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PROJECT REPORT Negotiating and Communicating

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Noida for giving each and every student a platform of such nature where even before the completion of two’s course. Last but not the least I am grateful to all those persons who were involved with me in the project for their co-operation and support.ACKNOWLEDGEMENT First and foremost I would want to thank my college Jaypee Business School . (Mayank Bhatia) . I express my immense pleasure and solemn gratitude to Dr Vinky Sharma for giving me this opportunity to study an entire sector very closely. interaction with the industry and exposure to the same is made possible.

Table of Content Introduction Negotiation and Communication Research methodology Finding And Analysis Conclusion .

Need both parties to work together to achieve their objective . May involve conflict between the parties.Introduction As the project assigned to us which is on Negotiation and Communication refers that “confer with another person with a view to compromise or agreement…. Taking action in order to achieve a situation acceptable to both parties.It occurs when the interest of a person or group are dependent upon the action of another person or group who also have interest to pursue and whose respective interests are pursued by co-operative arrange or bring about”. As the survey conducted to get important in both parties’ view.

It occurs when the interest of a person or group are dependent upon the action of another person or group who also have interest to pursue and whose respective interests are pursued by co-operative means  To reach an agreement over issues which:  Are important in both parties’ view  May involve conflict between the parties Need both parties to work together to achieve their objective . ‘to impart’.Negotiation and Communication Communication It is the deliberate or accidental transfer of meaning. The term communication is derived from Latin word communicare means ‘to share’. Communication can be number of persons who receive the message and Medium of communication Negotiation Taking action in order to achieve a situation acceptable to both parties. or ‘to commune’. its literal meaning is ‘giving or sharing information’.

It may be understood as a science of studying how research is done scientifically . .Research methodology Research in common parlance refer to a search for knowledge.  Developing the research plan.  Presenting the findings.Research aim to gain familiarity with a phenomenon or to achieve new insight into it are termed as exploratory or formulate research studies .  Collecting the information or data  Analyzing the information. Effective market research involves 5 steps:  Defining the problem and research objectives. one can also define research as a scientific and systematic for pertinent information on a specific topics. research is an art of scientific investigation. data was collected from various primary and secondary sources. The choice of sample scheme was guided by the fact that a reasonable amount of information was available and representing true picture of “Self help group products”. In fact. Research methodology is a way to systematically solve the research problem. This research is exploratory in nature.

Research Design It is the plan structure and strategy of investigation convinced so as to obtain answer to research question. Research approaches. and Contact methods. Research instruments. It is purely and simply the framework or plan for study that guides the collection of analysis of data. The sample sizes of 60 were taken in order to come up with the result. Designing of a research plan calls for decisions on the Data sources.The first step in the scientific methods of research study is the research design. It is a blueprint that is followed on completing the study. Business.  Sample Unit – Sales Person  Sample Size –60  Sample groups – Shopkeepers. Retailers. Sampling plan. Sales Managers Sample For the purpose of completion of this particular project consumers were interviewed. .

Collection of secondary data 1. 2. or of international bodies and their subsidiary organizations. Primary data can be collected through observational studies. Keeping in mind the research objective. Secondary data – secondary data is the data collected by any other person other than the researcher . Primary data – primary data is a data gathered first time by the researcher. . Books. Collected data may be for the same purpose or any other purpose. 2. magazines and newspapers. Technical and trade journals. Various publications of foreign govt. there are two types of data – 1. Data collection method is the backbone of research design. the problem is to collect the relevant and required information.Data collection Data collection is a key activity of research. 3.the data collected may be internal or external. The information required is a collection of coherent or relevant numerical observations or events with their relevance with each other. market surveys or experiments.

processes that are going on. stock exchanges and commodity exchanges etc. universities.4. Reports and publications of various associations connected with business and industry. 5. opinions that are held. analysing and interpreting conditions that either exist or existed. Surveys are only concerned with conditions or relationships that exist. The researcher does not manipulate the variable or arrange for events to happen. effects that are evident or trends that are developing. banks. economists etc. They are primarily concerned with the present but at times do consider past events and influences as they relate to current conditions. Reports prepared by research scholars. variables that exist or have already occurred are selected and observed. Thus. in different fields. Method used: Survey: Surveys are concerned with describing. recording. in surveys. .

