ICICI RetailBanking TestCases

ICICI Mobile Banking User Acceptance Tests
PHASE 01 TEST CASES FOR ICICI Mobile Banking
ICICI BANK LIMITED.

(In commercial confidence)
September 2007
Copyright 2008 C-SAM. Proprietary and Confidential
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Document Identifier Version & Date of release Author Reviewed by Approved by Circulation
PHASE 01 Test Cases ICICI Mobile Banking Version 1.0 28th Sep , 2007 Kamal Bamrah
N. Srinivas, Chief Manager, ICICI Bank Indranil Ghosh, Chief Manager, ICICI Bank Niket Kamdar, Manager, ICICI Bank Ashish Sharma, Product Manager, ICICI Bank
This document is based on the best information available to C-SAM Inc. (C-SAM) at the time of publication/issue. Although every effort has been made to keep the document up to date, changes which arise from C-SAMs policy of continuing product improvement are not necessarily incorporated. All orders are subject to CSAMs Standard Terms and Conditions of Sale, copies of which are available on request. This document remains the property of C-SAM and is provided under confidentiality. Duplication or disclosure to a third party of any part of this document is not permitted without prior written consent from C-SAM. Copyright 2007 C-SAM, Inc. This work is proprietary and confidential information of C-SAM, Inc. and may not be disclosed or used without authorization from C-SAM, Inc.
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Project Details: Project Name: Version: Release Date: Document Owner: Reviewed by: Approved by: ICICI Mobile Banking 1.0
27th September , 2007

