Table #2

Methods Used in Training Needs Assessment Individual Analysis Performance appraisal Work sampling Interviews Questionnaires Attitude survey Training progress Rating scales

Group or organizational Analysis Organizational goals and objective Personnel/skill invention Organizational climate indices Efficiency indices Exit interviews MBO or work planning systems Customer survey/satisfaction data Customer survey/satisfaction data Consideration of current and projected changes

Table #1 presents the list of training techniques along with their ranking based on effectiveness.The higher the ranking (1 is the highest rank), the more effective the technique is. Table #1 Training Methods and the Activities for which they are used Orienting New Sales, Creative, Employees, Special Administrative, Safety Technical & Introducing, Skills Supervisory & Education Professional Innovations Training Managerial Education In Products Education & Services 1 2 3 4 5 A. On the Job Training Orientation Y N N N N Training Job Y Y N N N instruction training Apprentice Y Y N N N training Internships & N y N Y Y Assistantship Job Rotation Y N N N Y Coaching N Y Y Y Y B. Off the Job Methods Vestibule Lecture Special Study Films Televisions Conference or Discussion Case Study Role Playing Simulation Programmed Instructions Laboratory

Y Y Y Y Y Y N N Y Y N

Y Y Y Y Y N N N Y Y N

N Y Y Y Y Y N N Y Y 3

N Y Y Y Y Y N Y Y Y 3

N Y Y Y Y Y Y N N 3 N

training

The Relative Effectiveness of training Methods Training Method Case study Conference Lecture Business games Films Programmed Instruction Role Playing Sensitivity Training Television Lecture Knowledge Acquisition Rank 2 3 9 6 4 1 7 8 5 Changing Problem Interpersonal Participant Knowledge Attitudes Solving Skills Acceptance retention Rank Skills Rank Rank Rank 4 3 8 5 6 7 2 1 9 1 4 9 2 7 6 3 5 8 4 3 8 5 6 7 2 1 9 2 1 8 3 5 7 4 6 9 2 5 8 6 7 1 4 3 9