HBO Handout Chapter 1 (Introduction to Organizational Behavior) Presentation Transcript 1. 2. Introduction to Organizational Behavior 1 Chapter 3.

. Introduction Organizations are much more than only a means for providing goods and service They create the settings in which most of us spend our lives They have profound influence on employee behavior 4. The core 21 st century qualities needed to create the ideal work atmosphere begin with intelligence , passion , a strong work ethic , and a genuine concern for people . 5. Managing and Working Today and in the Future: Managers must become agile and flexible to help their firms develop and sustain competitive advantage To be successful, managers will need to harness the powers of: information technology human capital 6. Environmental Forces Reshaping Management Practice Rapidity of Change New Worker- Employer Psychological Contract Technology Globalism Cultural Diversity Power of Human Resources 7. Challenges of These Forces to Managers Resisting the reality of these forces will likely lead to: Unnecessary conflict Reduced managerial performance Reduced non-managerial performance Lost opportunities Failing to cope and deal with these forces will likely result in: Job dissatisfaction Poor morale Reduced commitment Lower work quality Burnout Poor judgment Unhealthy consequences 8. The Origins of Management Frederic W. Taylors Scientific Management Principles Henri Fayols Functions of Management 9. Taylors Scientific Management Principles (1 of 2) Develop a science for each element of an employees work which replaces the old rule-of-thumb method Scientifically select and then train, teach, and develop the worker whereas in the past a worker chose the work to do and was self-trained 10. Taylors Scientific Management Principles (2 of 2) Heartily cooperate with each other to insure that all work was done in accordance with the principles of science There is an almost equal division of the work and the responsibility between management and non-managers 11. Impact of Fayols Functions of Management Emphasized the importance of carefully practicing efficient: planning organizing commanding coordinating controlling Management is a separate body of knowledge that can be applied in any type of organization A theory of management that can be learned and taught There is a need for teaching management in colleges 12. Definition of Organizational Behavior (OB) The study of human behavior, attitudes, and performance within an organizational setting drawing on theory, methods, and principles from such disciplines as psychology, sociology, political science, and cultural anthropology to learn about individual, groups, structure, and processes 13. Key Points About OB OB is a way of thinking OB is multidisciplinary There is a distinctly humanistic orientation within OB The field of OB is performance-oriented The role of the scientific method is important in studying variables and relationships OB has a distinctive applications orientation 14. Contributions to the Study of Organizational Behavior Individual Group Organization Organizational Behavior Social Psychology Political Science Anthropology Psychology Sociology Discipline Unit of Analysis Output 15. Studying Organizational Behavior Leaders and Organizational Behavior The Hawthorne Studies 16. Topics in Studying and Understanding OB Organizational Processes Organizational Structure Change and Innovation Understanding and Managing Individual Behavior Group Behavior and Interpersonal Influence The Organizations Environment 17. The Basic Elements of a System Inputs Process Outputs Environment 18. Three Perspectives on Effectiveness Individual effectiveness Group effectiveness Organizational effectiveness

19. Time Dimension Model of Effectiveness Quality Quality Quality Productivity Efficiency Satisfaction Adaptiveness Efficiency Satisfaction Survival Short run Intermediate run Long run 20. Systems Theory and Effectiveness (1 of 2) Effectiveness criteria must reflect the entire input-process-output cycle, not simply output Effectiveness criteria must reflect the interrelationships between the organization and its outside environment 21. Systems Theory and Effectiveness (2 of 2) Organizational effectiveness is an all-encompassing concept that includes a number of component concepts The managerial task is to maintain the optimal balance among these components 22. Managers can lead the way to higher levels of effectiveness by: (1 of 2) Providing opportunities for training and continuous learning Sharing information with employees Encouraging cross-development partnerships Linking compensation to performance 23. Managers can lead the way to higher levels of effectiveness by: (2 of 2) Avoiding layoffs Being a supportive role model Respecting the differences across employees Being a good listener 24. Key Points (1 of 2) The key to an organizations success is its human resources Organizations need human resources that: work hard think creatively perform excellently 25. Key Points (2 of 2) Rewarding, encouraging, and nurturing the human resources in a timely and meaningful manner is what is required The behavior of employees is the key to achieving effectiveness