Kamal Bamrah
Revision History Rev. 1 2 Date 27th Sep, 2007 2007 18th Dec, 2007 By Kamal Bamrah Kamal Bamrah Comment First Draft Incorporating the changes through PCRs
Project Change Request No. Name/Features
Release Date
Reasons for Issue/ Changes Made
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Table of Contents 1. Wallet Test Cases...............................................................................................................................................6 1.1. Test Case iMobile Download Though TATA Zone ......................................................................................7 2.1 Test Case iMobile Pre- Activation iServices Locate Us Customer Care Number......................................8 2.2 Test Case iMobile Pre- Activation iServices Locate Us Find ATM............................................................9 2.3 Test Case iMobile Pre-Activation Services Locate Us Find Branch.......................................................9 3.1.1 Test Case iMobile Pre-Activation Services Apply Now Bank Account ICICI Bank Account...............10 3.1.2 Test Case iMobile Pre-Activation Services Apply Now Bank Account Fixed Deposit........................12 3.1.3 Test Case iMobile Pre-Activation Services Apply Now Bank Account Recurring Deposit...................14 3.1.4 Test Case iMobile Pre-Activation Services Apply Now Bank Account Mutual Funds..........................15 3.1.5 Test Case iMobile Pre-Activation Services Apply Now Bank Account Foreign Exchange..................16 3.2 Test Case iMobile 0 Pre-Activation Services Apply Now Credit Card ........................................................18 3.3 Test Case iMobile Pre-Activation Services Apply Now Demat....................................................................19 3.4 Test Case iMobile Pre-Activation Services Apply Now Loan......................................................................20 56.0.0 Test Case- iMobile Pre-Activation Services - Help..........................................................................................22 66.0.0 Test Case- iMobile Activation ..........................................................................................................................23 76.0.0 Test Case- iMobile Login...............................................................................................................................25 86.0.0 Test Case- iMobile Unlocking Wallet .............................................................................................................26 96.0.0 Test Case- iMobile Refresh .............................................................................................................................28 11.1 Test Case - iMobile View Receipts ................................................................................................................29 11.2 Test Case - iMobile Delete Receipts ..............................................................................................................30 12.0 Test Case - iMobile Change PIN....................................................................................................................31 Test Case- iMobile - Security tip ..............................................................................................................................33 Test Case- iMobile Help ...........................................................................................................................................33 13.0 Test Case - iMobile View Payee Details.........................................................................................................35 14.1 Test Case iMobile Bank Account Balance Enquiry....................................................................................36 14.2 Test Case - iMobile Bank Account Last 5 Transactions ..............................................................................37 14.3.1 Test Case - iMobile Bank Account Funds Transfer A/c within ICICI Bank Own Account...................38 14.3.2 Test Case - iMobile Bank Account Funds Transfer A/c within ICICI Bank Other Account..................40 14.3.3 Test Case - iMobile Bank Account Funds Transfer A/c outside ICICI Bank...........................................42
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14.4 Test Case - iMobile Bank Account Cheque Book Request..........................................................................43 14.5 Test Case - iMobile Bank Account Cheque Status......................................................................................45 14.6 Test Case - iMobile Bank Account Stop Cheque.........................................................................................46 15.1 Test Case iMobile Credit Card Balance Details.........................................................................................47 15.2 Test Case iMobile Credit Card Last Payment Details...............................................................................48 15.3 Test Case iMobile Credit Card Payment Due Details................................................................................49 15.4 Test Case iMobile Credit Card Reward Point Status.................................................................................51 16.1 Test Case iMobile Demat Account Holding Enquiry..................................................................................52 16.2 Test Case iMobile Demat Account Transaction Status.............................................................................53 16.3 Test Case iMobile Demat Account Bill Enquiry.........................................................................................54 16.4 Test Case iMobile Demat Account ISIN Enquiry.......................................................................................55 17.1 Test Case iMobile Loan Account Provisional IT Certificate......................................................................56 17.2 Test Case iMobile Loan Account Final IT Certificate................................................................................58 17.3 Test Case iMobile Loan Account Reset Letter..........................................................................................59 17.5 Test Case iMobile Loan Account Rescheduled Letter...............................................................................60 17.6 Test Case iMobile Loan Account Loan Agreement Copy.........................................................................61 19.2.1 Test Case iMobile Bill Pay Presentment Bills.........................................................................................62 19.2.2 Test Case iMobile Bill Pay Payment Bill..................................................................................................64 18.1.1 Test Case iMobile iServices Apply Now Bank Account ICICI Bank Account...................................66 18.1.2 Test Case iMobile iServices Apply Now Bank Account Fixed Deposit.............................................69 18.1.3 Test Case iMobile iServices Apply Now Bank Account Recurring Deposit......................................70 18.1.4 Test Case iMobile iServices Apply Now Bank Account Mutual Funds.............................................71 18.1.5 Test Case iMobile iServices Apply Now Bank Account Foreign Exchange.....................................73 18.2.1 Test Case iMobile iServices Apply Now Credit Card ..........................................................................75 106.0.0 Test Case iMobile iServices Apply Now Demat.................................................................................76 116.0.0 Test Case iMobile iServices Apply Now Loans.................................................................................78 19.1.1 Test Case iMobile iServices Locate Us Customer Care No................................................................79 19.1.2 Test Case iMobile iServices Locate Us Find ATM..............................................................................80 19.1.3 Test Case iMobile iServices Locate Us Find Branch...........................................................................82 19.3 Test Case iMobile iServices Prepaid Mobile Recharge.............................................................................83 19.4 Test Case iMobile iServices Show Payment Made...................................................................................85
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1. Wallet Test Cases
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1.1.
Test Case iMobile Download Though TATA Zone UAT 01 Download Customer downloads the application onto his mobile through TATA Zone.
Test Case Serial Number: Test Case Title: Test Case Description: Setup & Prerequisite for Test: Notes : No.
1. 2.
Customer should have mobile phone equipped with TATA Zone. Customer knows the download directory.
Action Go to TATA Zone browse for the application. Select Yes to download
Constraints o None. o None o None o None
Expected result o User is navigated through the TATA zone. o Mod should be downloaded to the mobile phone. o Installation of the application should be successfully performed. o Home Screen with following 4 icons Activate, Apply Now, Locate Us, Help, should be displayed.
Result (Pass/Fail) Pass Fail Pass Fail Pass Fail Pass Fail
Note (if any)
3.
Select Yes to install.
4.
Click on the application icon to run/open the application
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2.1
Test Case iMobile Pre- Activation iServices Locate Us Customer Care Number UAT06 Pre - Activation - Customer Care No Customer wants to find out Customer Care No of the selected zone.
Test Case Serial Number: Test Case Title: Test Case Description: Setup & Prerequisite for Test:
Customers mobile phone should be enabled with TATA zone. Customer has downloaded ICICI Mobile Banking Application. Customer is at the 4 icon home page.
Notes : No. Action Constraints Expected result o A list of Locate Us services should be displayed. Customer Care No. Find ATM Find Branch o o A list of following zones should be displayed East West North South Central o In response, customer will be shown the call centre number of the selected zone. o Home Screen with following 4 icons Activate, Apply Now, Locate Us, Help, should be displayed. Result (Pass/Fail) Note (if any)
1.
Select Locate Us icon.
o None.
Pass Fail
2.
Select Customer Care No. from the list.
o None
Pass Fail
3.
Choose a zone and select Find from the menu option. Select 'OK' from the menu option
o None o None
Pass Fail Pass Fail
4.
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2.2
Test Case iMobile Pre- Activation iServices Locate Us Find ATM UAT07 Pre - Activation - Find ATM Customer finds out ATM address the area whose PIN he enters.
Notes : No.
1. 2.
Action Select Locate Us icon. Select Locate ATM from the list.
Constraints o None. o None o PIN should be 6 digits. o For incorrect/invalid PIN displays an error message o None
Expected result o A list of Locate Us services should be displayed. o A PIN code field should be displayed o In response, customer will be shown the ATM address for the entered PIN code area. ATM address Address line 1 Address line 2. o Home Screen with following 4 icons Activate, Apply Now, Locate Us, Help, should be displayed.
Result (Pass/Fail) Pass Fail Pass Fail
Note (if any)
3.
Customer enters the PIN code in the field and selects Find from the menu option.
Pass Fail
4.
Select 'OK' from the menu option
Pass Fail
2.3 Test Case iMobile Pre-Activation Services Locate Us Find Branch Test Case Serial Number: Test Case Title: UAT08 Pre - Activation - Find Branch
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Test Case Description: Setup & Prerequisite for Test:
Customer finds out Branch address by entering the PIN code of the area.
Notes : No.
1. 2.
Action Select Locate Us icon. Select Find Branch from the list.
Constraints o None. o None o None PIN should be 6 digits. o For incorrect/invalid PIN displays an error message o None
Expected result o A list of Locate Us services should be displayed. o A PIN code field should be displayed o In response, customer will be shown the Branch address for the entered PIN code area. Branch address Address line 1 Address line 2. o Home Screen with following 4 icons Activate, Apply Now, Locate Us, Help, should be displayed.
Note (if any)
3.
Customer enters the PIN code in the field and selects Find from the menu option.
Pass Fail
4.
Pass Fail
3.1.1Test Case iMobile Pre-Activation Services Apply Now Bank Account ICICI Bank Account
Test Case Serial Number: Test Case Title: Test Case Description: Setup & Prerequisite for Test: UAT09 Pre Activation ICICI Bank Account Customer expresses interest in ICICI bank product and requests for visit
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Notes : Result (Pass/Fail) Note (if any)
No.
Action
Constraints
Expected result o A list of bank verticals should be displayed. ICICI Bank Account Fixed Deposit Recurring Deposit Mutual Funds Foreign Exchange o A screen with following fields should be displayed: Name City Age o None
1.
Select Apply Now >> Bank Account icon.
