BUSINESS MODELING (M hnh ha nghip v)

Tham kho: + Slide bi ging PTTK CNTN K2002 PNCng

Gii thiu
M hnh ha nghip l g? Ti sao phi m hnh ha nghip v Lung cng vic ca m hnh ha nghip v Phn tch qui trnh nghip v M t rng buc Thit k qui trnh nghip v
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M hnh ha nghip v l g?
L mt tp cc hot ng gip chung ta hnh dung v hiu c cc tin trnh nghip v trong th gii thc. Trc quan ha nhng h thng phc tp
D giao tip, d truyn t Gip thc hin nhng gii php ca d dng hn. Chng ta c th so snh v ti u ha

Nm bt c cc yu cu nghip v Xc nh c phm vi h thng Biu din s thay i, ci tin qui trnh tn ti, hoc xy dng qui trnh mi, hoc nng cp mi trng,

M hnh ha nghip v l g?
M hnh ha nghip v

H thng
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Ti sao m hnh ha nghip v?

Nhm m bo nhng gii php, nhng h thng cn xy dng p ng thc s nhu cu khch hng. Gim thiu ri ro do nhng ngi pht trin khng c thng tin y v cch thc m nghip v c thc hin Xc nh ng vai tr trch nhim ca con ngi cng nh nh ngha nhng g c x l bi nghip v trong vic pht trin h thng
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Mc ch m hnh ha nghip v?
Xt v kha cnh ca t chc
re-engineer a business improve a business process automate a business process

Hiu c cu trc v cc hot ng ca t chc c trin khai h thng. Hiu c cc vn hin ti trong t chc v xc nh cc vn cn ci tin. Bo m rng cc khch hng, ngi dng cui, v cc nh pht trin c s hiu bit chung v t chc. Thit lp cc yu cu h thng nhm h tr t chc

Phn tch qui trnh nghip v

nh gi hin trng t chc Mc ch:
nh gi v nm bt thng tin v t chc. Xc nh cc i tng lin quan (stakeholder) v khch hng ca h thng. nh ngha phm vi ca vic m hnh ha nghip v. Tn thnh nhng tim nng ci tin v cc mc tiu mi ca t chc. M t nhng mc tiu chnh ca t chc.
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Phn tch qui trnh nghip v

nh gi hin trng t chc Nm bt thng tin v t chc:
C cu t chc, phn cp v cc vai tr trong h thng. M t ngn gn cc thnh phn v mi quan h ny Cn m t ngn gn thng qua s t chc
T vn phng

T bo v

T thu ngn

T mt hng

T tin hc

bng vn bn vai tr v hat ng ca tng thnh phn trong t chc

S t chc ca siu th

Phn tch qui trnh nghip v

nh gi hin trng t chc Nm bt thng tin v t chc v d: m t thng tin hot ng
T vn phng: Gm 1 Gim c v 2 ph Gim c c nhim v iu phi ton b hot ng ca siu th. T phi nm c tnh hnh mua bn, doanh thu ca siu th bo co li cho ban gim c. Vic bo co c thc hin hng thng, hng qu hoc cng c khi bo co t xut theo yu cu

Phn tch qui trnh nghip v

nh gi hin trng t chc Nm bt v phn tch cc yu t sau:
H tr ra quyt nh u th cnh tranh Hon vn u t: ch ra cc li ch kinh t r rng (phn tch li nhun) Gim chi ph (phn tch chi ph) H tr cho vic qun l nghip v Kh nng thc hin cng vic phi nhanh hn v tt hn
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Phn tch qui trnh nghip v

nh gi hin trng t chc Xc nh cc i tng lin quan v khch hng
i tng lin quan (stakeholder): l nhng c nhn chu nh hng trc tip t cc tc ng ca h thng Khch hng: ngi dng h thng, c th l cc stakeholder

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Phn tch qui trnh nghip v

nh gi hin trng t chc Gii hn h thng pht trin
Xc nh ranh gii pht trin h thng bng cch: Ch ra nhng thc th nm ngai h thng Ch ra nhng thc th bn trong t chc nhng nm ngoi h thng T H thng
chc nghip v thuc phm vi

i tng mi trng t chc

i tng bn trong t chc nhng nm ngoi h thng nghip v ang xt

i tng thuc h thng

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Phn tch qui trnh nghip v

nh gi hin trng t chc Gii hn h thng pht trin
H thng t chc

i tng bn ngoi t chc nhng thuc h thng

H thng nghip v thuc phm vi

Cc h thng thng mi in t e-Business, e-Commerce

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Phn tch qui trnh nghip v

nh gi hin trng t chc Trnh by vn c h thng
Mu trnh by Vn m t vn i tng chu tc ng cc i tng lin quan b nh hng bi vn nh hng ca vn Mt gii php thnh cng tc ng nh hng ca vn lit k mt vi li ch ca mt gii php thnh cng
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Phn tch qui trnh nghip v

