&

&

2011
: ...................4
1.1 ..........................................................................................4
1.2 ......................................4
1.3 ..........................................7
1.4 ..........................9
1.5 .......................................10
1.5.1 (e-services)........................................................11
1.5.2 (e-management).................................................11
1.5.3 (e-commerce).........................................................12
1.5.4 (e-democracy)..................................................12
1.6 (e-Democracy)........................................12

: ...............................15
2.1 eEuropeAn Information Society for All.......................................16
2.2 eEurope 2002...............................................................................17
2.3 eEurope 2005...............................................................................18
2.4 i2010 - A European Information Society for growth and employment
.........................................................................................................19
2.5 Digital Agenda for Europe.............................................................20
2.6 .......................................................................22

: ....................................................24
3.1 ...................................................24
3.2 ()........26
3.3 2006-2013....................................................27

MSc in Information Science

-2-

3.4 ........................................28

: ..................30
4.1 ..................................................30
4.2 (...)..........................................31
4.3 (...).................................31
4.4 (...)......................................32
4.4 ..............................................................33
4.5 ....................................34

: ...............................37
4.1 .................................................................................37
4.2 ...........................................................................38
4.3 ............................................................................38
4.4 (Public Key Infrastructure PKI)..........39
4.5 ...................40

.......................................................................43
................................45
...........................................46
......................................................................................46
..................................................................................47

MSc in Information Science

-3-

:
1.1
1781 to get the bad customs of a
country changed and new ones, though better, introduced, it is necessary to first remove
the prejudices of the people, enlighten their ignorance, and convince them that their
interests will be promoted by the proposed changes; and this is not the work of a day
2
,

.

electronic government digital government.

.


.

(Garson, 2004).


.
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(Curtin, GG, Sommer, MH & Vis-Sommer, V, 2003).
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-4-

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MSc in Information Science

-5-

,
online, (one-stop portals)

(Garson 2004).
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MSc in Information Science

-6-

,

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5

MSc in Information Science

-7-

. :
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online.
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MSc in Information Science

-8-

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MSc in Information Science

-9-

.
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-- (Citizen-to-Government C2G), - (Business-to-Government B2G), --
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(Government-to-Employee G2E). G2E
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G2G, G2B G2C.

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(, 2006):

MSc in Information Science

-10-

1.5.1

3: ( , 2006)
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MSc in Information Science

-11-

.
(e-mail),
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-12-

/ .
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MSc in Information Science

-13-

,
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(http://www.petitiononline.com/asopoSOS/petition.html)

(http://www.returnthemarbles.com).
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MSc in Information Science

-14-

:
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MSc in Information Science

-15-

4: 20 (: )

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()
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) online , , ,
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(Liinkanen, 2003).
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2000 ,

2001

MSc in Information Science

-16-

3. ,
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MSc in Information Science

-17-

European Commission, 2000):

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MSc in Information Science

-18-

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2005
eEurope 2005 i2010 A
European Information Society for Growth and Employment (COM(2005) 229 final),


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Commission, 2005):

MSc in Information Science

-19-

,

.

i2010, ,
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2006
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Digital Agenda for Europe

,
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Europe 2020 A strategy for smart, sustainable and inclusive growth

MSc in Information Science

-20-

(COM(2010) 2020). 2020

,
,

(European Commission, 2010).
Europe 2020 7 ,
A Digital Agenda for Europe (COM(2010) 245)
2010. ( )
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Europe 2020.


10.
(European Commission, 2010):


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,

MSc in Information Science

-21-

,
.


.

2.6

,
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, ... (iDABC: Interoperability).
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Services to Public Administrations, Business and Citizens

. ,
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, (iDABC: The
Programme).
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,
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MSc in Information Science

-22-

2006-2013
,
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&


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, .

MSc in Information Science

-23-

:
3.1

,

2011 (. 3852/2010),
:

()
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.
18
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6: 27
(: ..)

MSc in Information Science

-24-

2 (2
1991-1999)
, ,
, , (Markellos,
2007).
1990 .

1994
.. 19942000
1995
:
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1997

1998

:
1999
2000
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2000
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1999 eEurope 2002
2001
..,

2001

2002
()

2002
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2003
1502
Improvement of Public Service Results
2004

2005
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2005


2005
2006 2006-2013


2006

2007

2007 ..