o None.
Pass Fail
2.
Choose ICICI Bank Account from the list and select Continue from the menu. Enter name, city and age in the required fields and choose Continue from the menu.
o None o Field name should take only alphabets. Maximum length should be 50 characters o Field city should take only alphabets. Maximum length should be 40 characters. o Field age should take only numeric data. Maximum length should be
Pass Fail Pass Fail
3.
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3 characters.
o Age entered is less than 60.
o Customer will be shown the following message: Congratulations! You are eligible for ICICI Bank Savings Account. To apply, please select Submit from the Options/Menu. o Customer will be shown the following message: Congratulations! You are eligible for ICICI Bank Senior Citizen Account To apply, please select Submit from the Options/Menu.. o In response, customer will be shown the following message (to be supplied): o Home Screen with following 4 icons Activate, Apply Now, Locate Us, Help, should be displayed.
Pass Fail
o Age entered is greater than 60.
7.
Select Ok Select 'OK' from the menu option
o None o None
8.
Pass Fail
3.1.2
Test Case iMobile Pre-Activation Services Apply Now Bank Account Fixed Deposit UAT10 Pre Activation Fixed Deposit Customer wants to apply for a fixed deposit account.
Test Case Serial Number: Test Case: Test Case Description:
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Setup & Prerequisite for Test:
Customer has downloaded ICICI Mobile Banking Application. Customers mobile phone supports API for sending and receiving SMS from the application WMA API. Customer is at the 4 icon home page.
No.
Action
Constraints
Expected result o A list of bank verticals should be displayed. ICICI Bank Account Fixed Deposit Recurring Deposit Mutual Funds Foreign Exchange. o A screen with following fields should be displayed: Name City
1.
Select Apply Now >> Bank Account.
o None.
Pass Fail
2.
Choose Fixed Deposit from the list and select Continue from the menu.
o None o Field name should take only alphabets. Maximum length should be 50 characters o Field city should take only alphabets. Maximum length should be 40 characters. o None
Pass Fail
3.
Enter name and city in the required fields and choose Continue from the menu.
o In response, customer will be shown the following message (to be supplied):
Pass Fail
4.
o Home Screen with following 4 icons Activate, Apply Now,
Pass Fail
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Locate Us, Help, should be displayed. 3.1.3 Test Case iMobile Pre-Activation Services Apply Now Bank Account Recurring Deposit Test Case Serial Number: Test Case: Test Case Description: Setup & Prerequisite for Test: UAT11 Pre Activation Recurring Deposit Customer wants to apply for a recurring account.
Notes : No. Action Constraints Expected result o A list of bank verticals should be displayed. ICICI Bank Account Fixed Deposit Recurring Deposit Mutual Funds Foreign Exchange. o A screen with following fields should be displayed: Name City o Result (Pass/Fail) Note (if any)
1.
2. 3.
Choose Recurring Deposit from the list and select Continue from the menu. Enter name and city in the required fields and choose Continue from the menu.
o None o Field name should take only alphabets. Maximum length should be 50 characters o Field city should take only
Pass Fail Pass Fail
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alphabets. Maximum length o None Select 'OK' from the menu option o None o In response, customer will be shown the following message (to be supplied): o Home Screen with following 4 icons Activate, Apply Now, Locate Us, Help, should be displayed. Pass Fail Pass Fail
6.
3.1.4 Test Case iMobile Pre-Activation Services Apply Now Bank Account Mutual Funds
Test Case Serial Number: Test Case: Test Case Description: Setup & Prerequisite for Test: UAT12 Pre Activation Mutual Funds Customer wants to apply for a mutual fund.
No.
Action
Constraints
Expected result o A list of bank verticals should be displayed. ICICI Bank Account Fixed Deposit Recurring Deposit Mutual Funds Foreign Exchange. o A screen with following fields should be displayed:
1.
o None.
Pass Fail
2.
Choose Mutual Funds from the list and select Continue
o None
Pass Fail
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from the menu. o Field name should take only alphabets. Maximum length should be 50 characters o Field city should take only alphabets. Maximum length should be 40 characters. o None Select 'OK' from the menu option o None
Name City
None.
3.
Pass Fail
o In response, customer will be shown the following message (to be supplied): o Home Screen with following 4 icons Activate, Apply Now, Locate Us, Help, should be displayed.
Pass Fail Pass Fail
6.
3.1.5 Test Case iMobile Pre-Activation Services Apply Now Bank Account Foreign Exchange
Test Case Serial Number: Test Case: Test Case Description: Setup & Prerequisite for Test: UAT13 Pre Activation Foreign Exchange Customer wants to apply to foreign exchange
Notes :
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No.
Action
Constraints
Expected result o A list of bank verticals should be displayed. ICICI Bank Account Fixed Deposit Recurring Deposit Mutual Funds Foreign Exchange. o A screen with following fields should be displayed: Name City
Result (Pass/Fail)
Note (if any)
5.
o None.
Pass Fail
6.
Choose Foreign Exchange from the list and select Continue from the menu.
Pass Fail
7.
o The request for visit is send to ICICI system and then the response is forwarded to the customer.
Pass Fail
Pass Fail Pass Fail
9.
o None
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3.2
Test Case iMobile 0 Pre-Activation Services Apply Now Credit Card UAT15 Pre Activation ICICI Bank credit card Customer shows interest in ICICI Bank credit card
Test Case Serial Number: Test Case: Test Case Description: Setup & Prerequisite for Test:
Notes : No. Action Select Apply Now >> Credit Card. Enter name and city in the required fields and choose Continue from the menu. Constraints o None o Field name should take only alphabets. Maximum length should be 50 characters o Field city should take only alphabets. Maximum length should be 40 characters. o None Expected result o A screen with following fields should be displayed: Name City Result (Pass/Fail) Pass Fail Note (if any)
1. 2.
Pass Fail
o In response, customer will be shown the following
Pass Fail
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message (to be supplied): Select 'OK' from the menu option o None o Home Screen with following 4 icons Activate, Apply Now, Locate Us, Help, should be displayed. Pass Fail
5.
3.3
Test Case iMobile Pre-Activation Services Apply Now Demat UAT16 Pre Activation Demat Customer wants to apply for a Demat account.
Notes : No. Action Constraints o None o Field name should take only alphabets. Maximum length should be 50 characters o Field city should take only alphabets. Maximum length should be 40 Expected result o A screen with following fields should be displayed: Name City o The request for visit is send to ICICI system and then the response is forwarded to the customer. Result (Pass/Fail) Pass Fail Pass Fail Note (if any)
1. 2.
Select Apply Now >> Demat Enter name and city in the required fields and choose Continue from the menu.
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characters.
o None Select 'OK' from the menu option o None
Pass Fail Pass Fail
5.
3.4
Test Case iMobile Pre-Activation Services Apply Now Loan UAT17 Pre Activation Loan Customer wants to apply for loan.
Notes : No.
1.
Action Select Apply Now >> Loans
Constraints o None.
Expected result o A list of types of loan should be displayed. Personal Home
Result (Pass/Fail) Pass Fail
Note (if any)
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2.
Two Wheeler Car Education Pass Fail
Customer selects a loan of this interest from the list and chooses Continue from the menu.
o A screen for the customer to enter his name and city should be displayed.
3.
Pass Fail
Pass Fail Pass Fail
6.
o None
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56.0.0
Test Case- iMobile Pre-Activation Services - Help UAT19 Pre Activation Help Customer looks up for help on use of ICICI Mpbile Banking Application
Notes : No. Action Constraints Expected result o A list of help topics should be displayed. About iMobile How to access? Terms of use Charges Activate Security tip Change PIN Refresh Receipts Deactivate Application Linking Accounts Debit/Grid Authentication Refer A Friend Bank Account Credit Card Demat Account Loan Account Bill Pay iServices o Appropriate help Result (Pass/Fail) Note (if any)
1.
Select Help icon.
o None.
Pass Fail
2.
Select a help content from the
Pass
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list and select 'Details' from the menu
None o None o None
content should be displayed. o Applicant should be directed to the help topic list o Home Screen with following 4 icons Activate, Apply Now, Locate Us, Help, should be displayed.
Fail Pass Fail Pass Fail
3.
Select 'Ok' from the menu Select 'OK' from the menu.
66.0.0
Test Case- iMobile Activation
UAT20 Pre Activation Activation Customer activates ICICI Mobile Banking Application
Notes : No.
1.
Action Select Activate icon.
Constraints o None.
Expected result o "You can activate this application only if you are a registered Mobile Banking customer of ICICI Bank. By activating ICICI Bank iMobile, you get access to your Bank Account, Credit Card, Loan Account, Bill Payment and other value-added services. To read Mobile Banking terms and conditions, please visit ICICIBank.com Please proceed if you accept the said terms and conditions. TTSL is only a medium to facilitate banking Facilities provided by ICICI Bank through mobile and hence TTL guarantees only
Note (if any)
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2.
Select 'Continue' menu option
o None
3.
Enter the data in Please select only 4 - digit PIN' and 'Re-Enter PIN' fields and select Continue from the menu option.
o PIN and Re-enter PIN has to be 4 digits only. o PIN and Re-enter PIN should be same.
4.
Select 'OK' from the menu.
o None
5. 6.
Select 'Continue' from the menu. User selects an account and
o o
connectivity to ICICI Bank. For details visit www.tataindicom.com . Please visit www.icicibank.com for ICICI Bank Mobile Banking terms and condition. To proceed, please select 'Login' from Options/Menu. o Activation screen with 2 text boxes ' Please select only 4 digit PIN' and 'Re-Enter PIN' should be displayed. o An Activation request is forwarded to WSC. o WSC registers the customer. o After wallet activation, a sync request is send to WSC. WSC fetches the customer relationships from the ICICI server and forwards to the iMobile. o Sync summary should be displayed. o Home Screen with following 6 icons Bank Account, Credit Card, Loan Account, Demat Account, Bill Pay, iServices, should be displayed. o After activate for the first time, on selecting any icon, following message should be displayed For security reasons, we request you to complete your Debit/Grid Value authentication.To proceed, please select Continue from Options/Menu o A screen with the list of bank accounts, asking the user to select an account from the list should be displayed. o Debit/ Grid
Pass Fail
Pass Fail
Pass Fail
Pass Fail Pass
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chooses Continue from the menu.
7.
User enters the grid values or digit position and chooses Ok from the menu.
8.
Select 'Ok' from the menu.
authentication request is send to ICICI backend. o A screen asking the user to enter grid values or digit position of the debit card (acc. To the debit card) should be displayed. o Congratulations. You have completed your Debit/Grid Value authentication successfully. You can now use the applications to carry out banking on your mobile phone. To continue please select Ok from the Options/Menu message should be displayed on successful authentication. o Home Screen with following 6 icons Bank Account, Credit Card, Loan Account, Demat Account, Bill Pay, iServices, should be displayed.
Fail
76.0.0
Test Case- iMobile Login
Test Case Serial Number: Test Case: Test Case Description: Setup & Prerequisite for Test: Notes :
UAT23 Login Customer successfully logs in to ICICI Mobile Banking Application.
Customer has downloaded, installed and activated the iMobile application.
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No.
Action Click on iMobile application icon from the phone's application manager.
Constraints
Expected result o Please Enter PIN screen should be displayed with ICICI Logo. o Mobile Banking terms and conditions apply. To proceed, please select Login from Options/Menu. should be displayed below the PIN textbox. o Home Screen with following 6 icons Bank Account, Credit Card, Loan Account, Demat Account, Bill Pay, iServices, should be displayed. o While auto sync, if the customer selected No earlier or there was a communication error then for customer who again logs in should be displayed the ICICI Mobile Banking Application requires to be synchronised with the server. Please select OK. message.
Note (if any)
1.
2.
