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Copyright 2012 by Phlebotomy Training Group. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherw ise, except as permitted under Section 107 or 108 or the 1976 United States Copyright Act, w ithout prior w ritten permission of the author and publisher. W hile the author and publisher have used their best efforts in preparing this eBook, they make no representations or w arranties w ith respect to the accuracy or completeness of the contents of this eBook and specifically disclaim any implied w arranties of merchantability or fitness for a particular purpose. The tips and advice mentioned in this e-book are NOT guaranteed to increase the chances of getting hired as a
and advice mentioned in this e-book are NOT guaranteed to increase the chances of getting hired as a phlebotomist. The information and strategies contained herein may not be suitable for your situation. You may w ish to consult w ith a professional w here appropriate. This eBook is strictly for information and entertainment purposes only. Neither the author nor publisher shall be liable for any loss or profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.
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Table of Contents
Part 1: Phlebotomist Resume
Resume Writing (Heading, Employment Objective and Format) .......................................... 4 Resume Sample .......................................................................................................... 5 Formatting Tips and Resume Screening Software ............................................................. 6
Your resume should highlight your skills, experience, and education in the phlebotomy field. It is also important to create a phlebotomist resume that contains specific keywords, as some employers use screening software to narrow down a pool of applicants. Use these tips and the sample phlebotomist resume below to create your own professional document.
Resume Heading
The very first section of your resume should include your contact information. At minimum, put your first and last name, address, and telephone number at the top of the page. If you have an e-mail address, include it below your telephone number. Some recruiters use e-mail to send information about electronic applications, so having a professional e-mail address is important. Avoid using a personal e-mail address like pookybear18@ymail.com for your resume. Something like jane.smith@ymail.com is much more professional.
Employment Objective
The objective section of the resume is optional, but it helps potential employers determine if you are a good fit for their organizations. An example of a good employment objective for a phlebotomist resume would be as follows: To obtain a challenging position as a phlebotomy technician and use my knowledge and skills to serve patients.
Certifications
If you successfully passed a phlebotomy certification exam, list the certification in a separate section of your resume. Do not include your exam score unless you achieved a near-perfect or perfect score.
Formatting Tips
Your resume should be typed on white or off-white paper. Use a font that is easy to read, such as Times New Roman, Arial or Verdana. Use bulleted lists to break up the text and make your resume easier to read. Even if you have extensive work experience, your resume should be no more than two typed pages long. Omitting irrelevant information can help you shorten your resume if necessary. If you are mailing your resume to a potential employer, fold it in thirds before placing it in the envelope.
Scheduling an Interview
While speaking with potential employers on the phone in hopes of obtaining an interview, effective communication is priority. During this process, it is important to put your best foot forward, as first impressions are lasting impressions. Although communication by phone is not face-to-face, communication at this stage is equally important, as it could lead to an interview for the desired position as a phlebotomy technician. Making use of correct grammar, while speaking slowly and clearly, are effective ways to communicate. It is always recommended to have an air of confidence, as this will show through your speech. Such characteristic will send a positive message to the potential employer and lead him or her to believe that your job qualities are outstanding. This unspoken message should surely get you to the interview table. A bullet list concerning phone etiquette is noted below. Use this reference often to master such skills.
Use clarification: Once an interview is scheduled, repeat important information such as the date, time and place of the interview; this will help to avoid the possibility of miscommunication. Obtain important information: It is important to obtain the interviewers first and last name in addition to the correct spelling and pronunciation. This will help to eliminate embarrassing moments of misspelling the interviewers name on an application or mispronouncing his or her name during the greeting process.
Attending an Interview
Once you have succeeded in impressing the potential interviewer via phone, it is now time to make a favorable impression face-to-face. While attending an interview, it is always in your best interest to put your best foot forward. Although this is equally true when scheduling an interview, there are some differences. During a face-to-face interview, the interviewer or potential employer sees the entire package. At this point, he or she makes the connection between your communication skills and a physical picture of who you are. Your communication skills are now placed with an identifiable image. As such, this allows an interviewer to quickly assess who you are and determine if you are the right person for the job. In order to send a positive message, it is important to dress appropriately, act confidently and maintain a level of professionalism at all times. By doing so, this sends a message to the potential employer that you are deeply interested in obtaining a position within his or her company or organization. A bullet list concerning the skills and techniques necessary to have a successful interview is referenced below. Use this reference often and master the topics noted.
Now that you have received a list to master the skills necessary for phone etiquette and a list of skills needed to land the job, it is now necessary to familiarize yourself with interview questions. As you seek phlebotomy jobs, it would be to your advantage to know some of the common questions asked during an interview. Knowing such questions beforehand will allow you the opportunity to review them and prepare proper responses.
12. What would you do if you saw an unpleasant interaction between a colleague and a patient?
If I observed an unpleasant interaction between a colleague and a patient, I would pleasantly ask my colleague if he or she needed assistance. Hopefully my presence and assistance would turn a negative experience into a positive one.
phone etiquette and the skills necessary to land a job are critical in the preparation process. Once these skills are mastered, you are sure to land the job of your dreams and make use of your phlebotomy diploma / degree.