Finding And Analysis How likely are you to do each of the following when NEGOTIATING? .

and communication average is shows that Negotiation and Communication plays as a core and important role in between both the parties and between every business and it is also important to build good relationships. .average of Negotiation2 is .Conclusion The Average of Negotiation1 is .

I‟ll go out of my way to make sure that the outcome for the other person is fair. 5. If something needs to be negotiated. I‟ll do things expressly to make sure that the negotiation stays friendly and comfortable. I‟ll suggest creative solutions that allow both of us to get what we want from the negotiation. I‟ll give in to them. 7. 3. If the negotiation is not going my way. 2. I‟ll give some in order to get some from the person I‟m negotiating with. Name: Age: 18-24 ___ Gender: Occupation/ Industry: 25-30 ___ 31-35 ___ 40-45 ___ 45 & above ___ How likely are you to do each of the following when NEGOTIATING? Very Likely Likely Neither Likely nor Unlikely Unlikely Very Unlikely 1. 9. .Bibliography Negotiation – a process by which two parties communicate with each other in order to reach an outcome on which they mutually agree. I‟ll do things so that both of us can get what we want from the negotiation. There are no right or wrong answers. I‟ll come up with a plan so that I can steer the negotiation to go my way. 6. If it seems important for the other person to come out on top. NEGOTIATING & COMMUNICATING Answer all questions to the best of your ability. I‟ll bail out of the negotiation. 4. 8. I‟ll immediately step forward to do it.

If the other person gets a “raw deal” from our negotiation. I‟ll compromise my position in return. 23. The feelings of the other person that I‟m negotiating with are important to me. I‟ll propose a place in the middle where we both can meet. 20. 12. when negotiating. 11. even if it doesn‟t necessarily always support my position. What‟s good for me is really all that matters when negotiating. 21. In every negotiation. 17. In negotiating. 25. 15. 22. When you compromise in a negotiation. Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree Disagree . both sides have to give something up to get something in return. If the other person compromises their position. I‟ll avoid difficult issues to keep the negotiation from getting nasty. that really doesn‟t matter to me. 13. I‟ll make sure that both of our needs are understood so that both of us can come out on top. someone wins and someone has to lose. I can be aggressive when it comes to getting my way from a negotiation. 19. 24. I‟ll try to see things from the other person‟s viewpoint and be considerate of their needs. Rate your level of agreement with each of these statements for COMMUNICATING.10. Keeping the comfort level high is very important to me when I‟m negotiating. you really just lose. I‟ll present information. 18. Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree Disagree 16. 14. Rate your level of agreement with each of these statements. Negotiation works better when the focus is on common agreement rather than differences. I‟ll do almost anything to keep from having to engage in negotiation.

19. I feel guilty if I leave on time for a valid reason and other people are still working. I like to be in control of a situation. I find a way of getting my own back. 11. I make good eye contact with other people. I can get angry and am comfortable letting this show. When I have to deal with someone in authority. 2. I would rather give them the cold shoulder or drop hints to other people that I am not happy. I can stare people down. I have been known to talk about other people behind their backs. If someone knows more than me I feel comfortable in asking for help from them. even if they think I am being rude. 18. I find it difficult to look them directly in the eye. 20.1. I feel I have a right to say no to other people‟s requests and to negotiate a compromise. 14. 16. openly and appropriately all of the time. I find a way of dragging my feet on it. If someone takes advantage of me. 15. I find I do not speak up. I think my way of doing things is better than other people‟s. 7. If I do not agree with a task I‟ve been given. 5. Rather than confronting someone about an issue. I can be sarcastic. 10. 12. 13. 6. If I am in a large gathering. 3. 8. I find it uncomfortable to ask for help. I am a good listener and equally other people listen to what I have to say. If I am unsure about a given task. 17. 9. . I express my opinions honestly. If the situation dictates. I find it difficult to say „no‟. I am not afraid to be direct with someone. 4.