Enter Correct PIN and select Login from the menu.
o PIN should be 4 digits only. o PIN cannot blank, special character or alphabets. o Entering incorrect PINs 3 times would lock the wallet.
Pass Fail
86.0.0
Test Case- iMobile Unlocking Wallet UAT24 Unlock Wallet Customer unlocks ICICI Mobile Banking application
Customers mobile phone should be enabled with TATA zone. Customer has downloaded and activated ICICI Mobile Banking Application. Customer is at the 6 icon home page
Notes :
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No.
Action Open the application and enter wrong PIN thrice on the login screen. Customer exits the wallet. Customer calls the ICICI customer care and requests the unlocking code. Customer clicks on application icon and opens it.
Constraints o Blank PIN will not be considered a try. o None o None o Unlocking code cannot be more that 10 characters in length. o Unlocking code, PIN and Re-enter PIN cannot be blank. o PIN and Re-enter PIN has to be 4 digits only. o PIN and Re-enter PIN should be same.
Expected result o Wallet is Locked error message should be displayed. o WSC forwards the unlocking code through SMS to the customer. o Unlocking screen should be displayed with the following Unlocking Code, New PIN and Re-enter PIN.
Note (if any)
1.
2.
3.
4.
Enter the Unlocking code, New PIN and Re-enter PIN and select Unlock from the menu option.
None
Pass Fail
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o None
6.
Select OK from the menu
o Wallet should send the Unlocking request to WSC o On successfully unlocking of wallet , Home Screen with following 6 icons Bank Account, Credit Card, Loan Account, Demat Account, Bill Pay, iServices, should be displayed.
Pass Fail
96.0.0
Test Case- iMobile Refresh UAT25 Refresh Customer synchronizes the wallet for the latest updates
Notes :
Customers mobile phone should be enabled with TATA zone. Customer has downloaded and activated ICICI Mobile Banking Application. Customer is at the 6 icon home page Data in sync will be according to the customer relationship. i.e if customer has no billers then if will not be shown in the sync summary. Constraints o Device should not be marked as stolen. Expected result o When there are no updates with the server and customer still want so synchronize the wallet No Items To Sync message should be displayed. o Synced items are shown in the sync summary. o Items that can be synced are as follows which are to be shown in the sync summary*: Result (Pass/Fail) Pass Fail Pass Fail Pass Fail Note (if any)
No.
1.
Action Select Synchronize from the main menu,
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a. Bank accounts b. Credit cards c. Billers d. Payees
11.1
Test Case - iMobile View Receipts UAT30 View Receipts Customer wants to view receipts of the transactions performed.
Notes :
Customers mobile phone should be enabled with TATA zone. Customer has downloaded and activated ICICI Mobile Banking Application. Customer is at the 6 icon home page Customer has performed at least 10 transactions. Number of receipts depends on the number of transactions performed. Result (Pass/Fail) Pass Fail Pass Fail Note (if any)
No.
Action Login to the iMobile and from the main menu; select Receipts. Select a receipt from the list and click 'Ok'.
Constraints o None o None
Expected result o List of at most last 5 transaction receipts should be displayed. Last transaction receipt should be displayed first. o Receipt details should be displayed.
1.
2.
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3. 4. 5.
Select 'Ok' from the menu option. Select 'Summary' from the menu option. Select 'Refresh' from the menu option. Select 'Back' from the menu option
o None o o o
6.
o List of at most last 5 transaction receipts should be displayed. o Transaction summary list should be displayed. o Updated transaction summary list should be displayed. o Home Screen with following 6 icons Bank Account, Credit Card, Loan Account, Demat Account, Bill Pay, iServices, should be displayed
Pass Fail
11.2
Test Case - iMobile Delete Receipts UAT31 Delete Receipts Customer successfully deletes receipts which are stored on the phone.
Notes :
Customers mobile phone should be enabled with TATA zone. Customer has downloaded and activated ICICI Mobile Banking Application. Customer is at the 6 icon home page Customer has performed at least 5 transactions. Number of receipts depends on the number of transactions performed. On change device, receipts are not downloaded during sync. Result (Pass/Fail) Pass Fail Pass Fail Note (if any)
No.
Action From the main menu, select Receipts. Select a receipt from the list and click 'Delete' from the menu
Constraints o None o None
Expected result o List of last 5 transaction receipts should be displayed. Last transaction receipt should be displayed first. o Customer should be displayed with Are you sure, you want to delete receipt? message with Yes and
1.
2.
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3. 4.
Customer selects No option. Perform steps 1 and 2 and select Yes from the menu option
o None o None o None
No menu options o be deleted. o successfully deleted
Receipt should not Receipt should be
Pass Fail Pass Fail
5.
Perform a 6th transaction so that the receipt is generated.
6.
Customer clicks No from the menu. Perform step 5 and select Yes from the menu option. Select 'Ok' from the menu option Perform change device for the customer. Customer selects Refresh receipts from the View receipts.
o None o None o None o None o None
7.
8.
9. 10.
o The application should show receipt of the payment transactions with an information message similar to Receipt storage is full. To store this receipt, your oldest receipt will be deleted. Click Yes to proceed. With Yes or No menu options. o The receipt of the latest payment transaction should not be stored. o The oldest receipt in the list is deleted and the new receipt is stored. o Home Screen with following 6 icons Bank Account, Credit Card, Loan Account, Demat Account, Bill Pay, iServices, should be displayed. o Receipts should not be downloaded during sync. o Wallet fetches latest 5 receipts from the server.
Pass Fail
Pass Fail Pass Fail Pass Fail Pass Fail Pass Fail
12.0 Test Case - iMobile Change PIN Test Case Serial Number: Test Case: Test Case Description: UAT32 Change PIN Customer successfully changes the PIN of ICICI Mobile Application
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Notes : Result (Pass/Fail) Pass Fail Note (if any)
No.
Action Login to the iMobile and from the main menu, select 'Change PIN' .
Constraints o None o Current PIN, PIN and Re-enter PIN cannot be blank. o PIN and Re-enter PIN has to be 4 digits only. o PIN and Re-enter PIN should be same. o If old PIN is incorrectly entered thrice then the wallet will be locked. o None
Expected result o Change PIN screen should be displayed with 'Current PIN', 'New PIN' and 'Re-enter PIN' field.
1.
2.
Enter Current PIN , PIN and Re-enter PIN and select OK from the menu.
o PIN should be changed successfully. o Customer should be directed to the Home page.
Pass Fail
3.
Customer exits and again logs into the iMobile by entering newly changed PIN.
o Customer should be able to login to the wallet successfully with newly changed PIN.
Pass Fail
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Test Case- iMobile - Security tip Test Case Serial Number: Test Case: Test Case Description: Setup & Prerequisite for Test:
Security tip Customer can use the security tip provided on the main menu for seeking the help regarding security of iMobile.
Notes : No. Action Select Security Tip from the main menu. Constraints o None Expected result o Should show the screen with the security help with a Ok option. o Home Screen with following 6 icons Bank Account, Credit Card, Loan Account, Demat Account, Bill Pay, iServices, should be displayed. Result (Pass/Fail) Pass Fail Note (if any)
1.
2.
Select Ok from the security tip menu.
o None
Pass Fail
Test Case- iMobile Help Test Case Serial Number: Test Case: Test Case Description:
Help Customer can use the help provided at different places to clear his/her doubt regarding the concerned services.
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Customers mobile phone should be enabled with TATA zone. Customer has downloaded and activated ICICI Mobile Banking Application. Customer is at the 6 icon home page. Customer has linked a bank account to his userID.
Notes : No. Action Select Help from the main menu. Constraints o None Expected result o Should show list of help contents based on the icons selected with two options 1) Detail 2) Back Result (Pass/Fail) Pass Fail Note (if any)
1.
2.
Select Back from the help menu.
o None
o Should show the home page with six icon screen. o Should show the details for the selected list with the following options 1) Main Help List 2) Back and 3) Home. o Should show the generic help about the iMobile application with an option Back.
Pass Fail
3.
Select Detail from the help menu.
o None
Pass Fail
4.
Select Main Help List from the help menu.
o None
Pass Fail
5.
Select Back from the main help list menu.
o None
o Should show the home screen with six icons.
- 34 -
6.
Select Back from the help menu.
o None o None
o Should show the screen with the list of help contents.
Pass Fail
7.
Select Home from the help menu.
o Home Screen with following 6 icons Bank Account, Credit Card, Loan Account, Demat Account, Bill Pay, iServices, should be displayed.
Pass Fail
13.0 Test Case - iMobile View Payee Details Test Case Serial Number: Test Case: Test Case Description: Setup & Prerequisite for Test: UAT33 View Payee details Customer successfully views payee details from the application.
Notes : Result (Pass/Fail) Pass Fail Pass Fail Note (if any)
No.
Action
Constraints o Customer should have at least one active account o None
Expected result o A list of bank accounts should be displayed. o A list of bank services should be displayed: Balance Enquiry
1.
Select Bank Account icon. Choose an account and select Continue from the menu.
2.
- 35 -
3.
Choose Fund Transfer from the list and select Continue from the menu. Choose A/C within ICICI Bank >> Other Account from the list and select Continue from the menu. Choose a payee from the list and select View Details from the menu. Select 'OK' from the menu option
o None
Last 3 transactions Fund Transfer Cheque Book Request Cheque Status Stop Cheque o Types of funds transfer are displayed: A/C within ICICI Bank A/C outside ICICI Bank o A list of payees should be displayed. o be displayed. Payee Name should
Pass Fail Pass Fail Pass Fail Pass Fail
4.
5. 6.
o Should have at least one confirmed payee o None o None
o A list of payees should be displayed.
14.1
Test Case iMobile Bank Account Balance Enquiry UAT34 Balance Enquiry for Bank Account Customer checks his latest balance available on his bank account(s).
Notes : No. Action Constraints Expected result Result Note (if
- 36 -
(Pass/Fail)
1.
any)
Select Bank Account icon.
o Customer should have at least one active account o None o None o
o A list of bank accounts should be displayed
Pass Fail
2.
Choose an account and select Continue from the menu
o A list of bank services should be displayed. Response for Balance Enquiry should be as follows: As on: dd/mm/yyyy hh:mm:ss AM/PM IST Total Available Balance: INR Available Balance: INR. Linked FD Bal: INR o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed. Pass Fail Pass Fail Pass Fail
3.
Choose Balance Enquiry and select Continue from the menu.
6.
o None
14.2
Test Case - iMobile Bank Account Last 5 Transactions UAT35 View Last 5 Bank Account Transactions Customer views last 5 transactions for his account(s)
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(Pass/Fail)
1.
any)
Select Bank Account icon.
o Customer should have at least one active account o None o None o
o A list of bank accounts should be displayed
Pass Fail
2.
o A list of bank services should be displayed. Response for Last 5 Transactions should be as follows: 1. Paid to XXXX 999.00 DR (INR) dd/mm/yyyy 2. Paid to XXXX 999.00 DR (INR) dd/mm/yyyy o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account, Loan Account, , Bill Pay, iServices should be displayed.
3.
Choose Last 5 Transactions and select Continue from the menu.
6.
o None
Pass Fail
14.3.1
Test Case - iMobile Bank Account Funds Transfer A/c within ICICI Bank Own Account UAT36 Fund Transfer to Own Account Customer successfully transfer the fund to his own account
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Notes : No. Action Select Bank Account -> Funds Transfer -> A/c within ICICI Bank -> Own Account. Constraints o Customer should have at least two active bank accounts. o None o Amount entered should be numeric with a upper limit of 6 digits. o None Expected result o A list of accounts should be displayed. Result (Pass/Fail) Pass Fail Note (if any)
1.
2.
o A screen with Enter Amount field should be displayed. o Payment details confirmation screen should be displayed as follows: You are sending INR 99.00 to XXXXXX999999 from XXXXXX888888. Please confirm.
Pass Fail
3.
Enter amount to transfer and select Pay Now from the menu.
Pass Fail
o Receipt should be generated bearing the

