Workbook-2B

BLOCK 2

UNIT 2

LESSON 1_______________________________________________

I A Complete the telephone conversation using suitable words/phrases from the box.
A

Paperchase Ltd. Good morning

Good morning. _______________________

Who's ____________________?

______________________________ I'm ______________

______________, please. I'll _________________

_________________________________________
speaking
My name is Atul Agnihotri
from Permaink Ltd.
Thank you
Hold the line
connect you to him
I'd like to speak to Mr. Barua

Listen to the telephone conversation (Track T-8 in the CD). Practise the conversation.

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Workbook-2B
BLOCK 2

UNIT 2

LESSON 1______________________________________________

B
A

Bablack imports. Good afternoon.

Good ___________________. __________________ Jan Blight.

________________, ______________________________name, please?

Blight, Jan Blight. Can _______________________________?

_____________________________. ________________________________________.

Thank you.

I'm sorry.___________________________meeting. Can ________________________?

Sure. Please _____________________________________.

Does she ________________________________________?

Yes, she does?

Thank you. Mr Blight. Goodbye.

______________________________.

afternoon
I speak to Jenny Wren.
have your number
just a moment
I'll see if she's in
before 5 today

she's in a meeting
Good bye
I take a message
This is
Sorry, what's your
ask her to call me

Now listen to the conversation (Track T-9 in the CD). Practise it with a partner if possible.

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Workbook-2B
BLOCK 2

UNIT 2

LESSON 1_________________________________________

II Match the functions and the phrases / sentences.

1 I beg your pardon. I didn't catch that

(a) acknowledging repetition

2 Shall I ask X to call you back?

(b) stating reason for the call.

3 Okay, I've got that

(c) asking for repetition.

4 Hello, this is __________

(d) offering to help.

5 I'm calling about _________

(e) introducing yourself.

6 Please ask him to call me ________

(f) leaving a message.

(Listen to Track T-10 in the CD)

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Workbook-2B
BLOCK 2

UNIT 2

LESSON 2_____________________________________________

Read the transcript of a telephone conversation. It is not a satisfactory telephone

interaction. Improve the telephone conversation and rewrite it.

A
B
A
B
A
B
A
B
A
B
A

Bhide.
Hello. Ranga here.
Finally! When will we get the consignment?
Next Friday; depends on Traffic on NH7.
Oh! Really! We need the consignment by Thursday evening.
Till what time does your office work?
Till 7 pm.
Can you take delivery on Thursday night?
Yes. If you can guarantee that the consignment will reach us, I'll keep the office open.
You'll get your consignment. Goodbye.
Goodbye.

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________
Now listen to both the versions (Listen to Track T-11 in the CD). Are the changes you made
different from the changes on the
CD?
What are the differences? List them.

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Workbook-2B
BLOCK 2
II

UNIT 2

LESSON 2______________________________________________

Write a telephone conversation using the flow chart.

Masood
Diamond Imports

Receptionist
Good morning. Hira Exports.

Introduce yourself.
Ask to speak to Ms Dutt.
Ms Dutt is not in.
Ask when she will be available.
Explain she is in Amsterdam,attending a
conference. Offer to take a message.
You want Ms Dutt to call you as
soon as possible.
Ask for name and number.
Give name (spell it out) and number.
Confirm the information.
End call.

End call.

A = Masood Diamond Imports

B = Receptionist
A _____________________________________________________________________________
B _____________________________________________________________________________
A _____________________________________________________________________________
B _____________________________________________________________________________
A _____________________________________________________________________________
B _____________________________________________________________________________
A _____________________________________________________________________________
B _____________________________________________________________________________
A _____________________________________________________________________________
B _____________________________________________________________________________
A _____________________________________________________________________________
B _____________________________________________________________________________
Now listen to the recording(Listen to the Track T-12 in the CD). It is a possible version of the call.
Is yours close to the recording? Is it very different?
91