong thi gian v sau khoa s t chc nhng t thc tp di hn hn sinh vin chng em c c hi c c st vi thc t,lm quen sm vi mi trng thc tp t c nhng mc tiu, k hoch hc tp r rng ,ng n sau ny. C.KT LUN 1.Khi qut,h thng cc ni dung thc tp: + Hiu c c cu t chc ca 1 doanh nghip vin thng + S dng tng i tho ngn ng HTMl vit ng dng trn nn Android

+ Bit cch s dng SQL sever xy dng c s d liu cho 1 ng dng 2.Cc v tr sinh vin c th m nhn sau khi ra trng + Qun l d n (projecmanager) + i trng (team leader) + K s lp trnh( developer) + K s test (tester) + Chuyn vin marketing + Chuyn vin thit k qung co Ngoi ra sinh vin cn tuyn cc sinh vin thc tp, vic ny nhm gip cng ty c th tuyn chn c nhng c nhn gii v mong mun h c th li cng ty lm vic sau khi ra trng Cc cng vic trn ngoi yu cu k nng chuyn mn nm vng,khi tham gia tuyn cc v tr trong cng ty ,sinh vin cn trang b nhng k nng mm nh k nng giao tip,k nng lm vic theo nhm,k nng sng to, hc hi .Trang b t nht mt ngoi ng,c bit l ting anh. 3.Cm nhn chung ca em trong qu trnh thc tp: Trong 1 thng thc tp em nhn thy mi cng ty c s khc nhau,u c nhng im thun li v kh khn nht nh i vi sinh vin chng em.T c nhng hng i ng n cho bn thn. FLT l mt mi trng rt tt cho nhng sinh vin mi ra trng cng ging nh nhng sinh vin mun i lm thm trong qu trnh hc ly kinh nghim.FTL thc s l mt mi trng y tnh nng ng, khoa hc chuyn nghip ,hp l gip pht trin ht c kh nng ca tng c nhn.Ti FTL c tnh gi m v sng to,iu cng i hi mi sinh vin phi c nhng k nng chuyn mn nht nh v c k nng mm mi c th p ng c yu cu ca

cng vic.Vi FTL chng ta c th chn cho mnh con ng ph hp nht vi kh nng v nguyn vng. bt kp vi nhng thay i cng ngh m khch hng yu cu cng nh nhu cu thng tin , nhn vin FTL phi thng xuyn c o to v pht trin k nng mi.Trong qu trnh lm vic,ng gp cho cng ty,nhn vin c nhng quyn li tng xng,bao gm thu nhp, khen thng v nhng quyn li khc.