following details: Title: Own Account Funds Transfer Date : dd/mm/yyyy hh:mm:ss Pay From: XXXXXX888888 Pay To: XXXXXX999999 Amount (INR): INR 99.00 Payment ID : 121221123 Pass Fail
4.
Select Ok from the menu.
5. 6.
Select 'OK' from the menu option Select 'Back' from the menu option
o None o
o Receipts screen should be displayed with a list of all receipts. o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account, Loan Account, ,
Pass Fail Pass Fail
- 39 -
Bill Pay, iServices should be displayed.
14.3.2
Test Case - iMobile Bank Account Funds Transfer A/c within ICICI Bank Other Account UAT37 Fund Transfer within ICICI Account Customer transfers the fund to other ICICI account
Notes : No. Action Select Bank Account -> Funds Transfer ->A/c within ICICI Bank -> Other Account. Constraints o Customer should have at least two active bank accounts. o None o Amount entered should be numeric with an upper limit of 6 digits. Expected result o A list of payees should be displayed. Result (Pass/Fail) Pass Fail Note (if any)
1.
2.
Choose an payee and select Continue from the menu
o A screen with Enter Amount field should be displayed.
Pass Fail
3.
Enter amount to transfer and select Continue from the menu.
o Payment details screen should be displayed in the confirm screen.
Pass Fail
- 40 -
4.
Select Pay Now from the menu.
o None o Grid/Digits should be valid. o For incorrect grid/digits, transaction will not be committed.
o Customer is asked to enter the grid/digits positions for the init response. o On successful verification of the grid/digits positions, fund transfer settlement is done at the ICICIs end. o Confirm response is send and the receipt is generated on the iMobile. o Receipt should be generated bearing the following details: Title: Funds Transfer Date : dd/mm/yyyy hh:mm:ss Pay From: XXXXXX888888 Pay To: XXXXXX999999 Amount (INR): INR 99.00 Payment ID : 121221123 o Receipts screen should be displayed with a list of all receipts. o Funds Transfer Cancellation request should be sent to WSC. o User should be displayed a screen with the following message Your transaction on INR 99.00 payable to payee name has been successfully cancelled. o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
Pass Fail
5.
Customer enters the grid/digits position and selects Confirm from the menu.
Pass Fail
6.
Select 'OK' from the menu option.
o None o
7.
Perform steps 1 to 5 and select 'Cancel from the menu option.
8.
- 41 -
14.3.3
Test Case - iMobile Bank Account Funds Transfer A/c outside ICICI Bank UAT38 Fund Transfer to accounts outside ICICI Bank Customer successfully transfer the fund to account outside ICICI Bank
Notes : No. Action Select Bank Account -> Funds Transfer -> A/c outside ICICI Bank. Constraints o Customer should have at least two active bank accounts. o None o Amount entered should be numeric with a upper limit of 6 digits. o None o Grid/Digits should Expected result o A list of payees should be displayed. Result (Pass/Fail) Pass Fail Note (if any)
1.
2.
Choose an account and select Payee from the menu
o A screen with Enter Amount field should be displayed.
Pass Fail
3.
Enter amount to transfer and select Continue from the menu.
o Payment details screen should be displayed in the confirm screen o Customer is asked to enter the grid/digits positions for the init response. o On successful verification of the grid/digits positions, fund
Pass Fail
4. 5.
Select Pay Now from the menu. Customer enters the grid/digits position and selects Confirm
Pass Fail
- 42 -
from the menu.
be valid. o For incorrect grid/digits, transaction will not be committed.
6.
o None o None
7.
Perform steps 1 to 5 and select 'Cancel from the menu option
8.
o None
transfer settlement is done at the ICICIs end. o Confirm response is send and the receipt is generated on the iMobile. o Receipt should be generated bearing the following details: Title: Funds Transfer Date : dd/mm/yyyy hh:mm:ss Pay From: XXXXXX888888 Pay To: XXXXXX999999 Amount (INR): INR 99.00 o Receipts screen should be displayed with a list of all receipts. o Funds Transfer Cancellation request should be sent to WSC. o User should be displayed a screen with the following message Your transaction on INR 99.00 payable to payee name has been successfully cancelled. o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
14.4
Test Case - iMobile Bank Account Cheque Book Request UAT39 Cheque Book Request
Test Case Serial Number: Test Case:
- 43 -
Customer successfully puts a request for a new chequebook to ICICI Bank.
Customers mobile phone should be enabled with TATA zone. Customer has downloaded and activated ICICI Mobile Banking Application. Customer is at the 6 icon home page.
Notes : No. Action Constraints o Customer should have at least one active bank account. o None Expected result o A list of accounts should be displayed. Result (Pass/Fail) Pass Fail Note (if any)
1.
Select Bank Account icon
2.
o A list of bank services should be displayed. o A confirm screen with following message You are about to request cheque book for the account XXXXXX999999 .Please select Confirm from Options\Menu to proceed. should be displayed. o User should be directed to the bank service list. o A request for the cheque book should be send successfully to ICICI. o Confirm response as follows should be displayed to the Cheque Book Request has been accepted for your
Pass Fail
3.
Select Cheque Book Request from the list.
o None
Pass Fail
4.
Select Cancel from the menu to cancel your request. Again select Cheque Book Request from the list and choose Confirm from the menu.
o None o None
Pass Fail Pass Fail
5.
- 44 -
Account No XXXXXX999999. You will receive the Cheque Book within 7 working days. message should be displayed. Select 'OK' from the menu option o None o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed. Pass Fail
6.
14.5
Test Case - iMobile Bank Account Cheque Status UAT41 Cheque Status Customer wants to know the current status of his cheque.
Customers mobile phone should be enabled with TATA zone. Customer has downloaded and activated ICICI Mobile Banking Application. Customer is at the 6 icon home page. Customer has issued a cheque.
No.
Action
Constraints o Customer should have at least one active bank account. o None
Expected result o A list of accounts should be displayed. o A list of bank services should be displayed.
1.
2.
- 45 -
3.
Select Cheque Status from the list.
4.
Enter the cheque number and select Continue from the menu.
o None o Cheque no. should be 6 digits only. o Cheque no should be a valid no. o None
o A text box to enter the cheque no should be displayed.
Pass Fail
o The current status of the cheque should be send to the iMobile.
Pass Fail
5.
o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
Pass Fail
14.6
Test Case - iMobile Bank Account Stop Cheque UAT41 Stop Cheque Customer wants to perform stop cheque for one of the cheque issued by him
Customers mobile phone should be enabled with TATA zone. Customer has downloaded and activated ICICI Mobile Banking Application. Customer is at the 6 icon home page. Customer has issued a cheque.
No.
Action
Constraints
Expected result
- 46 -
6.
7. 8.
Choose an account and select Continue from the menu Select Stop Cheque from the list.
9.
Enter the cheque number and select Continue from the menu.
o Customer should have at least one active bank account. o None o None o Cheque no. should be 6 digits only. o Cheque no should be a valid no. o None
o A list of accounts should be displayed. o A list of bank services should be displayed. o A text box to enter the cheque no should be displayed.
Pass Fail Pass Fail Pass Fail
o Stop cheque Request has been accepted for Account No XXXXXX999999. Should be displayed.
Pass Fail
10.
Pass Fail
15.1
Test Case iMobile Credit Card Balance Details UAT42 Credit Balance Details Customer successfully views the balance details of his credit card.
Customers mobile phone should be enabled with TATA zone. Customer has downloaded and activated ICICI Mobile Banking Application. Customer is at the 6 icon home page. Customer has linked a credit card to his userID.
Notes :
- 47 -
No.
Action
Constraints o Customer should have at least one active credit card. o None
Expected result o A list of credit card accounts should be displayed. o A list of credit card services should be displayed. o The current credit balance should be send to the iMobile in the following format Card No: XX119012 Total Amount Due: INR. 99.00 Credit Limit: INR. 99.00 Available Credit : INR. 99.00 As on: dd/mm/yyyy hh:mm:ss IST o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
Note (if any)
1.
Select Credit Card icon Choose an account and select Continue from the menu
2.
3.
Select Balance Details from the list and choose Continue from the menu.
o None
Pass Fail
4.
o None
Pass Fail
15.2
Test Case iMobile Credit Card Last Payment Details UAT43 Last Payment Details Customer views last payment details of his/her credit card statement.
- 48 -
No.
Action
Constraints o Customer should have at least one active credit card. o None o None o
Expected result o A list of credit card accounts should be displayed. o A list of credit card services should be displayed. o The last payment made to the credit card should be send to the iMobile in the following format Card No: CardXX119012 Last Payment Amount : INR. 99.00 Last Payment Received on: dd/mm/yyyy As on: dd/mm/yyyy hh:mm:ss IST o O Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
1.
2.
3.
Select Last Payment Details from the list and choose Continue from the menu.
Pass Fail
6.
o None
Pass Fail
15.3
Test Case iMobile Credit Card Payment Due Details UAT44 Payment Due Details
Test Case Serial Number: Test Case:
- 49 -
Customer views payment due details of his/her credit card account.
No.
Action
Expected result o A list of credit card accounts should be displayed. o A list of credit card services should be displayed. o The payment due for the credit card should be send to the iMobile in the following format: Card No: XX119012 Payment Due Date : INR. 99.00 Next Statement Date: dd/mm/yyyy As on: dd/mm/yyyy o O Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
1.
2.
3.
Select Payment Due Date from the list and choose Continue from the menu.
o None
Pass Fail
4.
o None
Pass Fail
- 50 -
15.4
Test Case iMobile Credit Card Reward Point Status UAT45 Reward Point Status Customer views reward point status given on his/her credit card account.
No.
Action
Expected result o A list of credit card accounts should be displayed. o A list of credit card services should be displayed. o The reward point status for the credit card should be send to the iMobile in the following format: Card No: XX119022 500 reward points available As on:mm:ss IST o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
1.
2.
3.
Select Reward Point Status from the list and choose Continue from the menu.
o None
Pass Fail
4.
o None
Pass Fail
- 51 -
16.1
Test Case iMobile Demat Account Holding Enquiry UAT 46 Holding Enquiry Customer views holding enquiry of his Demat account.
Customers mobile phone should be enabled with TATA zone. Customer has downloaded and activated ICICI Mobile Banking Application. Customer is at the 6 icon home page. Customer has linked his Demat account to his userID.
No.
Action
Constraints o Customer should have an active demat account. o None o Script name is optional o Script name max length is 20 chrs
Expected result o A list of demat services should be displayed. o be displayed. Demat A/c no should
1.
Select Demat icon Choose Holding Enquiry from the list and select Continue from the menu Choose Continue from the menu.
2.
3.
o User is asked to enter the scrip descriptor
Pass Fail
- 52 -
4.
Choose Continue from the menu.
o None
o In response customer will be shown the no. of scripts held by him in the following format Holding Balance for 43214321 on dd/mm/yyyy hh:mm:ss Transaction 1 1. Scrip: Scrip name ISIN: Qty. Transaction 2 2. Scrip: Scrip name ISIN: Qty. o o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
Pass Fail
5.
o None
Pass Fail
16.2
Test Case iMobile Demat Account Transaction Status UAT47 Transaction Status Customer views transaction status for his demat account.
No.
Action
Constraints
Expected result
- 53 -
1.
Select Demat Account icon Choose Transaction Status from the list and select Continue from the menu
o Customer should have an active demat account. o None
o A list of demat services should be displayed. o Following fields should be displayed. Document Type list o In response customer will be shown the status of the demat transaction. Scrip: Scrip name ISIN: Quantity: Dep:0 Trf_to: dd-mmm-yyyy o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
Pass Fail Pass Fail
2.
3.
Select the Document Type from the list and enter the slip no and choose Continue from the menu.
o Slip no should be 5 digits in length.
Pass Fail
4.
o None
Pass Fail
16.3
Test Case iMobile Demat Account Bill Enquiry UAT48 Bill Enquiry Customer views his last bill for his demat account.
Notes :
- 54 -
No.
Action
Constraints o Customer should have an active demat account. o None o Demat Account is a mandatory. o A/c no should be 8 digits only.
Expected result o A list of demat services should be displayed. o Customer should be asked to enter the demat account no. o In response, customer will be shown the status of the bill in the following format: Demat Ac. No.: 12345678 Last Bill No: 1234 For Amount: Rs. 300 Due on: dd/mm/yyyy Outstanding: Rs. o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
Note (if any)
1.
Select Demat icon Choose Bill Enquiry from the list and select Continue from the menu
2.
3.
Enter the Demat A/c no choose Continue from the menu.
Pass Fail
4.
o None
Pass Fail
16.4
Test Case iMobile Demat Account ISIN Enquiry UAT49 ISIN Enquiry Customer views his details for the ISIN account.
- 55 -
No.
Action
Constraints o Customer should have an active credit card. o None o Scrip DescriptorShould accept alphanumeric. o Scrip Descriptor format - 4 digits (without space) and maximum 10 (with spaces) o None
Expected result o A list of demat services should be displayed. o Customer should be asked to enter the scrip descriptor.
1.
Select Demat icon Choose ISIN Enquiry from the list and select Continue from the menu
2.
3.
Enter scrip name in the Scrip Descriptor field and choose Continue from the menu.
o In response, customer will be shown the scrip details in the following format: Scrip: scrip name ISIN: ISIN No
Pass Fail
4.
Pass Fail
17.1
Test Case iMobile Loan Account Provisional IT Certificate UAT51 Provisional IT Certificate Customer requests for Provisional IT Certificate.
- 56 -
Customers mobile phone should be enabled with TATA zone. Customer has downloaded and activated ICICI Mobile Banking Application. Customer is at the 6 icon home page. Customer has linked his Loan account to his userID.
No.
Action
Constraints o None.
Expected result o A list of loan services should be displayed.
1.
Select Loan Account icon. Chooses Provisional IT Certificate from the list and select Continue from the menu.
2.
o None
o Customer should be shown his linked the loan account no. o In response, customer will be shown the following message: We have received your request for <name of the Document requested >. It will reach you within 8 working days. Regards ICICI Bank o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
Pass Fail
3.
o Loan Account No should be 16 characters long first 5 alphabets and rest 11 digits.
Pass Fail
4.
o None
Pass Fail
- 57 -
17.2
Test Case iMobile Loan Account Final IT Certificate UAT52 Final IT Certificate Customer requests for Final IT Certificate.
No.
Action
Constraints o None. o None o Loan Account No should be 16 characters long first 5 alphabets and rest 11 digits.
Expected result o A list of loan services should be displayed. o Customer should be shown his linked the loan account no. o In response, customer will be shown the following message: We have received your request for <name of the Document requested >. It will reach you within 8 working days. Regards ICICI Bank o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
1.
Select Loan Account icon. Chooses Final IT Certificate from the list and select Continue from the menu.
2.
3.
Pass Fail
4.
o None
Pass Fail
- 58 -
17.3
Test Case iMobile Loan Account Reset Letter UAT53 Reset Letter Customer requests for Reset Letter.
No.
Action
Constraints o None. o None
Expected result o A list of loan services should be displayed. o Customer should be shown his linked the loan account no.
1.
Select Loan Account icon. Chooses Reset Letter from the list and select Continue from the menu.
2.
- 59 -
3.
o Loan Account No should be 16 characters long first 5 alphabets and rest 11 digits.
o In response, customer will be shown the following message: We have received your request for <name of the Document requested >. It will reach you within 8 working days. Regards ICICI Bank o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
Pass Fail
4.
o None
Pass Fail
17.5
Test Case iMobile Loan Account Rescheduled Letter UAT54 Rescheduled Letter Customer requests for Rescheduled Letter.
No.
Action
Constraints
Expected result
- 60 -
1.
Select Loan Account icon. Chooses Rescheduled Letter from the list and select Continue from the menu.
o None. o None o Loan Account No should be 16 characters long first 5 alphabets and rest 11 digits.
o A list of loan services should be displayed. o Customer should be shown his linked the loan account no. o In response, customer will be shown the following message: We have received your request for <name of the Document requested >. It will reach you within 8 working days. Regards ICICI Bank o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
Pass Fail Pass Fail
2.
3.
Pass Fail
4.
o None
Pass Fail
17.6
Test Case iMobile Loan Account Loan Agreement Copy UAT55 Loan Agreement Copy Customer requests for Loan Agreement Copy.
Notes :
- 61 -
No.
Action
Constraints o None. o None o Loan Account No should be 16 characters long first 5 alphabets and rest 11 digits.
Expected result o A list of loan services should be displayed. o Customer should be shown his linked the loan account no. o In response, customer will be shown the following message: We have received your request for <name of the Document requested >. It will reach you within 8 working days. Regards ICICI Bank o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
Note (if any)
1.
Select Loan Account icon. Chooses Loan Agreement Copy from the list and select Continue from the menu.
2.
3.
Pass Fail
4.
o None
Pass Fail
19.2.1
Test Case iMobile Bill Pay Presentment Bills UAT72 Presentment Bills Customer pays a presentment bill.
- 62 -
Customers mobile phone should be enabled with TATA zone. Customer has downloaded and activated ICICI Mobile Banking Application. Customer is at the 6 icon home page. Customer has registered presentment billers for his account.
Notes : No. Action Constraints o None. o None o For billers not having bills should show appropriate message. o Rejected billers should not be displayed. Expected result o be displayed o be displayed. Type of billers should Result (Pass/Fail) Pass Fail Pass Fail Note (if any)
1.
Select Bill Pay icon. Select Presentment Bills from the list and choose Continue from the menu.
2.
Type of billers should
3.
Select the presentment bills from the list and choose Continue from the menu.
o Bills related to that biller should be displayed.
Pass Fail
4.
Select the bill and choose Continue from the menu
o None
o displayed.
Bill details should be Biller Nick name Biller Name Amount Currency Due Date
Pass Fail
- 63 -
5.
Select Continue menu option.
from
the
o None o None
o List of available bank account and credit card(s) should be displayed. o Payment confirmation screen should be displayed. o In response, customer will be shown the following transaction receipt on successful transaction. Title: Bill Payment Date : dd/mm/yyyy hh:mm:ss Pay From: XXXXXX888888 Pay To: BSNL-dd/mm/yyyy Amount (INR): INR 99.00 Payment ID : 121221123 o Bill Payment Cancellation request should be sent to WSC. o User should be displayed a screen with the following message Your transaction of INR 99.00 payable to BSNL-dd/mm/yyyy has been successfully cancelled. o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
Pass Fail Pass Fail
6.
Select an account/card to pay and click Continue from the menu
7.
Select Yes from the menu option.
o None
Pass Fail
8.
Perform steps 1 to 6 and Select No from the menu option.
o None
Pass Fail
9.
o None
Pass Fail
19.2.2
Test Case iMobile Bill Pay Payment Bill
Test Case Serial Number:
UAT73
- 64 -
Test Case: Test Case Description: Setup & Prerequisite for Test:
Payment Bills Customer pays a payment bills to a payment biller.
Customers mobile phone should be enabled with TATA zone. Customer has downloaded and activated ICICI Mobile Banking Application. Customer is at the 6 icon home page. Customer has registered presentment billers for his account.
Notes : No. Action Constraints o None. o None o For billers not having bills should show appropriate message. o Field amount should take positive non-zero values. o None Expected result o be displayed o billers in the list. Type of billers should Result (Pass/Fail) Pass Fail Pass Fail Note (if any)
1.
Select Bill Pay icon. Select Payment Bills from the list and choose Continue from the menu. Select a biller from the list and choose Continue from the menu.
2.
Displays all the
3.
o List of available bank account and credit card(s) should be displayed.
Pass Fail
4.
Select an account/card to pay and click Continue from the menu Enter the amount and select Continue from the menu option.
o should be displayed
Blank amount field
Pass Fail Pass Fail
5.
o Payment confirmation screen should be displayed.
- 65 -
6.
Select Yes to continue.
o None
o In response, customer will be shown the following transaction receipt on successful transaction. Title: Bill Payment Date : dd/mm/yyyy hh:mm:ss Pay From: XXXXXX888888 Pay To: BSNL-dd/mm/yyyy Amount (INR): INR 99.00 Payment ID : 121221123 o Bill Payment Cancellation request should be sent to WSC. o User should be displayed a screen with the following message Your transaction of INR 99.00 payable to BSNL has been successfully cancelled. o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
Pass Fail
7.
Perform steps 1 to 6 and Select No from the menu option.
8.
o None
Pass Fail
18.1.1
Test Case iMobile iServices Apply Now Bank Account ICICI Bank Account UAT56
Test Case Serial Number:
- 66 -
Test Case: Test Case Description: Setup & Prerequisite for Test:
Apply Now -ICICI Bank Account Customer wants to apply for a bank account.
No.
Action
Constraints
Expected result o A list of following services should be displayed: Locate Us Prepaid Mobile Recharge Show Payments Made Apply Now o A list of following bank verticals should be displayed Bank Account Credit Card Demat Loans o A list of following Bank Product should be displayed: ICICI Bank Account Fixed Deposit Recurring Deposit Mutual Funds Foreign Exchange o A screen with following fields should be displayed: Name City Age
1.
Select iServices icon.
o None.
Pass Fail
2.
Select Apply Now icon.
o None.
Pass Fail
3.
Choose Bank Account from the list and select Continue from the menu.
o None
Pass Fail
4.
Choose ICICI Bank Account from the list and select Continue from the menu.
o None
Pass Fail
- 67 -
5.
Enter name, city and age in the required fields and choose Continue from the menu.
o Field name should take only alphabets. Maximum length should be 50 characters o Field city should take only alphabets. Maximum length should be 40 characters. o Field age should take only numeric data. Maximum length should be 3 characters. o Age entered is greater than 60.
None
Pass Fail
o In response, customer will be shown the following message: Congratulations. You are eligible for ICICI Bank Senior Citizen Account. To request for Visit select Submit. o In response, customer will be shown the following message: Congratulations. You are eligible for ICICI Bank Savings Account. To apply, please select Submit from Optons/Menu. o Following message should be displayed to the user Thank you for your interest in ICICI Bank Savings Account. Our representative will get in
Pass Fail
o Age entered is less than 60.