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2008

MSc in Information Science

-25-

&

2009

2010
, ..
2011 t
3:


.
-
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3.2

()

1995
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10 15 (Markellos, 2007):






.
1999 :
, ,

, , ,
.
2002.
2000
() 2000-2006
, eEurope 2002 eEurope
2005. ,
, (4) :
, , ,
(iDABC 2005).

online
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(Markellos, 2007):

,

MSc in Information Science

-26-

online

,
, ,
, ,


,





,
.

2001 ..,
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.
(
):
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2006-2013

2006-2013
,
2013
i2010.
65
. 2008
, ,
.
(one-stop e-points)
,
2013 (Markellos,
2007).
)
) . (6)
(
, 2007):
,

MSc in Information Science

-27-

,



,
.

(2)
. 2008
,
.
2013
.
( , 2005):

7: 2006-2013 (: )
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.

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.
80% 20% ,

&
( ).

MSc in Information Science

-28-

(e-Government portal),


.

3 4



( , 2007).
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(
):
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5

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/.

MSc in Information Science

-29-

:


.
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2001
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. :
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)
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,

. 3844/2010
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/..1.2./4194 16 2009

MSc in Information Science

-30-

,
( ).

, . 3230/2004
,

. 1599/1986.


, &
/ (www.gspa.gr).
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(...)

2002 ..
(10)
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(Markellos, 2007).
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(1500).
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(links)
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2010 /.19.7/14/380 .
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2.
3.

MSc in Information Science

-31-

4.
5.
6.
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,

,


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, 2011 ... 1-802/23-03-2011,

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, ,
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) ,

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, 2009):






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,

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, 2009).

MSc in Information Science

-32-


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(back-up)
cd-rom, zip drives, ... ,

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.

:

MSc in Information Science

-33-

o
o
o
o
o

,
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,
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/1/3753/19-2-2001
2001.

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(fax) /
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14 . 2672/1998,
.. 150/2001

/.19.7/14/380

2011.
14 . 2672/1998
,
,
:

, ,

&

MSc in Information Science

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4:

6 14 :
3
16 . 1599/1986, 5 . 2690/1999.
. 2472/1997

(4)
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/1/2523/4-2-1999


. , ,

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( 9-12, 14)
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MSc in Information Science

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,

.

MSc in Information Science

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:

(G2G, G2C, G2B)
,
.
,
.

(eIDM)
, ,
.

. ,

,
-.
-
(
, 2010).
(
, 2007):
:

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: (
)

:

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/
( / ).
(
2007):
H


/ .
2742/1997 95/46/
H
.

MSc in Information Science

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4.2

O

.
,
,
, .

.
( 2007):

, .

(passwords), (smart cards)
(.. , ).



&
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:
-
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)
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. ,
.
(public key certificates) (
2007):


(privacy), (integrity)
(confidentiality). (2)
.
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,

MSc in Information Science

-38-

.


. ,
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. (public key encryption)

,
(authentication) ( ).

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()

MSc in Information Science

-39-

().
( )
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& (....)
( 2007).
150/2001
:

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1999/93/
.
14 . 2672/98, . 2672/99
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(
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20 . 3448/2006
&

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(
),
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, 2007).
2000-2006 2006-2013

(3) (
2007):
1. &
-
2.

MSc in Information Science

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( PKI)
3.
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:

8: ( :)


,
,
- (
, 2007).
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:

9: PKI (: )
,

MSc in Information Science

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.

.
50.000
( , 2007).

MSc in Information Science

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.


.
,
,

.


-,

.


,


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10:


,

,
,

,

MSc in Information Science

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(e-inclusion)
,

.

.
.

(Pardo, 2000):
,

,
,

,

/ ,


,


,

, -

,

streamline

,



,

,

.
, .
, .

. ,
, ,
,
.

MSc in Information Science

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&
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<http://www.infosoc.gr/infosoc/el-GR/>.

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<http://www.observatory.gr/page/default.asp?id=4>.

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<http://www.gsis.gr/>.

6.

<http://www.ermis.gov.gr/>.

7.

i2010 A European Information Society for growth and

<http://ec.europa.eu/information_society/eeurope/i2010/index_en.htm>.

8.

Information
Society
and
Media
Directorate
<http://ec.europa.eu/dgs/information_society/see_more/vb/index_en.htm#i2010.

9.

IDABC <http://ec.europa.eu/idabc/en/home>.

10.

ePractice.eu <http://epractice.eu/index.php?page=home>.

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Europatweets: what is Europe doing? <http://europatweets.eu/>.

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MSc in Information Science

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