Trnh by vn c h thng:
Vn i tng chu tc ng C s d liu ca cc khch hng thn thit c lu tr nhiu ni v khng c s ng b . Khch hng, ngi qun l

nh hng ca vn
Mt gii php thnh cng

Dch v khch hng thn thit ch thit lp c tng siu th. iu ny l bt hp l, lm rc ri trong vic nng cao dch v khch hng, lm gim kh nng cnh tranh ca siu th.
Nhn vin c th s dng chung mt ti khon (account) cp cho mi khch hng c dng tt c siu th. Nng cao kh nng chm sc khch hng ca siu th tt hn t thu ht c khch hng nhiu hn, tng doanh thu ca siu th. Gip ngi qun l c th lm tt cng tc qun l khch hng, theo di tnh hnh phc v khch hng mt cch d dng. 15

M hnh ha nghip v
Xc nh tc nhn v use case nghip v Use case: v d Mn sch

c gi

Tr sch

ng k thnh vin Tra cu thng tin Mua sch Nh cung cp

Cc use case ca h thng th vin

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Cu trc m hnh use case V d: m hnh use case ca siu th - s ng cnh

Qun l xut hng Qun l nhp hng

M hnh ha nghip v

Nh cung cp

Kim k hng ho
Qun l khch hng thn thit

Khch hng

Qun l nhn vin

Ban gim c Thng k bo co

Qun l bn hng
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M hnh ha nghip v
M t use case Ni dung ca mt use case c m t ban u theo hai phn:
Gii thiu v use case Cc dng c bn (basic flow): bao gm cc hot ng chnh v th t m t ni dung chnh ca use case Cc thay th (alternative flow): m t cc nhnh hot ng bt thng x l ngoi l ngoi cc dng chnh

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M hnh ha nghip v
M t use case V d: m t use case mn sch
Use case bt u khi mt c c gi n mn sch. Mc tiu ca use case nhm x l mn sch cho c gi Cc dng c bn: 1. Xc nh th th vin ca c gi: nhn vin yu cu c gi xut trnh th th vin kim tra 2. Xc nh thng tin n sch: kim tra thng tin cc sch ang n ca c gi 3. Ghi nhn thng tin ln mn: cp nht vo h thng thng tin v ln mn ca c gi 4. Gi sch cho c gi v thng bo ngy gii hn tr sch
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M hnh ha nghip v
M t use case V d: m t use case mn sch
Cc dng thay th: -X l th ht hn: nu th sinh vin ca c gi ht hn, th th s thng bo cho c gi v yu cu lm th mi -X l khng cho mn: nu s lng sch m c gi ang mn >3, th th s t chi ln mn ca c gi

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Thit k qui trnh nghip v

c t use case nghip v V d: Kim k hng ha ti siu th
[C yu cu thm KHTT] Tip nhn yu cu kim k hng

Kim tra tnh trng cht lng hng

Kim tra s lng hng tn

Kim k hng ha Th kho

Lp bo co kim k In v lu phiu kim k

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Thit k qui trnh nghip v

V d: Use case mn sch
Mn sch c gi

Kim tra th th vin X l th khng hp l [Khng hp l] T chi mn sch

[Hp l]

Kim tra thng tin ln mn trc

[Khng tho iu kin] [Tho iu kin]

Thng bo ngy ti a phi tr

Cp nht thng tin ln mn

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Thit k qui trnh nghip v

Xc nh tha tc vin v thc th nghip v Xc thc th:
V d:

Thc n

Thc n

Thc ung

Ti nh hng

Sch

H s c gi

V my bay

Th ln my bay

Hnh l

Ti th vin

Ti sn bay
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Thit k qui trnh nghip v

Hin thc ha use case nghip v
c t lung cng vic ca hin thc ha nghip v (s dng activity diagram)
Th th Tha tc vin bn trong nghip v use-casechu trch nhim thc hin cc cng vic ca nghip v

Cc thc th v trng thi ca n trong tc ng ca hot ng nghip v

T chi yu cu mn sch

Kim tra th v iu kin mn [Hp l] [Khng hp l] Tm kim v ly sch

:Th th vin Tm kim v ly sch :Sch[Sn sng]

[Khng tho iu kin] [Tho iu kin]

Cp nht thng tin ln mn :H s c gi[ang mn]

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:Sch[ang mn]

Thit k qui trnh nghip v

:Ngi qun l

Hin thc ha use case nghip v

Use case Qun l nhp hng

Tip nhn hng ho t hp tc x

Tip nhn hng ho t nh cung cp

Lp phiu nhp hng

In phiu nhp hng

:Phiu nhp [To mi]

Phn loi hng theo chng loi

Phn loi hng theo loi

Phn loi hng theo n v tnh

Lu thng tin loi hng v s lng theo loi

:Hng ho

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Thit k qui trnh nghip v

:Ngi qun l

Hin thc ha use case nghip v

Use case Qun l khch hng thn thit

[C yu cu thm KHTT] Tip nhn yu cu thm khch hng thn thit Kim tra gi tr ho n mua hng gn nht [Khng p ng iu kin] [p ng iu kin]

:Ho n

Cp th KHTT

Thng bo t chi

:Th khch hng tthn thit [To mi]

Lu thng tin khch hng

:H s khch hng [To mi]

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Xc nh cc yu cu t ng ha
Mc ch
Hiu c cch thc s dng cc cng ngh mi ci thin hot ng hiu qu ca t chc. Xc nh mc t ng ha trong t chc. Thit lp cc yu cu h thng t nhng artifact m hnh ha nghip v.

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