8.
Select 'Submit' from the menu option
o None
Pass Fail
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touch with you shortly. Select 'OK' from the menu option o None o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed. Pass Fail
9.
18.1.2
Test Case iMobile iServices Apply Now Bank Account Fixed Deposit UAT57 Apply Now - Fixed Deposit Customer wants to apply for a fixed deposit account.
No.
Action
Constraints o None.
Expected result o A list of services should be displayed.
1.
2.
Select Apply Now icon. Choose Bank Account from the list and select Continue from the menu.
o None. o None
o A list of bank verticals should be displayed. o A list of Bank Product List should be displayed.
Pass Fail Pass Fail
3.
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4.
Choose Fixed Deposit from the list and select Continue from the menu.
o A screen with following fields should be displayed: Name City
Pass Fail
5.
Enter name and city in the required fields and choose Submit from the menu.
o Following message should be displayed to the user Thank you for your interest in ICICI Bank Fixed Deposit product. Our customer service executive will contact you soon
Pass Fail
6.
Pass Fail
18.1.3
Test Case iMobile iServices Apply Now Bank Account Recurring Deposit UAT58 Apply Now - Recurring Deposit Customer wants to apply for a recurring account.
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(Pass/Fail)
1. 2. 3.
any)
Select iServices icon. Select Apply Now icon. Choose Bank Account from the list and select Continue from the menu. Choose Recurring Deposit from the list and select Continue from the menu.
o None. o None. o None o None o Field name should take only alphabets. Maximum length should be 50 characters o Field city should take only alphabets. Maximum length should be 40 characters. o None
o A list of services should be displayed. o A list of bank verticals should be displayed. o A list of Bank Product List should be displayed. o A screen with following fields should be displayed: Name City
4.
5.
o Following message should be displayed to the user Thank you for your interest in ICICI Bank Recurring Deposit. Our customer service executive will contact you soon
Pass Fail
7.
o O Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
Pass Fail
18.1.4
Test Case iMobile iServices Apply Now Bank Account Mutual Funds
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UAT59 Apply Now - Mutual Funds Customer wants to apply for a mutual fund.
Notes : No. Action Constraints o None. Expected result o A list of services should be displayed. Result (Pass/Fail) Pass Fail Note (if any)
1.
2.
Select Apply Now icon. Choose Bank Account from the list and select Continue from the menu. Choose Mutual Funds from the list and select Continue from the menu.
o None. o None o None
o A list of bank verticals should be displayed. o A list of Bank Product List should be displayed. o A screen with following fields should be displayed: Name City
Pass Fail Pass Fail Pass Fail
3.
4.
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5.
o Field name should take only alphabets. Maximum length should be 50 characters o Field city should take only alphabets. Maximum length should be 40 characters. o None
o Following message should be displayed to the user Thank you for your interest in ICICI Bank Mutual Fund Investment Service. Our Customer Service representative will contact you soon
Pass Fail
6.
Pass Fail
18.1.5
Test Case iMobile iServices Apply Now Bank Account Foreign Exchange UAT60 Apply Now - Foreign Exchange Customer wants to apply to foreign exchange
Notes : No. Action Constraints Expected result Result (Pass/Fail) Note (if any)
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1.
o None. o None. o None o None o Field name should take only alphabets. Maximum length should be 50 characters o Field city should take only alphabets. Maximum length should be 40 characters. o None
o A list of services should be displayed. o A list of bank verticals should be displayed. o A list of Bank Product List should be displayed. o A screen with following fields should be displayed: Name City
2. 3
Select Apply Now icon. Choose Bank Account from the list and select Continue from the menu. Choose Foreign Exchange from the list and select Continue from the menu.
o Following message should be displayed to the user Thank you for your interest in ICICI Bank Foreign Exchange Services. Our representative will get in touch with you shortly
Pass Fail
Pass Fail
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18.2.1
Test Case iMobile iServices Apply Now Credit Card UAT62 Apply Now Credit Card Customer shows interest in ICICI Bank credit card
Notes : No. Action Constraints o None. Expected result o A list of services should be displayed. Result (Pass/Fail) Pass Fail Note (if any)
1.
2.
Select Apply Now icon.
o None.
o A list of bank verticals should be displayed. o A screen with following fields should be displayed: Name City
Pass Fail
3.
Choose Credit Card from the list and select Continue from the menu.
o None
Pass Fail
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4.
o Following message should be displayed to the user Thank you for your interest in ICICI Bank Credit Card. Our representative will get in touch with you shortly.
Pass Fail
5.
Pass Fail
106.0.0
Test Case iMobile iServices Apply Now Demat UAT63 Apply Now - Demat Customer wants to apply for a Demat account.
Notes : No. Action Constraints Expected result Result (Pass/Fail) Note (if any)
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1.
o None.
o A list of services should be displayed.
Pass Fail
2.
Select Apply Now icon. Choose Demat from the list and select Continue from the menu.
o None. o None o Field name should take only alphabets. Maximum length should be 50 characters o Field city should take only alphabets. Maximum length should be 40 characters. o None
o A list of bank verticals should be displayed. o A screen for the customer to enter his name and city should be displayed
Pass Fail Pass Fail
3.
4.
o Following message should be displayed to the user Thank you for your interest in ICICI Bank Demat Account. Our representative will get in touch with you shortly.
Pass Fail
5.
Pass Fail
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116.0.0
Test Case iMobile iServices Apply Now Loans UAT64 Apply Now - Loans Customer wants to apply for loans.
Notes : No.
1. 2. 3.
Action Select iServices icon. Select Apply Now icon. Choose Loans from the list and select Continue from the menu. A customer selects a loan of this interest from the list and chooses Continue from the menu.
Constraints o None. o None. o None o None
Expected result o A list of services should be displayed. o A list of bank verticals should be displayed. o A list with different types of loans should be displayed to the customer. o A screen for the customer to enter his name and city should be displayed.
Note (if any)
4.
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5.
o Following message should be displayed to the user Thank you for your interest in ICICI Bank Loan Account. Our representative will get in touch with you shortly.
Pass Fail
6.
Pass Fail
19.1.1
Test Case iMobile iServices Locate Us Customer Care No. UAT69 Customer Care No. Customer can obtain the customer care number of his zone.
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Notes : No. Action Constraints o None. o None o None o None o None Expected result o A list of iServices should be displayed. o A list of locate us services should be displayed to the customer. o be displayed. A list of zones should Result (Pass/Fail) Pass Fail Pass Fail Pass Fail Pass Fail Pass Fail Note (if any)
1.
Select iServices icon. Choose Locate Us from the list and select Continue from the menu. Select Customer Care No. from the list and choose Continue from the menu. Select a zone and choose FIND from the menu. Select 'OK' from the menu option
2.
3.
4.
o In response, customer will be shown the customer care number for that zone. o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
5.
19.1.2
Test Case iMobile iServices Locate Us Find ATM UAT70 Find ATM Customer views the address of ATM.
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Notes : No. Action Constraints o None. o None o None o PIN should be 6 digits. o For incorrect/invalid PIN, displays an error message. o For the PIN where ATM does not exists, proper message should be displayed. o None Expected result o A list of iServices should be displayed. o A list of locate us services should be displayed to the customer. o A field to enter the area PIN code should be displayed. Result (Pass/Fail) Pass Fail Pass Fail Pass Fail Note (if any)
1.
Select iServices icon. Choose Locate Us from the list and select Continue from the menu. Select Find ATM from the list and choose Continue from the menu.
2.
3.
4.
Customer enters the correct PIN code and chooses Continue from the menu.
o In response, customer will be shown the ATM address for that PIN code area.
Pass Fail
5.
o O Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan
Pass Fail
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Account, Bill Pay, iServices should be displayed.
19.1.3
Test Case iMobile iServices Locate Us Find Branch UAT71 Find Branch Customer views the address of ATM.
Notes : No. Action Constraints o None. o None o None o PIN should be 6 digits. o Incorrect PIN will show an error Expected result o A list of iServices should be displayed. o A list of locate us services should be displayed to the customer. o A field to enter the area PIN code should be displayed. o In response, customer will be shown the Branch address for that PIN code area. Result (Pass/Fail) Pass Fail Pass Fail Pass Fail Pass Fail Note (if any)
1.
Select iServices icon. Choose Locate Us from the list and select Continue from the menu. Select Find Branch from the list and choose Continue from the menu. Customer enters the correct PIN code and chooses Continue from the menu.
2.
3. 4.
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message
5.
o None
Pass Fail
19.3
Test Case iMobile iServices Prepaid Mobile Recharge UAT74 Prepaid Mobile Recharge. Customer recharges his mobile
Notes : No. Action Constraints o None. Expected result o A list of iServices should be displayed. Result (Pass/Fail) Pass Fail Note (if any)
2.
Select iServices icon. Choose Prepaid Mobile Recharge from the list and select Continue from the menu.
3.
o None
o Prompt the user to accept the terms and conditions.
Pass Fail
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4.
Select menu.
Continue
from
the
o None o Field amount should take positive non-zero values. Max length should be 4 digits in length. o Field mobile no. should take positive, non-zero 10 digit valid mobile no. o Mobile no should start with 91. o None o None
o and amount field.
Displays mobile no
Pass Fail
5.
Customer enters required data in the mobile no and amount fields and chooses Continue from the menu.
o List of available bank account and credit card(s) should be displayed.
Pass Fail
6.
Select and account/card to pay and click Continue from the menu Select menu. Continue from the
o Payment confirmation details screen should be displayed. o Customer is asked to enter the grid values or digits.
7.
o Receipt should be generated bearing the

8.
Customer enters the proper grid values in case of bank account.
o None
9.
Perform steps 1 to 5 and select 'Cancel from the menu option..
following details: Title: Prepaid Mobile Bill Date : dd/mm/yyyy hh:mm:ss Pay From: XXXXXX888888 Pay To: XXXXXX999999 Amount (INR): INR 99.00 Payment ID : 121221123 o Prepaid Mobile Cancellation request should be sent to WSC.
Pass Fail
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10.
o None
o User should be displayed a screen with the following message Your transaction on INR 99.00 payable to payee name has been successfully cancelled. o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
Pass Fail
19.4
Test Case iMobile iServices Show Payment Made UAT75 Show Payments Made. Customer views last N payments made.
Customers mobile phone should be enabled with TATA zone. Customer has downloaded and activated ICICI Mobile Banking Application. Customer is at the 6 icon home page. Has performed few transactions either from mobile or netbanking.
Notes : No.
1.
Action Select iServices icon.
Constraints o None.
Expected result o A list of iServices should be displayed. o Displays a screen with following fields From Date To Date No. of Transaction
Note (if any)
2.
Choose Show Payment Made from the list and select Continue from the menu.
o None
Pass Fail
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3.
Customer enters required data in the From Date ,To Date and No. of Transaction fields and chooses Continue from the menu.
o From Date, To Date- It is date field . Accepts date in dd/mm/yyyy format. o No. of Transaction An optional field. Takes positive non-zero integer. Maximum length 3 digits.
o List of payees should be displayed. All Payees Billers Within own account
Pass Fail
4.
Select any of the payees and click Continue from the menu
o Only latest 10 transactions will be displayed.
o In response, customer will be shown the last 5 payments made in following format: 1. Payee name Payment Id Payment Made Payment Amount Status o Home Screen with following 6 icons Bank Account, Credit Card, Demat Account Loan Account, Bill Pay, iServices should be displayed.
Pass Fail
5.
o None
Pass Fail
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ICICI Mobile Banking User Acceptance Tests

PHASE 01 TEST CASES FOR ICICI Mobile Banking

ICICI BANK LIMITED.

Copyright 2008 C-SAM. Proprietary and Confidential

ICICI Mobile Banking User Acceptance Tests

Copyright 2008 C-SAM. Proprietary and Confidential

ICICI Mobile Banking User Acceptance Tests

27th September , 2007

Project Change Request No. Name/Features

Reasons for Issue/ Changes Made

Copyright 2008 C-SAM. Proprietary and Confidential

ICICI Mobile Banking User Acceptance Tests

ICICI Mobile Banking User Acceptance Tests

ICICI Mobile Banking User Acceptance Tests

1. Wallet Test Cases

Copyright 2008 C-SAM. Proprietary and Confidential

ICICI Mobile Banking User Acceptance Tests

Constraints o None. o None o None o None

Note (if any)

Select Yes to install.

Click on the application icon to run/open the application

Copyright 2008 C-SAM. Proprietary and Confidential

ICICI Mobile Banking User Acceptance Tests

Select Locate Us icon.

Select Customer Care No. from the list.

Pass Fail Pass Fail

Copyright 2008 C-SAM. Proprietary and Confidential

ICICI Mobile Banking User Acceptance Tests

Result (Pass/Fail) Pass Fail Pass Fail

Note (if any)

Select 'OK' from the menu option

Copyright 2008 C-SAM. Proprietary and Confidential

ICICI Mobile Banking User Acceptance Tests

Test Case Description: Setup & Prerequisite for Test:

Result (Pass/Fail) Pass Fail Pass Fail

Note (if any)

Select 'OK' from the menu option

Copyright 2008 C-SAM. Proprietary and Confidential

ICICI Mobile Banking User Acceptance Tests

Notes : Result (Pass/Fail) Note (if any)

Select Apply Now >> Bank Account icon.

Pass Fail Pass Fail

Copyright 2008 C-SAM. Proprietary and Confidential

ICICI Mobile Banking User Acceptance Tests

o Age entered is less than 60.

o Age entered is greater than 60.

Select Ok Select 'OK' from the menu option

Test Case Serial Number: Test Case: Test Case Description:

Copyright 2008 C-SAM. Proprietary and Confidential

ICICI Mobile Banking User Acceptance Tests

Setup & Prerequisite for Test:

Notes : Result (Pass/Fail) Note (if any)

Select Apply Now >> Bank Account.

o In response, customer will be shown the following message (to be supplied):

Select 'OK' from the menu option

o Home Screen with following 4 icons Activate, Apply Now,

Copyright 2008 C-SAM. Proprietary and Confidential

ICICI Mobile Banking User Acceptance Tests

Select Apply Now >> Bank Account.

Pass Fail Pass Fail

Copyright 2008 C-SAM. Proprietary and Confidential

ICICI Mobile Banking User Acceptance Tests

Notes : Result (Pass/Fail) Note (if any)